This document provides an overview of a course on emotional intelligence. The course aims to increase participants' ability to understand and manage emotions in themselves and others. It discusses key concepts like the difference between intellectual and emotional intelligence. The course covers intrapersonal skills like self-awareness and interpersonal skills like social awareness and empathy. It also addresses adaptability, resilience, assertive communication, conflict management and developing an optimistic outlook. The goal is for participants to gain skills that can help them have more positive relationships, bounce back from setbacks, and handle challenges of an unpredictable environment.
Aability to recognize one's own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use the information to guide thinking and behavior.
My recent Spiritual Care Volunteer training presentation on "Growing in Emotional Inteligence." This was a spiritual - pastoral care training for new volunteers at UVRMC.
Emotional Intelligence in the Workplace by Gina WilloughbyThe HR SOURCE
This session will introduce the four elements of the Emotional Intelligence (or Emotional Quotient EQ) (self-awareness, self-management, social awareness, and relationship management) & why it is critical in order to be successful in the workplace today.
Learning Outcomes
1. Define the four elements of emotional intelligence
2. The importance of using emotional intelligence in the workplace
3. Unlike IQ, understanding how emotional intelligence can be developed in order to enhance interpersonal and career success using specific strategies
4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness
About the Guest:
Gina Willoughby is a master facilitator, keynote speaker, executive coach and an organizational development expert . Gina is CEO of Willoughby Consulting Group, Inc. (WCG, Inc.) and has a background in Industrial Psychology. Gina's innovative and dynamic style has been empowering organizations to succeed in today’s highly complex business environment.
Ms. Willoughby has worked with a variety of organizations including federal government agencies, commercial companies as well as non-profit environments with a creative approach to delivering consistently high quality results that positively impact the bottom line.
Aability to recognize one's own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use the information to guide thinking and behavior.
My recent Spiritual Care Volunteer training presentation on "Growing in Emotional Inteligence." This was a spiritual - pastoral care training for new volunteers at UVRMC.
Emotional Intelligence in the Workplace by Gina WilloughbyThe HR SOURCE
This session will introduce the four elements of the Emotional Intelligence (or Emotional Quotient EQ) (self-awareness, self-management, social awareness, and relationship management) & why it is critical in order to be successful in the workplace today.
Learning Outcomes
1. Define the four elements of emotional intelligence
2. The importance of using emotional intelligence in the workplace
3. Unlike IQ, understanding how emotional intelligence can be developed in order to enhance interpersonal and career success using specific strategies
4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness
About the Guest:
Gina Willoughby is a master facilitator, keynote speaker, executive coach and an organizational development expert . Gina is CEO of Willoughby Consulting Group, Inc. (WCG, Inc.) and has a background in Industrial Psychology. Gina's innovative and dynamic style has been empowering organizations to succeed in today’s highly complex business environment.
Ms. Willoughby has worked with a variety of organizations including federal government agencies, commercial companies as well as non-profit environments with a creative approach to delivering consistently high quality results that positively impact the bottom line.
Emotional intelligence is a person’s ability to understand their own emotions, the emotions of others, and to act appropriately using these emotions.
Emotional intelligence never stops growing. Because we are always evolving as people, EQ is something that must be nurtured.
What is thinking and difference between thinking and critical thinking, Characteristics, How critical thinking can be used for problem solving and the steps included, Attitude of Critical thinkers.
Emotional intelligence, definition models importance
Emotional Intelligence involves a combination of competencies which allow a person to a aware of, to understand, and to be in control of their own emotions, to recognize and understand the emotions of others, and to use this knowledge to foster their success and the success of others.
It is important for every body to manage emotions
Everyone can profit from enhancing his or her emotional intelligence,
Because it important construct has a positive impact on human performance, leading to personal effectiveness and eventually to overall well-being.
Good leader know when to display emotion and when to delay them.
The bottom line in managing your emotions is that you should put other – not your self –first in how you handle and process them.
