The intersection of business fundamentals and our ever-growing digitally networked society is creating new possibilities and exposing new challenges daily. In this session, we zero in on emerging opportunities, placing a filter over the sound bites, noise, and hype, and discuss roadmaps that can truly amplify the future growth of your customer driven organization.
KM World 2009 Developing Enterprise 2.0 For Employee And Customer EngagementJessica Muhlbier
My complete KMWorld 2009 conference (San Jose, CA) presentation which includes sections/case studies from Cindy Gordon (Helix Commerce) Craig Brown (MTS Allstream) and myself.
Presented October 27, 2009 in Newbury, Mass.
Every slide wasn't initially shown. Here are short URLs for the respective slides showing pictures when they should really be the following youtube videos:
18: http://bit.ly/socialnomicsvideo
34: http://bit.ly/sasquatchdancing
87: http://bit.ly/cadburygorilla1
88: http://bit.ly/wonderbradrummer
89: http://bit.ly/cadburyeyebrows
90: http://bit.ly/cadburygorilla2
97: http://bit.ly/usnow1
104: http://bit.ly/kaplanprofessor
KM World 2009 Developing Enterprise 2.0 For Employee And Customer EngagementJessica Muhlbier
My complete KMWorld 2009 conference (San Jose, CA) presentation which includes sections/case studies from Cindy Gordon (Helix Commerce) Craig Brown (MTS Allstream) and myself.
Presented October 27, 2009 in Newbury, Mass.
Every slide wasn't initially shown. Here are short URLs for the respective slides showing pictures when they should really be the following youtube videos:
18: http://bit.ly/socialnomicsvideo
34: http://bit.ly/sasquatchdancing
87: http://bit.ly/cadburygorilla1
88: http://bit.ly/wonderbradrummer
89: http://bit.ly/cadburyeyebrows
90: http://bit.ly/cadburygorilla2
97: http://bit.ly/usnow1
104: http://bit.ly/kaplanprofessor
Introduction to Mashups, Web2.0, Social MediaRunway Digital
This is a presentation @joannespain and I (@samanthabell1 on twitter) gave to a government department here in Melbourne, Australia in December 2009. Enjoy, let me know what you think - leave a comment!
Blogs, microblogs, podcasts, wikis, virtual worlds, social networks … and what they mean for your business. (Presented to the St. Louis Society of Association Executives on Nov. 17, 2009.)
Topics covered include How are people using the Web?, Data and Communications, Startups, Advertising, Venture Capital, The Law, Government and Wrap Up, from Claude Penland.
How #Pinterest overtook Twitter.. Fact? or Hype? Take a tour of the arguments put forward by Social Media heavyweights like Susan Bogs, Daniel Berckenkamp, Dr John Elcik, etc... as often in Social Media, the 'Matrix' is deeper than you thought...
All of it compiled by Hermann Djoumessi, #CM, Community Manager #PARIS CM#, #CMDAYS
If you use social media to promote your business, you need a social media policy.
Check out Cendrine Marrouat's presentation to learn which elements must be included in your policy. Cendrine has also included great examples, resources, and tools to save you time.
Social media and customer service - some examplesTriptease
Presentation used at a workshop at the Call Centre and Customer Strategy Conference, September 2009.
Presents a range of examples of good and bad use of social media in customer service: Zappos, Dell, Virgin Trains, United Airlines.
View the slides from our latest Logic Classroom where we discuss the importance of Personal Branding and Search Engine Marketing, including utilizing social media sites!
Introduction to Mashups, Web2.0, Social MediaRunway Digital
This is a presentation @joannespain and I (@samanthabell1 on twitter) gave to a government department here in Melbourne, Australia in December 2009. Enjoy, let me know what you think - leave a comment!
Blogs, microblogs, podcasts, wikis, virtual worlds, social networks … and what they mean for your business. (Presented to the St. Louis Society of Association Executives on Nov. 17, 2009.)
Topics covered include How are people using the Web?, Data and Communications, Startups, Advertising, Venture Capital, The Law, Government and Wrap Up, from Claude Penland.
