Emily Hauser has over 10 years of experience in client services, administration, and education. She has a Bachelor's degree in Sociology and an Associate's degree in Business Administration. Her most recent role is as a Client Intake Specialist at Morgan & Morgan, P.A., where she works with clients, schedules appointments, and updates case status. She also has experience as a Proctor, Poll Worker, Marketing Representative, Counselor, and Lifeguard.

1. E m i l y H a u s e r
Queens, New York
e.hauser26@gmail.com - (347) 453-7207
Education: Queens College of the City University of New York
Bachelor of Arts -May 2013
Major: Sociology Minor: History
Queensborough Community College of the City University of New York
Associates of Science -August 2011
Major: Business Administration
Saint Agnes Academic High School
High School Diploma, Advanced Regents -June 2006
Experience: Morgan & Morgan, P.A., New York, NY
Client Intake Specialist March 2016- Present
• Work closely with our case control team getting the legal claims of prospective clients for qualification.
• Collect client information & draft incident summaries.
• Schedule appointments.
• Update clients verbally and/or via email/chat on their case status as needed.
• Resolve problems & handles client’s issues in a professional manner.
• Process paperwork for new clients efficiently & in accordance with protocols.
• Obtain pertinent information from new clients by asking them to complete surveys or interviews courteously &
professionally.
• Answer & screen inquiry calls & emails from prospective clients.
• Collect data to help with the admission process if working in a health or mental care facility.
• Ensure that all admission forms are properly signed & filed.
• Communicate with other team members constructively in order to reduce conflict & enhance the resolution of issues.
• Respect client or patient dignity & confidentiality.
• Adhere to the facility dress code & appears professional at all times.
• Display the ability to communicate with others effectively, listen closely & convey points clearly.
• Show proficiency with computer programs including Microsoft Word, Excel, PowerPoint, Outlook & Salesforce.
• Demonstrate excellent customer service skills & the ability to calm patients or clients who may be distraught.
• Show the ability to calm frustrated clients quickly & make decisions based upon anticipated outcomes.
• Posses very strong organizational & interpersonal skills, be highly detail oriented, & have the ability to multi-task,
prioritize, handle a fast-paced environment & manage workload with a great attitude & minimal supervision.
• Possess the ability to adjust to constantly changing workloads.
Law School Admission Council, Long Island City, NY May 2014 - Present
Proctor
• Supervise students taking graduate and professional school standardized tests including the Law School Admission
Test (LSAT) & the Multistate Professional Responsibility Examination (MPRE)
• Handle inquiries and requests
• Maintain order and security in the classroom
• Assist the Room Supervisor
• Properly notate and handle paperwork associated with the session
• Collect, organize, and return all test materials
Board of Elections of the City of New York, Ridgewood, NY September 2009 - Present
Poll Worker/Inspector
• Set up and take down voting machinery to insure integrity of the election process
• Prepare the poll site for voters
• Assisting voters to proper voting stations and easing the voting barriers for the electorate
• Properly handle paperwork associated with the election
• Maintain the integrity of the ballot process
• Close the poll site
• Attend annual training classes
• Canvass, tally and report the votes at conclusion of the Election Day
• Assist other poll workers as needed
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2. MetroPlus Health Plan/NYC Health & Hospitals Corporation, NY, NY November 2014 -July 2015
Marketing Representative
• Identify prospective enrollees and determine eligibility for participation in all MetroPlus Health Plan’s products.
• Understand and apply all policies and procedure pertaining to:
1) Disclosures and provisions of the various MetroPlus Health Plan products.
2) Enrollment and disenrollment for each line of business.
• Conduct home visits, and personalized appointments as needed to complete the enrollment process.
• Market MetroPlus lines of business on-site at hospitals, Income Support Centers, Medical Centers, community based
PCP offices, health fairs, community events and other sites as designated.
• Understand the covered benefits, non-covered benefits, exclusions and exemptions.
• Educating enrollees on all aspects of the Plan, as well as answering questions regarding Plan’s features and benefits.
• Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various
regulatory agencies—this includes providing enrollees with all corresponding materials and documentation.
• Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets,
expense reports, etc.) in a timely and accurate manner.
• Work closely with the Outreach Representatives, Customer Service Representatives, Eligibility Representatives &
other MetroPlus personnel to resolve member concerns regarding complaints & potential enrollments or
disenrollments.
• Establish and maintain a positive working relationship with facility and site staff community and provider
organizations, as well as City and State regulatory agencies.
• Assist members in accessing health care, transportation & other services or issues as they occur & pertain to members.
• Conduct and participate in telemarketing/outreach efforts as required.
• Required to complete the annual Medicare Model of Care training.