Mastery and Development of the five Emotional Intelligence (EQ) competencies - self awareness, self regulation, self motivation, empathy and social skills
Today, when we wake up to hear that even the most successful celebrities such as Anthony Bourdain and Avicii have committed suicide, a question
surges for many entrepreneurs: If not even the most accomplished amongst us are immune from suffering, how are we then supposed to find the joy and the motivation to succeed and be happy in the long run?
This workshop will originate with this question and will proceed with
activities and games to use the most effective mindfulness techniques that help build our self-esteem (positive thinking), realistic goal setting, and motivation.
Have you ever thought of why people of average intelligence outperform people with the highest levels of intelligence majority of the timeEmotional intelligence (EQ) is the capacity of recognizing our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves as well as in our relationships
EQ is critical to managing your behavior, moving smoothly through social situations and making critical choices in life
How to Develop Emotional intelligence ( Step by Step)Gurpreet Singh
How to Develop Emotional intelligence ( Step by Step)
How to develop emotional intelligence and be more happy, successful in life , This you can learn from this presentation.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
Emotional intelligence is a person’s ability to understand their own emotions, the emotions of others, and to act appropriately using these emotions.
Emotional intelligence never stops growing. Because we are always evolving as people, EQ is something that must be nurtured.
What is thinking and difference between thinking and critical thinking, Characteristics, How critical thinking can be used for problem solving and the steps included, Attitude of Critical thinkers.
Emotional intelligence, definition models importance
Emotional Intelligence involves a combination of competencies which allow a person to a aware of, to understand, and to be in control of their own emotions, to recognize and understand the emotions of others, and to use this knowledge to foster their success and the success of others.
It is important for every body to manage emotions
Everyone can profit from enhancing his or her emotional intelligence,
Because it important construct has a positive impact on human performance, leading to personal effectiveness and eventually to overall well-being.
Good leader know when to display emotion and when to delay them.
The bottom line in managing your emotions is that you should put other – not your self –first in how you handle and process them.
Mastery and Development of the five Emotional Intelligence (EQ) competencies - self awareness, self regulation, self motivation, empathy and social skills
Today, when we wake up to hear that even the most successful celebrities such as Anthony Bourdain and Avicii have committed suicide, a question
surges for many entrepreneurs: If not even the most accomplished amongst us are immune from suffering, how are we then supposed to find the joy and the motivation to succeed and be happy in the long run?
This workshop will originate with this question and will proceed with
activities and games to use the most effective mindfulness techniques that help build our self-esteem (positive thinking), realistic goal setting, and motivation.
Have you ever thought of why people of average intelligence outperform people with the highest levels of intelligence majority of the timeEmotional intelligence (EQ) is the capacity of recognizing our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves as well as in our relationships
EQ is critical to managing your behavior, moving smoothly through social situations and making critical choices in life
How to Develop Emotional intelligence ( Step by Step)Gurpreet Singh
How to Develop Emotional intelligence ( Step by Step)
How to develop emotional intelligence and be more happy, successful in life , This you can learn from this presentation.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
12 steps to transform your organization into the agile org you deservePierre E. NEIS
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
2. Course Objectives
2
This course will increase your ability to:
● Know the difference between IQ and EQ.
● Manage your emotions by recognizing how thoughts and
emotions are connected.
● Improve your self-control by identifying physical cues that
indicate your emotions may be taking over.
● Discover how emotional intelligence can help you develop more
positive relationships at work and a more optimistic outlook.
3. Course Objectives (cont.)
3
This course will increase your ability to:
● Learn how to use assertive communication to express
your needs and feelings appropriately.
● Explore how to use emotional intelligence to bounce
back from setbacks.
4. Definition of Intellectual Intelligence
● Adaptability to a new or changing environment
● Capacity for knowledge and the ability to acquire it
● Capacity for reason and abstract thought
● Ability to comprehend relationships
● Ability to evaluate and judge
● Capacity for original and productive thought
8. Emotional Intelligence
Ability to recognize and understand emotions in yourself and
others AND your ability to use this awareness to manage your
behavior and relationships.
