This document is a resume for INA NILO highlighting over 14 years of experience in customer service and administration. She has skills in areas like Microsoft Office, customer service, relationship building, sales, marketing, and management. Her work history includes roles at Jostens Printing and Publishing where she helped foster customer relationships and ensure quality, and at McDonalds where she demonstrated management responsibilities like opening/closing the store and overseeing daily operations. She is currently pursuing an M.A. in Leadership Studies.

1. INA NILO CUSTOMERSERVICE &ADMINISTRATIVE SPECIALIST
POBox 8072  Visalia, CA 93290  559-901-2187  tln4@fpu.edu
Dedicated professional with over 14 years of experience in customer service and administration, coupled with an
educational background in Business Management. Highly skilled in successfully navigating organizations large and
small through periods of accelerated growth. Collaborative communicator continually focused on building relationships
and promoting customer service in order to drive positive change and enhanced profitability.
Areas of Expertise include:
 MS Office & Adobe Suites  Account Maintenance  Revenue & Profit Growth
 Customer Service  Relationship Building  Management
 Sales and Marketing  Staff Training & Leadership  Problem Resolution
EXPERIENCE & NOTABLE CONTRIBUTIONS
JOSTENS PRINTING AND PUBLISHING, INC.  Visalia, CA  2001-present
CUSTOMER SERVICE CONSULTANT
 Foster relationships between customers and sales representatives
 Handle customer accounts and various inquiries
 Ensure quality by interfacing daily with internal production departments in order to satisfy customer needs
 Provide high-level service in order to drive company growth through customer satisfaction
COMMERCIAL PRODUCTION ARTIST
 Processed customer files
 Developed and formatted files for final print
 Perform quality control inspections of files and made corrections when necessary
DIGITAL PROCESS GROUP LEADER
 Trained employees and maintained team focus
 Maintained reports for supervisor
 Resolved a variety of issues
 Served as liaison between company and customer in order to ensure customer satisfaction
MC DONALDS, INC.  Visalia, CA  1999-2001
ASSISTANT STORE MANAGER
 Demonstrated management responsibilitybyopeningand closing store and overseeing all daily business operations
 Trained employees for multi functions and served as a staff mentor
 Maintained business and inventory reports for store manager
 Promoted customer satisfaction by engaging with customers and ensuring smooth transactions
 Managed food quality, waste control, cash control, shift paperwork and bank deposits
EDUCATION
Candidate for M.A. in Leadership Studies, 2016
Fresno Pacific University, Fresno, CA
B.A. in Business Management, 2012
Fresno Pacific University, Fresno, CA
A.A. in Liberal Arts, 2009
College of Sequoias, Visalia, CA
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