This is helpfull for avoied commen mistakes while Wrting or Answering email.

1. EMAIL ETIQUETTE

2. Objective
 What are E-Mail Etiquettes?
 Learners know how to send E- Mail?
 Common Mistakes in writing E-Mails.

3. What Is Email Etiquette
 Email etiquette refers to the principles of behavior that one should use when
writing or answering email messages. It is also known as the code of conduct
for email communication.

4. Why is email etiquette important
 Email etiquette is about respect and common sense. The same respect and
professionalism you expect others to show to you is also crucial when writing your
own communications.

5. Rules of email communications
 Remember that direct language can sound harsher in emails than in person
 Use proper written , not spoken , language
 Do not assume that the reader will ʺget" a joke or understand sarcasm
 Be thoughtful and respectful in what you write.
 Choose your words carefully.

6. Keep it professional
 When you write a email make sure it will be professional. Don’t use first name directly greet them
politely and come to the point.
 Ex – Dear sir, Dear mam.
 Don’t discus your personal problem on email.

7. Way of sending a proper mail
 Start with salutation.
 Be concise and to the point.
 Use proper spelling, grammar & punctuation.
 Do not write in capital.
 Use a meaningful subject.
 Do not attached unnecessary file.

8. Carefully decide who will see your email
 Be careful not to click on reply all when you do not want everyone to see your reply
 When you click CC, the person you reply to will be able to see who you are sending
a copy to.
 When you click BCC, the person you reply to will not see who not see who you are
sending a copy to.

9. Read over before you send
 Make sure you have no spelling errors or grammatical mistakes
 Be sure you have not made your email too emotional or angry

10. Keep it polite!!!
Be polite – do not use insulting language .
If you are upset wait until you have clamed down to
send an email.