9. It is very important to understand that emotional
intelligence is not the opposite of intelligence, it
is not the triumph of heart over head – it is the
unique intersection of both.
David Caruso, Ph.D.
“Emotional What”
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10. ● Unaware of emotions
● Shows little empathy
● Able to resolve conflict productively
● Has trouble recovering from setbacks
● Adapts to changing circumstances
● High degree of self-awareness and
self-control
10
√ Lower
√ Lower
√ Higher
√ Lower
√ Higher
√ Higher
Practical Exercise – Lower vs. Higher EI
11. Aspects of Emotional Intelligence
Intrapersonal
Skills
Interpersonal
Skills
Adaptability Resilience
Self
Awareness
Social
Awareness
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13. Self-Awareness is the ability to perceive your emotions at
the moment and understand your tendencies across
situations – it is good to understand yourself, the good
and the bad.
Ask yourself…..
What am I feeling? Why am I feeling it?
Reflect on your behaviors. Know your triggers.
14. 14
Self-Awareness is not
about discovering deep
dark secrets or
unconscious motivations,
but developing a
straightforward and honest
understanding of what
makes
you tick.
21. Social-Awareness is the ability to recognize others’
emotions. Showing empathy enables you to have more
positive relationships and minimize
unproductive conflict.
Ask yourself…..
Am I listening? Did I ask questions?
Did I adjust my body language, facial expressions, tone of voice to
meet their needs?
22. Demonstrate Empathy
● Do: be understanding
without necessarily
agreeing
● Do: use words and
gestures to show you care
● Don’t: offer advice, judge,
tell them how to feel
22
23. Connecting and Communicating
● Meet them where
they are.
● Watch for non-
verbal cues.
● Prepare them for
negative information.
23
24. Assertive Communication
24
● Use the Assertive Communication Process
● Employ Assertive Communication Techniques
● What do you do when you don’t get the
response you’re looking for?
26. Conflict Resolution
● Be aware of your emotions while
remaining composed.
● Be aware of others’
emotions.
● Communicate your
needs clearly and
respectfully.
● Make your priority getting your
needs and the other person’s needs
met.
26
28. 28
Anyone can become
angry—that’s easy.
But to be angry with
the right person, to
the right degree, at
the right time, for the
right purpose, and in
the right way, that is
not easy.
Greek Philosopher, Aristotle
30. Flexibility is the ability to adjust your thoughts,
feelings, and behavior to unfamiliar, unpredictable, or
changing conditions.
Ask yourself…..
Are you being open-minded? Am I focused on outcomes? Am I
willing to put aside the need to be “right?” Am I unwilling to
compromise principles or values?
31. Cultivating Different Perspectives
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● Listen to people who disagree with you.
● Eliminate “either/or” thinking.
• Question yourself.
• Play devil’s advocate.
• Look from different
altitudes.
• Use intuition and logic.
33. Problem-Solving Process
● Define the problem.
● Gather information.
● Brainstorm options.
● Evaluate potential solutions.
● Choose and implement the
best option.
33
35. Resilience is the ability to bounce back from setbacks
and failure, to find a silver lining and see a hopeful
future. The first aspect of resilience that we’ll look at is
gaining an accurate perspective.
Ask yourself…..
What am I feeling? What do I want to feel? What do I need to
feel that way? Why do I need to feel this way?
36. Reframe Your Thinking
● Change your perspective
● Translate your negative thoughts into neutral or
positive statements.
◦ Change “We’re never going to find a way to pay for this.”
◦ To this: “I have dealt with budget shortfalls before and will
use my experience to find a solution to this challenge.”
36
37. Optimist's Explanatory Style
● Permanence: Setbacks are temporary and positive
events are permanent.
● Pervasiveness: Setbacks are compartmentalized.
● Personalization: Positive events due to personal
ability; negative events due to external circumstances.
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38. How to Develop an Optimistic Outlook
● Use healthy self-talk.
● Keep a gratitude
journal.
● Minimize negative
influences.
● Act “as if.”
● Exercise your sense of humor.
38