BearingPoint provides Lean management solutions and expertise to companies across Europe to improve performance and consistency. They have over 80 senior managers experienced in Lean programs across 16 countries. BearingPoint views Lean management as combining 7 key factors: mindset, flow, value, skills, integration, standardization, and continuous improvement (PDCA). Their approach focuses on practical problem solving, bottom-up involvement, and change management to successfully structure and deploy Lean initiatives throughout organizations.
FMC (fixed-mobile convergence) can address customer demands for more flexible, convenient communication services. Key aspects of FMC include using Wi-Fi and femtocells to provide indoor mobility and reducing subscriber churn through bundled service offerings. However, launching FMC services presents challenges, as it requires coordination across all parts of a carrier's organization and every step from marketing to customer support. Successfully implementing FMC depends on selecting the right strategic options, target segments, and technology architecture to define services that meet real customer needs.
PARTNERS 2014 - Dr. Stefan Schwarz - Money for NothingStefan Schwarz
This document discusses ways for telecommunication companies to reduce spending on customer acquisition and retention, which on average accounts for 27% of operating expenses. It presents several case studies where companies avoided useless retention efforts that induce churn, avoided churn-inducing upselling, and acquired customers at the right price. Integrating customer data and applying analytics allows telcos to better understand customer value and identify opportunities to optimize acquisition and retention efforts that could save 7.1% of total company revenue on average. The document argues that telecom companies should leverage their data and analytics capabilities to unlock significant untapped value in customer management.
Right Cloud Mindset: Survey Results Hospitality | Accentureaccenture
The document summarizes survey results from the hotel industry on key functional objectives, technology challenges, and investment priorities over the next two years. Across various departments like guest experience, revenue management, and operations, common themes are emerging such as a focus on contactless technologies, improved data integration, and leveraging AI/ML to enhance capabilities like forecasting and pricing. However, legacy systems are limiting hotels' ability to achieve these objectives due to issues like lack of flexibility, integration challenges, and complexity. Moving to the cloud could help address these barriers by providing scalability, real-time data processing, and breaking down silos to improve collaboration.
Equipping IT to Deliver Faster, More Flexible Service ManagementCognizant
IT must apply new strategies and tools to the service management function, in order to address fundamental changes in how end-users consume technology and services. Here's how IT can increase service delivery speeds and user satisfaction, while delivering greater business value.
Scaling Up Smart Meter Operations: Challenges and the Way Forward for UK Ener...Cognizant
With smart meters being implemented at a rapid pace, energy utilities need to be prepared to make the best use of this opportunity. Here's a guide to possible shortfalls in the journey, and to the technical, operational and organizational capabilities utilities need to thrive in the digital smart metering era.
This document contains the schedule of sessions at a banking and financial services conference happening from June 2-6. There will be sessions on topics like requirements management, test automation, DevOps, agile development and more. Many of the sessions will involve case studies from major banks and financial institutions discussing their implementations of tools and processes. There will also be workshops, demonstrations, and special events scheduled throughout the conference.
Property & Casualty Commercial Lines Underwriting: The New PlaybookCognizant
P&C commercial lines carriers are experiencing a global transformation that will compel them to reexamine their operating models, implement direct-to-consumer strategies, reengineer their processes and technologies, and achieve and sustain profitable growth in the age of digital.
- Best Buy is undergoing a strategic transformation of its supply chain to become more customer-centric and efficient in response to changing customer behaviors and trends in the retail industry.
- It is shifting from a push-based to a pull-based supply chain model with more tailored assortments and one unified forecast to better meet customer needs.
- A key part of the transformation involves deploying RFID technology to improve the customer in-store experience through more accurate inventory tracking and faster checkout.
FMC (fixed-mobile convergence) can address customer demands for more flexible, convenient communication services. Key aspects of FMC include using Wi-Fi and femtocells to provide indoor mobility and reducing subscriber churn through bundled service offerings. However, launching FMC services presents challenges, as it requires coordination across all parts of a carrier's organization and every step from marketing to customer support. Successfully implementing FMC depends on selecting the right strategic options, target segments, and technology architecture to define services that meet real customer needs.
PARTNERS 2014 - Dr. Stefan Schwarz - Money for NothingStefan Schwarz
This document discusses ways for telecommunication companies to reduce spending on customer acquisition and retention, which on average accounts for 27% of operating expenses. It presents several case studies where companies avoided useless retention efforts that induce churn, avoided churn-inducing upselling, and acquired customers at the right price. Integrating customer data and applying analytics allows telcos to better understand customer value and identify opportunities to optimize acquisition and retention efforts that could save 7.1% of total company revenue on average. The document argues that telecom companies should leverage their data and analytics capabilities to unlock significant untapped value in customer management.
Right Cloud Mindset: Survey Results Hospitality | Accentureaccenture
The document summarizes survey results from the hotel industry on key functional objectives, technology challenges, and investment priorities over the next two years. Across various departments like guest experience, revenue management, and operations, common themes are emerging such as a focus on contactless technologies, improved data integration, and leveraging AI/ML to enhance capabilities like forecasting and pricing. However, legacy systems are limiting hotels' ability to achieve these objectives due to issues like lack of flexibility, integration challenges, and complexity. Moving to the cloud could help address these barriers by providing scalability, real-time data processing, and breaking down silos to improve collaboration.
Equipping IT to Deliver Faster, More Flexible Service ManagementCognizant
IT must apply new strategies and tools to the service management function, in order to address fundamental changes in how end-users consume technology and services. Here's how IT can increase service delivery speeds and user satisfaction, while delivering greater business value.
