This document summarizes a study on the grievance handling procedure at HCL Technologies in Noida, India. It provides details about HCL, including its vision, mission, services offered, and acquisitions. Regarding grievances, it defines what a grievance is, common causes of grievances, and describes HCL's step ladder grievance handling procedure. The findings are that employees are satisfied with the procedure but interpersonal relations need improvement. Common grievance causes include wages, leave, overtime, promotions, and lack of role clarity. Suggestions include clarifying job descriptions and expectations, using informal counseling, and improving conflict management.