Greater Ridgewood Youth Council, Ridgewood, NY March 2014 - July 2014
Counselor
• Supervise and care for children grade levels Kindergarten through fifth grade at P. S. 91Q Richard Arkwright School
• Provide homework assistance
• Facilitate or co-facilitate program activities, such as art, group discussions, crafts, and recreational games
• Communicate effectively with parents, participants and staff
• Assist the Program Director
• Work closely with staff to provide quality programming
• Immediately inform the Program Director of any concerns or problems concerning the program's facilities
• Be a positive role model for young people
• Monitor recreational activities
• Develop and maintain positive relationships with parents and guardians
• Provide first aid if necessary
• Complete all required documentation, including but not limited to incident/accident reports, attendance, and sign-in /
sign-out sheets
• Supervise parent/guardian sign-in at the end of the program
YMCA of Greater New York, New York, NY October 2010 - May 2013
Lifeguard
• Follow National YMCA Aquatic Program guidelines
• Actively scan, recognize and provide rapid response in all emergency situations
• Attend monthly in-service training
• Enforce pool policies and procedures
• Administer first aid if necessary
• Lock and secure pool at closing
• Complete aquatic logs and reports
• Participate in aquatic quarterly drills
Splash Management Inc, Forest Hills, NY July 2010 - September 2010
Lifeguard
• Actively scan, recognize and provide rapid response in all emergency situations
• Enforce pool policies and procedures
• Administer first aid if necessary
• Lock and secure pool at closing
• Complete aquatic logs and reports
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3. NYPD 104th Precinct (NYCDYCD & GRYC), Ridgewood, NY July 2010 - August 2010
Administration/Clerical
• Administrative responsibilities in crime analysis, special operations, & detective offices
• Transcribe stop & frisk reports
• Answer phones
• Make copies
• File payroll & rollcall
U.S. Census Bureau, Rego Park, NY April 2010 - June 2010
Enumerator
• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for
conducting interviews
• Locate households in Glendale and Ridgewood, Queens, and the Upper East Side of Manhattan
• Explain the purpose of the census interview and answered residents' questions
• Conduct personal interviews with residents in assigned areas by following stringent guidelines & confidentiality laws
• Elicited information following a script
• Record responses on paper forms
• Complied with accuracy standards while maintaining high production rates
• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained
records for quality control verification
• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the
performance of duties
• Met with supervisor to review and submit work, and receive additional instructions
NYC Dept. of Youth & Community Development, Ridgewood, NY June 2009 - August 2009
Summer Camp Counselor
• Provide overall supervision of twenty-five campers ages nine & ten at I. S. 93Q while ensuring their well-being &
safety whilst they are enjoying the fun & rewarding experience of summer camp.
Amish Market, Glendale, NY May 2007 - August 2007
Cashier
• Ring up sales & reconcile drawer
• Stock merchandise
• Clean tables & maintain eating area
Activities: Queensborough Community College, Bayside, NY
Varsity Swim Team August 2009-May 2011
• Most Improved Swimmer -May 2010
Skills, • Competency in Microsoft Word, PowerPoint, Excel, and Outlook.
Trainings, & • IRB (Institutional Review Board) Certified by the National Cancer Institute at the National Institutes of Health.
Certifications: • New York State Licensed Driver.
• Registered Marketplace Facilitated Enroller by New York State of Health.
• Completed Child Abuse Prevention Training by the YMCA of Greater New York.
• Completed Citizen Preparedness Training by the New York State Citizens Preparedness Corps.
• Completed Using Your Strengths to Your Advantage (DiSC for Non-Managers) Training by PeopleSoft
ELM/MetroPlus Health Plan.
• Completed FIDA and Model of Care Training by MetroPlus Health Plan.
• Completed Diversity & Cultural Competency at HHC Training by New York City Health & Hospitals Corp.
• Completed Webinar on IRS Form 1095-A for QHP Enrollees (Navigators, Marketplace FE's, CACs) by NYSOH.
• Completed HHC MFE (MarketPlace Facilitated Enroller) Training by MetroPlus Health Plan/NYC HHC.
• Completed Health Exchange Training (MarketPlus) by PeopleSoft ELM/MetroPlus Health Plan.
• Trained in Administering Emergency Oxygen by the American Red Cross; Lifeguarding by the YMCA of
America; CPR/AED by the National Safety Institute; CPR/AED (Pro), First Aid, and Administering Emergency
Oxygen by the American Safety and Health Institute.
• Currently certified in CPR/AED (Pro), Lifeguarding, and First Aid by the American Red Cross.
Volunteer • Physical Therapy Aide at NYC HHC Elmhurst Hospital Center 2015 -Present
Experience: • Director of Social Media for Save the Ridgewood Reservoir 2013 -Present
• Production Assistant for Fashion Photographer 2013 -Present
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4. • Volunteer at Trinity Reformed Church of Brooklyn 2008 -2013
• Craft Teacher for Preschool Level & First Aid Station for Vacation Bible School 2008 -2013
• Multimedia Assistant at Trinity Reformed Church of Brooklyn 2008 -2010
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