Adrian Garcia is seeking a customer service position that utilizes his 15 years of experience. He has held roles as a front desk supervisor at a salon, an entertainment sales assistant, and multiple receptionist and customer service representative positions dealing with high call volumes. Garcia has a business management diploma and is proficient in Microsoft Office programs. He is confident his skills would be an asset to any company.

1. Adrian Garcia
140 S Reno St #231
Los Angeles, CA 90057
Mobile: (310) 560-1655
E-mail: agarcia1021@gmail.com
Objective
I am a hard working, creative and experienced customer service professional seeking
employment in a fast paced, ever-changing environment where my years of experience
and qualifications can contribute to a company’s growth and success. I am confident my
skills, which include Microsoft Word, Outlook, Access, PowerPoint and Excel would be a
great asset to your company.
Education
2011-2012 EverestCollege
Business Management/Administrative Diploma
Work Experience
2013 - 2015
FrontDesk Supervisor,Cristophe Salon Beverly Hills
Interview, hire and train receptionists; Prepare Bi-weekly schedule for the front desk;
Assist clients with appointments for 40 stylists, estheticians and manicurists ; Handle
any concerns or complaints clients had regarding booking errors; Handle a high volume
of calls with multiple phone lines; Maintain retail inventory; Place orders with various
vendors for retail and backbar; Visual merchandising; Product sales; Opening and
closing procedures; Handling large amounts of cash and credit transactions; Review
daily, weekly and monthly sales reports; Knowledge of both Booker and ProSolutions
salon software.
2012 – 2013
EntertainmentSales Assistant,Altour International
Assist Director of Entertainment Sales; Researching leads for upcoming film
productions; Negotiated rates with Hotels for productions and groups; Quality checking
travel reservations, confirmation on air, car, hotel, pre-assigned seats; Assisting new
travel requests and any changes required to existing reservations; Received basic
training in SABRE.

2. 2007 - 2012
Receptionist,Ecco South Pasadena
Assist clients with appointments; Handle a high volume of calls with multiple phone
lines; Product sales; Opening and closing procedures; handling large amounts of cash
and credit transactions; Receiving product and inventory as well as bookkeeping using
excel.
2010-2011
CustomerService Representative,Time Warner Cable
Assist customers with accounts and sales; Took payments as well as set up payment
arrangements; Handled multiple accounts on a daily basis; Handled 40 to 60 incoming
calls on a daily basis; Top 3 in performance 3 consecutive months.
2005-2007
Dialer Coordinator/ AccountRepresentative,GC Services
Assist clients with accounts; Took payments as well as set up payment arrangements;
Handled multiple accounts on a daily basis; Handled 75 to 120 incoming calls on a daily
basis; Managed automated call system and daily reports.
2003-2005
AssistantManager,Journey’s Shoe Store
Assist customers with sales, special orders, returns and exchanges; Shipping and
Receiving; Weekly Scheduling; Payroll, Daily store audits; Opening and Closing;
Handling daily deposits.
References
Available upon request.