The document discusses employee engagement and provides strategies for improving it. It defines engagement as employees feeling like they are part of the organization's goals and owning accountability for its success. Key factors that influence engagement include culture, leadership, communication, and empowerment. The document also warns against common pitfalls to avoid, like poor management and lack of trust. It recommends daily actions managers and employees can take, such as setting clear expectations and providing feedback. Finally, it suggests ways to monitor engagement through job fit assessments and an employee engagement survey.

1. Employee Engagement
Janne Ohtonen
Chief Customer Experience Officer
exposae.com

2. Contents
• What is Employee Engagement?
!
• What are key factors in Employee Engagement?
!
• Common Mis-conceptions and Pitfalls to Avoid in Engaging with Your Employees
!
• What actions can we take on a daily basis to engage employees?
!
• How can we monitor and measure employee engagement to ensure growth and success?
(c) All rights reserved by Exposae

3. Our Background
Exposae believes that knowledge transfer combined with the appropriate
level of consulting support is the key to producing rapid performance
change plus an on-going change culture that sustains. We are:
• Leading experts in customer-centric business performance
• Network of highly educated and experienced consultants
• Our clients usually enjoy double-digit performance improvements in cost
efficiency and profitability.
(c) All rights reserved by Exposae

4. Janne Ohtonen
• Bachelor of Engineering, Bachelor of
Science, Master of Natural Sciences,
Doctor of Philosophy (2015)
• CEM Expert, thought leader and published
author
• Before that Business Coach, Enterprise
Architect and Software Designer
http://linkedin.com/in/janneohtonen
(c) All rights reserved by Exposae

5. What is Employee
Engagement?

6. An engaged workforce is one that feels
fully part of the organisation’s business
goals and plans. Engagement is the act
of building communal ownership and
accountability, for what your business
or organisation stands for and must
achieve, through an informed and
involved workforce of day-to-day work
practices and decisions.
Source: L.M. Dulye & Co.

7. Being focused in what you do
(thinking), feeling good about yourself
in your role and the organisation
(feeling), and acting in a way that
demonstrates commitment to the
organisational values and objectives
(acting).
Source: Lewis et al, 2011

8. Employee Engagement by
Financial Performance
Source: Right Management

9. Employee Engagement by
Productivity
Source: Right Management

10. Employee Engagement by
Customer Satisfaction
Source: Right Management

11. What are Key
Factors in Employee
Engagement?

12. The factors for employee
engagement are unique to your
organisation and will include
elements that work together,
mutually reinforcing each other.

13. Some General Key Factors
Based on Several Studies
• Best Practise Sharing
• Customer Experience Ambassadors
Across Company
• Employee Participation, Ideation and
Innovation
• Rewards & Recognition Programmes
• An organisation’s culture
• Strategy execution
• Leadership Ability
• Structure and processes
• Communicating Vision
• Capable Leadership
• A Positive Working Environment
• Accountability
• Great Customer Experience
• Empowerment
• Profitability

14. Common Mis-conceptions
and Pitfalls to Avoid in
Engaging with Your
Employees

15. Mis-conceptions

16. Pitfalls to Avoid
• Poor employee job fit
• Bad management practices
• Treating people like objects
• Having only 1-way communication
• Lack of trust and empowerment
• Lack of accountability
• Leaving customers out from
customer experience
• Focusing on tasks instead of
outcomes
• Lack of clear mission, vision and
strategy or communicating them
poorly
• Not stating clearly of what is
expected from employees
• Poor or unsuitable working
environment, tools or methods

17. What Actions Can We
Take on a Daily Basis
to Engage Employees?

18. Tens of Different Models
• The 5 I’s, The X Model, Zinger Model, L.M. Dulye & Co.’s three-phase
approach, Katz and Kahn, Towers and Perrin, Gallup Q12,
CIPD, BSI consulting, The RapidBI Employee Engagement and
Satisfaction Survey (EESS), Employee Engagement Index – EEI,
Kenexa Employee Engagement Index – EEI, Components of
Index (Insight now), Burke company Employee Engagement
Index – EEI, BCWI Employee Engagement Index – EEI, Mercer –
Employee Engagement, Blessing White and many more…
• Also one key component in Business Performance 360°
Assessment by exposae.com (contact us for more details)

19. Actions of Stakeholders
EMPLOYEES
MANAGERS
Employees & Managers Together
• Ensuring clear expectations.
• Seeking feedback.
• Reacting well to feedback.
• Improving continuously to add
more value to customers.
• Communicating the big picture.
• Diagnosing and addressing
business performance issues.
• Improving on feedback,
coaching and communication.
• Building trust and learning
strategies for better
communication.
• Discussing expectations and
feedback regularly.
• Becoming better through
experience.
• Ensuring proper job fit.
• Keeping the customer in the
centre of the business.
• Focusing on outcomes instead
of tasks.
(c) All rights reserved by Exposae

20. How Can We Monitor and
Measure Employee
Engagement to Ensure
Growth and Success?

21. Engagement can be complex to measure.
Achieving a high level of satisfied employees may be easier
to realize, but it’s much harder to engage them so they are
actively working to produce great results for the company.

22. An accurate measure of engagement,
one that identifies both the drivers of engagement for your
organization and a solution to address behaviors and
practices that are hindering engagement,
is an essential business tool.

23. Job Fit Assessments
• Right kind of people doing specific jobs
• Ensuring employees are successful in their roles
• Identifying what kind of coaching, mentoring or
training is needed for maximum engagement and
performance
• Consistent language and metrics to support
strategic workforce
• Succession planning, talent management and
reorganisation efforts
Exposae offers wide range of Job Fit Assessments, contact for more details.
(c) All rights reserved by Exposae

24. Employee Engagement by
Intention To Stay
Source: Right Management

25. Business Performance 360°
Assessment by Exposae
Company view Customer view Revenue growth
Employee
Engagement
Employee
Performance
Employee
Satisfaction
Employee
Retention
Satisfaction Loyalty
Word of Mouth Behaviour
Profitability Increase
Cost Efficiency
+ =
Exposae offers this Business Performance Assessment, contact for more details.
(c) All rights reserved by Exposae

26. Employee Engagement by
Return On Asset (ROA)
Source: Right Management

27. Summary
Go Out and Make It Happen in Your Company!
!
… And If You Need Help Along The Way, We’re There for You…

28. Business Performance 360°
Assessment
• 1 Internal and 1 External
Business Performance 360°
Assessment, 1 Result Report,
one 1-day Workshop and a
follow up meeting
• Contact us with email
info@exposae.com for more
information
Company view Customer view Revenue growth
Employee
Engagement
Employee
Performance
Employee
Satisfaction
Employee
Retention
Satisfaction Loyalty
Word of
Mouth
Behaviour
Profitability
Increase
Cost Efficiency
+ =
(c) All rights reserved by Exposae

29. Thank you!
EMAIL
info@exposae.com
PHONE
+44 (0) 7771 226 977
SKYPE
Exposae
WEBSITE
www.exposae.com
Exposae.com is a brand of Magnetum Solutions Ltd
(c) All rights reserved by Exposae