An email is a message sent electronically between computer users via a network. It has become a widely used form of mass communication globally due to its speed. Some important email etiquettes include using a clear subject line, professional salutations, thinking carefully before hitting "reply all", using a professional email address, using exclamation points sparingly, being cautious with humor, tailoring messages for different cultures, replying even to accidental emails, and adding the email address last to avoid accidental sending.

2. What is an e-mail?
• Messages distributed by electronic means from one computer user
to one or more recipients via a network.
• E-mail has become one of the most widely
used aspects of the internet,
because it provides a means of mass communication to almost
anywhere in the world at high speed.

3. Important e-mail Etiquettes
• Include a clear, direct subject line.
 People often decide whether to open
an email based on the subject line.
 Choose one that lets readers know
you are addressing their concerns or business issues.
• Use professional salutations.
 Don't use laid-back, colloquial expressions like, “Hey you
guys” , “ Yo ” or “ Hi folks” .
 ‘Hey’ or ‘yo’ these are very informal salutation and
generally it should not be used in the workplace.
Use ’Hi’ or ’Hello’ instead.

4. Continued...
• Think twice before hitting “reply all.”
Refrain from hitting "reply all" unless you really
think everyone on the list needs to receive the
email.
• Use a professional email address.
 You should always have an email address that conveys your
name so that the recipient knows exactly who's sending the
email.
 Never use email addresses that includes strange names or
inappropriate for use in the workplace.

5. Continued...
• Use exclamation points sparingly.
 If you choose to use an exclamation point, use only one to
convey excitement.
• Be cautious with humour.
 It's better to leave humour out of emails unless you know
the recipient well.
 Because something that you think is funny might not be
funny to someone else.
• Know that people from different cultures speak
and write differently.
 Miscommunication can easily occur due to cultural
differences, especially in the writing form when we can't
see each other's body language. Tailor your message
depending on the receiver's cultural background
or how well you know them.

6. • Reply to your emails — even if the email wasn't
intended for you.
 sometimes an email was accidentally
sent to you, especially if the sender is
expecting a reply, being well aware of
good email etiquette you must reply,
especially if this person works in the
same company or industry as you.
• Add the email address last.
 Because you don't want to send an
email accidentally before you have
finished writing.