The document discusses establishing a BPM Center of Excellence (CoE) in Brazil. It provides background on the speaker and their consulting firm ELO Group, which focuses on BPM and governance solutions. It discusses the need for BPM governance and a CoE to institutionalize BPM initiatives and ensure benefits are realized across an organization. Key points covered include typical roles and responsibilities of a CoE, examples of BPM services provided, and a framework developed by ELO Group for operating a CoE based on best practices.
Café da manhã ciclo de gestão de serviços públicos
ELO Group Process Day Austrália
1. “Leadership on BPM ideas, methods and results in Brazil”
A Framework for a BPM Center of
Excellence
Leonardo ProcessDays – July26th 2010
Leandro Jesus
Managing Partner, ELO Group
7. INTRODUCTION: CHALLENGES FACING
MODERN ORGANIZATIONS
BPM GOVERNANCE AND THE NEED FOR A
CENTER OF EXCELLENCE
BPM CENTER OF EXCELLENCE MAIN
CHARACTERISTICS
BPM CoE FRAMEWORK – HISTORY AND
GENERAL VIEW
BEYOND BPM CoE – OTHER ROLES AND
RESPONSIBILITIES
26. INTRODUCTION: CHALLENGES FACING
MODERN ORGANIZATIONS
BPM GOVERNANCE AND THE NEED FOR A
CENTER OF EXCELLENCE
BPM CENTER OF EXCELLENCE MAIN
CHARACTERISTICS
BPM CoE FRAMEWORK – HISTORY AND
GENERAL VIEW
BEYOND BPM CoE – OTHER ROLES AND
RESPONSIBILITIES
51. MANAGEMENT PROCESSES
MP04 BPM Services MP05 BPM Services
Programming Monitoring
MP07 BPM Culture
Dissemination
COMPLEMENTARY SERVICES
MAIN SERVICES
CS01 Lean & Six Sigma
MS01 Process Architecture MS06 Process Performance CS06 Process Auditing
Oriented Improvement
Maintenance Measurement
CS02 Reference Models MS02 Process Modeling MS07 Process Management CS07 Risk and Internal
Implementation (As-is) Training and Education Control Management
CS03 Systems MS03 Process Improvement CS08 Competencies
Specification
MS08 Process Compliance Management
(To-be)
MS04Process CS09 Management of
CS04 Process Automation
Documentation improvement projects
MS05 Process Change
Management
SUPPORTING PROCESSES
SP02 SP03 SP04
SP01
Administration of Administration of Administration of
Administration of
BPM Roles and BPM Services BPM Human
Models Repository
Responsibilities Portfolio Resources
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