2. What is Emotional Intelligence?
• Emotional Intelligence Quotient (EQ) is the
measure of one’s ability to monitor, identify,
understand, and use emotional information
• Researchers Peter Salovey and John Mayer
defined emotional intelligence as:
– “The subset of social intelligence that involves
the ability to monitor one’s own and other’s
feelings and emotions, to discriminate among
them, and to use this information to guide
one’s thinking and actions.” (1990)
4. Four Branches of Emotional Intelligence
1. Perceiving Emotions: Body language
and facial expressions
2. Reasoning With Emotions:
Prioritization of emotions
3. Understanding Emotions:
Interpretation of emotion
4. Managing Emotions: Regulation and
appropriate response to emotions
5. Four EQ Skills
What You See
1. Self Awareness
2. Social Awareness
What You Do
1. Self Management
2. Relationship Management
6. “90% of top performers are skilled
at managing their emotions in
times of stress in order to
remain calm and in control”
7. Why EQ Can Matter More Than IQ
1. Self-Awareness: Understanding of strengths
and weaknesses, as well as how actions affect
others
2. Self-Regulation: Maturely revealing emotions
with restraint and self control
3. Motivation: Self-motivation driven by inner
ambition, rather than money or a title
4. Empathy: Having compassion and an
understanding of human nature
5. People Skills: Trusting others quickly and
having the ability to build rapport, creating an
environment of respect
8. High vs. Low EQ
People with high EQ:
• Are able to admit and learn
from mistakes
• Take criticism well
• Stay cool under pressure
• Are able to control your
emotions
• Can conduct thoughtful
discussion
• Listen at least as much as
they talk
People with low EQ:
• Often think other don’t get
their point
• Fell that being ‘liked’ is
overrated
• Think people over-react to
your comments/jokes
• Blame others for the
problems on their team
• Don’t believe they should
be expected to know how
colleagues are feeling
10. Barriers to Active Listening
• Listening is difficult
• Our attention span is 17 seconds
• Feelings, assumptions, and anxieties
dominate our attention while listening
12. Effective Strategies
Effective Strategies That Successful
People Employ When Faced with Stress:
• They Appreciate What They Have
• They Avoid Asking “What If?”
• They Stay Positive
• They Reframe Their Perspective
• They Squash Negative Self Talk
13. Effective Strategies
Effective Strategies That Successful
People Employ When Faced with Stress:
• They Limit Their Caffeine Intake
• They Sleep
• They Disconnect
• They Breathe
• They Use Their Support System
14. EQ in the Workplace
• Pepsi found executives with high EQ had:
– 10% more productivity
– 87% less turnover
– Brought $3.75 million more value to the
company
– Increased ROI by 1000%
• L’Oreal salespeople with a high EQ sold
$2.5 million more than others
• Sheraton incorporated an EQ initiative and
their market share grew by 24%
Where IQ stands for “Intelligence Quotient”, EQ stands for “Emotional Intelligence Quotient.”
References:
http://www.huffingtonpost.com/anne-loehr/why-emotional-intelligence-affects-the-bottom-line-_b_7295444.html
http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm
Perceiving Emotions: In many cases, this involves understanding nonverbals such as body language and facial expressions
Reasoning W/ Emotions: Using emotions to promote thinking and cognitive activity. Using emotions to also prioritize our attention and what we react to; we respond emotionally to things that garner our attention
Understanding Emotions: Emotions can carry a wide variety of meanings. An observer must understand what emotions are being expressed and interpret the cause of their emotions and what that might mean.
Managing Emotions: Regulating emotions, responding appropriately and responding to the emotions of others are all important aspects of emotional management.
According to Salovey and Mayer, the 4 branches are arranged from basic psychological processes to higher, more psychologically integrated processes (Perceiving Managing)
References:
http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm
[Worksheet and discussion]
Discuss definitions of each
Have participants fill in the blocks with examples of when they exhibited self awareness, social awareness, self management, and relationship management
The ability to manage your emotions and remain calm under pressure has a direct link to your performance.
TalentSmart has conducted research with more than a million people and found:
References:
http://www.forbes.com/sites/travisbradberry/2014/02/06/how-successful-people-stay-calm/
Daniel Goleman, author of Emotional Intelligence: Why It Can Matter More Than IQ and Working With Emotional Intelligence, presents 5 pillars candidates in the workplace must practice to be thriving, effective leaders:
References:
https://hbr.org/2015/04/how-to-look-for-emotional-intelligence-on-your-team
18 Behaviors of Emotionally Intelligent People (TIME): People with high emotional intelligence have a robust emotional vocabulary, are curious about people, embrace change, know their strengths and weaknesses, are a good judge of character, are difficult to offend, know how to say no, let go of mistakes, give and expect nothing in return, don’t hold grudges, neutralize toxic people, do not seek perfection, appreciate what they have, disconnect, limit their caffeine intake, get enough sleep, stop negative self-talk, don’t let anyone limit their joy.
References:
http://www.huffingtonpost.com/anne-loehr/why-emotional-intelligence-affects-the-bottom-line-_b_7295444.html
http://www.entrepreneur.com/article/245755
http://time.com/3838524/emotional-intelligence-signs/
You must practice active listening
There are 5 parts of communication:
What’s said
What’s not said
Words
Tone of voice
Body language
Active listening is the process of fully attending to ALL parts of someone’s communication.
References:
http://www.huffingtonpost.com/anne-loehr/why-emotional-intelligence-affects-the-bottom-line-_b_7295444.html
Who has ever been introduced to someone and immediately forgotten their name? This is a perfect example of the difficulties of active listening and how our feelings an anxieties dominate our listening ability when communicating.
Learn to manage your stress
References:
http://www.forbes.com/sites/travisbradberry/2014/02/06/how-successful-people-stay-calm/
-Taking time to contemplate what you are grateful for has shown to reduce the stress hormone cortisol by 23%
-”What if?” statements throw fuel on the fire of stress and worry
-You must have something positive that you are ready to shift your attention to when your thoughts turn negative
-Stress and worry are skewed by out skewed perception of events. Take a minute and put your situation in perspective. For example: Not “everything is going wrong,” you simply forgot to send one email.
-The more you ruminate on negative thoughts, the more power you give them
References:
http://www.forbes.com/sites/travisbradberry/2014/02/06/how-successful-people-stay-calm/
-Drinking caffiene triggers the release of adrenaline. Adrenaline is the source of “fight-or-flight” responses, a survival mechanism that forces you to stand up and fight or run for the hills when faced with a threat. This mechanism sidesteps rational thinking and puts your body into a hyperaroused state of stress where your emotions run your behavior.
-When you sleep, your brain recharges and becomes alert and clear-headed.
-Technology enables constant communication and the expectation that you should be available 24/7. Choose blocks of time where you cut the cord and go offline.
-When you are feeling stressed, take a couple of minutes to focus on your breathing. This will prevent your mind from wandering.
-Identify individuals in your life that are rooting for you and willing to help you in difficult times.
References:
http://www.forbes.com/sites/travisbradberry/2014/02/06/how-successful-people-stay-calm/