How #Pinterest overtook Twitter.. Fact? or Hype? Take a tour of the arguments put forward by Social Media heavyweights like Susan Bogs, Daniel Berckenkamp, Dr John Elcik, etc... as often in Social Media, the 'Matrix' is deeper than you thought...
All of it compiled by Hermann Djoumessi, #CM, Community Manager #PARIS CM#, #CMDAYS
If you use social media to promote your business, you need a social media policy.
Check out Cendrine Marrouat's presentation to learn which elements must be included in your policy. Cendrine has also included great examples, resources, and tools to save you time.
Social media and customer service - some examplesTriptease
Presentation used at a workshop at the Call Centre and Customer Strategy Conference, September 2009.
Presents a range of examples of good and bad use of social media in customer service: Zappos, Dell, Virgin Trains, United Airlines.
View the slides from our latest Logic Classroom where we discuss the importance of Personal Branding and Search Engine Marketing, including utilizing social media sites!
Challenges Of Indian Information Technology Outsourcing And Offshoring Servic...Uday Shankar AB
It is astounding to see the growth of the Indian outsourcing sector in spite of the many challenges it faces. In this paper an attempt has been made to identify these challenges along with very brief recommendations.
The following is an infographic identifying technological trends for 2016. This forms part of an assignment for an EDID 6506 course in issues and trends in instructional design, technology and distance education
Traditional institutional models built around topdown hierarchies are being deconstructed into a sea of fragmented relationships and interactions. In a constantly evolving world that is both resource rich and attention scarce, organizations are being forced to evolve their business models in order to engage in broader and more dynamic ecosystems. Join us as we gain clear insight as to what the blurring of the physical and digital worlds mean, and explore new and effective methods for finding, attracting, engaging, and empowering community stakeholders by creating new opportunities for value exchange.
Microblogging is synonymous with twitter, or at least it seems that way. In reality Facebook and many other social networking environments have adopted this communication paradigm extremely successfully.
The question really is how does this play in the enterprise space? Ian McNairn will discuss how IBM has adapted to this social computing phenomenon and exploits it internally extensively.
He will look at some of the reasons behind the exponential growth in activity as well as the tools and clients being used both within and outside IBM.
As we approach the six-year mark from the original Web 2.0 thesis, the trends are becoming clearer than ever. Tim O'Reilly, CEO and Founder of O'Reilly Media, and John Battelle, Founder and Chairman of Federated Media Publishing present the trends that are adding up to something profound and different. When web meets world, we get Web Squared.
Social Media Balancing Security & Authenticity without Controlling the MessageCindy Kim
Social media is all the rage. According to a recent report, 94 percent of Generation Y has joined a social networking site. Social media is believed to be leading the next social revolution. In fact, social networking has grown so dramatically that it is now the number one activity on the Web. In response to this social media phenomenon, businesses are moving at a rapid pace to take advantage of the untapped opportunity by making social media an integral part of their business strategy.
A Corporate Approach To Social Media - by Jos Schuurmans / CluetailJos Schuurmans
Jos Schuurmans looks at "social" or "participatory" media, the "social web" and "New Internet" from a corporate organizational viewpoint.
He lays out a conceptual framework for understanding where we are at this point, as well as a general approach to social media through "change from the inside out".
Businesses must engage their employees and their customers to build loyalty, deepen relationships and gain access to insights that inspire future actions and drive profits, but how? How do you rise above the noise to deliver a compelling and differentiated customer experience that will help you not only survive, but thrive. This is not just about building great products or providing great customer support, but how to transform your business to earn the trust needed to fully serve your market - internally and externally
Leveraging Analytics to Improve your Mobile StrategyBrian Vellmure
Customer behavior is undergoing a dramatic shift due to mobile technology. The phone is often the last thing people check at night and the first thing they check in the morning. It's not a stretch to believe that a nomadic Masai warrior roaming the plains of Africa today and armed with a smart phone has more access to information than a US President did just 15 years ago.
These evolving realities are placing pressure on marketers to evolve their marketing and customer engagement strategies.
Join us as we explore immediate and long term mobile trends, the critical role of analytics in sensing and responding to customers, and the important questions senior marketers should be asking now.
KEY TAKEAWAYS:
- Consider the ways that customer behaviors are changing due to mobile technologies.
- Know the most important questions to ask in developing a mobile strategy that integrates into a cohesive overall marketing plan.
- Understand the important role that analytics plays in planning and executing an integrated marketing plan that includes mobile.
Consumer Disruption: How Technology is Reshaping Human Behavior and Interacti...Brian Vellmure
The broad adoption of mobile and social technologies are just elementary steps in a world where the lines that separate digital from physical worlds are increasingly blurred. The pace of technological advancement is accelerating and is rapidly disrupting industries, institutions, and even then way humans interact with each other. In this session, we'll explore how these advancements are forcing organizations to rethink how they interact with customers and prospects, how resources can be aligned to construct new value chains, and how to accelerate growth in a rapidly changing landscape.
Empowering Revolution in a New Customer Landscape Brian Vellmure
Will your organization lead the next revolution in your marketplace, empowering and giving voice to the latent motivations of your customers, or will it become a victim of a more agile, more united group of customers who will self organize around their collective needs and jobs, leaving your outdated organization in their wake?
Networks, Signals, Reputation, and Delight: Emerging keys to sales and marke...Brian Vellmure
The era of mass marketing, sales driven information gathering and sharing, and being "just good enough to win" is being shattered by the rapid emergence of a smart, networked, and increasingly demanding generation of empowered customers.
Learn how to adjust your customer acquisition approach to these new realities, and see how other companies are already leveraging these new strategies to reap meaningful rewards.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
7. While you are waiting, you can just do it yourself
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
8. Connection and
Digitization is
Fueling an
explosion in
Data Leading to new
frontiers in:
Predictive Analytics
Machine Learning
and Cognitive
Computing
Processing
power is
advancing at
exponential
speeds
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
9. So what does
all this stuff
have to do
with
you and your
organization?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
10. All of this
Tech Innovation
is fueling
unprecedented
Institutional
Innovation
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
14. Most things are
being re-imagined
and re-invented.
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
15. At the center lies
Democratization
of ACCESS
to anything, anyone, from anywhere
Img Source: Nature.org
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
16. People, Devices,
and Entities...
... are all nodes in a
network. Friction
around value
exchange is being
reduced
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
17. How do we make
sense of a sea of
people, things, and
information?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
49. Board / Senior Leadership
How is technology changing societal and industry dynamics?
Assess vulnerabilities and opportunities from adjacent domains and
industries
How do we create a differentiated customer experience in a digital world?
How effectively are we leveraging technology to achieve operational goals?
How are we leveraging internal and network capabilities to reach our
goals?
Who internally owns the sourcing and deployment of emerging
technologies?
How can we speed, automate and operationalize feedback loops?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
50. Marketing
How much do we really know about our customers?
What information could be leveraged and consolidated to
truly understand our customers better?
How well do we understand the customer journey and the
moments of truth contained in them?
How are we leveraging digital channels to provide a chain of
access to value?
How are we enabling, empowering, and rewarding
advocacy?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
51. Sales
How are we leveraging digital channels to gather
intelligence about our customers and prospects?
How are we leveraging digital channels to differentiate
your communication efforts with your customers and
prospects?
How are we leveraging analytics and intelligence to
prioritize time spent with those most likely to buy?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
52. Customer Care
How are we leveraging advanced analytics to detect
risk of defection, upsell and cross-sell opportunities?
How are we empowering timely and contextual
responses to customer needs?
Are we prioritizing a great experience over cost
minimization?
@BrianVellmure http://www.brianvellmure.comBrian Vellmure
53. Thank you. Let’s Discuss.
Brian Vellmure
innovantage
http://www.brianvellmure.com@BrianVellmure