Scaling Up Smart Meter Operations: Challenges and the Way Forward for UK Ener...Cognizant
With smart meters being implemented at a rapid pace, energy utilities need to be prepared to make the best use of this opportunity. Here's a guide to possible shortfalls in the journey, and to the technical, operational and organizational capabilities utilities need to thrive in the digital smart metering era.
This document contains the schedule of sessions at a banking and financial services conference happening from June 2-6. There will be sessions on topics like requirements management, test automation, DevOps, agile development and more. Many of the sessions will involve case studies from major banks and financial institutions discussing their implementations of tools and processes. There will also be workshops, demonstrations, and special events scheduled throughout the conference.
Property & Casualty Commercial Lines Underwriting: The New PlaybookCognizant
P&C commercial lines carriers are experiencing a global transformation that will compel them to reexamine their operating models, implement direct-to-consumer strategies, reengineer their processes and technologies, and achieve and sustain profitable growth in the age of digital.
- Best Buy is undergoing a strategic transformation of its supply chain to become more customer-centric and efficient in response to changing customer behaviors and trends in the retail industry.
- It is shifting from a push-based to a pull-based supply chain model with more tailored assortments and one unified forecast to better meet customer needs.
- A key part of the transformation involves deploying RFID technology to improve the customer in-store experience through more accurate inventory tracking and faster checkout.
North American Utility Sparks Up its Complaint Handling SystemCognizant
Electric utility's new complaint handling system reduces resolution times, increases staff productivity, boosts customer satisfaction and improves regulatory compliance.
EYADEMA SIMPLISSE IYANOS(presenter)
This slides can help the students already in MBA and other managers who had little knowledge in ITVR and other people who want to expand their knowledge in value realization of technologies as competitive weapon today to the dot com marketplace.
The document discusses key aspects of customer relationship management (CRM), enterprise resource planning (ERP), and supply chain management (SCM) systems. It provides definitions and examples of each, including business processes supported, customer/business value, and potential challenges. Case studies illustrate how companies have implemented CRM, ERP and SCM systems, and both realized benefits and faced challenges, such as change management and technical issues. Trends including analytical, collaborative and portal-based systems are also discussed.
The document summarizes different phases of the customer journey and software solutions that support each phase. It discusses sales and marketing solutions that help attract prospects, purchase and onboarding solutions that facilitate new customer setup, and post-onboarding solutions like customer support and success platforms that address ongoing customer needs. It also outlines key trends shaping the customer support and success market like a shift to proactive and predictive approaches, the rise of digital and multichannel interactions, cloud migration, and COVID accelerating technology adoption.
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface.
Companies that have set up ‘Global Business Services’
have significantly boosted their support functions
performance, optimizing the cost-quality trade off through
efficiency improvements and a clear shift towards a
strong and compelling value proposition to the business.
With this major transformation, Next Generation Shared
Services are well positioned to be considered full-fledged
partners of business operations, and not just providers of
services.
LIBOR and Conduct Risk: When and How Should You Mitigate?accenture
Learn why conduct risk is particularly relevant to the transition from LIBOR, and identify when and how to mitigate conduct risk. Visit our LIBOR Transition site: https://accntu.re/2yD2cZa
Digital Game-Changers for the Communication Service Provider IndustryCognizant
By monetizing data, refining their processes, boosting their technological maturity and proactively responding to subscribers' ever-changing needs and preferences, CSPs can improve their competitive standing vs. non-traditional competitors.
How Retail Leaders Address Challenging Times: Strategies to succeedIBMAsean
The document discusses strategies for retailers to succeed in challenging economic times. It outlines three key areas for retailers to focus on: delivering a smarter shopping experience, developing smarter merchandising and supply chains, and building smarter operations. Specific examples are provided of retailers that are innovating in these areas by becoming more instrumented, interconnected and intelligent.
Tips for Improving Google Shopping Campaign results Elizabeth Clark
Presenter slides from the first Shopping Guru's group meeting at Deloitte in Manchester. Attended by retailers , digital agencies and ad tech companies. Presentations covered the Google Myths to be wary of, rapid growth retailer case study, the agency role in managing feeds, and Manchester's opportunity to play a key role in setting shopping best practice.
Bank of the future: Digital Transformation StrategyNawaf Albadia
A guide to planning and executing Digital Transformation Strategy to build your Digital Bank of the Future. A framework to implement digital experience, digital business and digital innovation
Shared Services: How Digital Can Accelerate the Leap to Value-Added Different...Cognizant
Shared services centers must embrace social, mobile, analytics, cloud and intelligent process automation techniques to navigate three critical shifts that can turbocharge innovation and reinforce market differentiation.
Focus Point Technology (FPT) has created a consortium of technology management vendors to address the fragmented nature of enterprise technology management. The consortium brings together vendors with expertise in areas like telecom expense management, cloud management, and IT asset management. FPT's goals are to provide clients flexibility in choosing best-of-breed solutions, consolidate billing through their One Pay system, and give clients visibility into their technology footprint through the FPT360 platform. By aggregating vendors with proven records but potentially overlooked by clients, FPT aims to fill gaps in enterprise technology management capabilities.
Core Transformation: How Pekin Insurance Modernized Its Systems on AWS - FSI2...Amazon Web Services
Pekin Insurance has undertaken a strategic core transformation program to increase revenue and accelerate product rollout. This program requires modernizing Pekin's core systems, including policy, claims, and billing, by leveraging Guidewire Software and other insurance applications. To meet this requirement and become more agile, Pekin worked with Deloitte to devise a cloud-first strategy of shifting to a hybrid cloud model with AWS and adopting DevOps methodologies. In this session, AWS, Pekin, and Deloitte outline the benefits of running core Insurance systems like Guidewire on AWS. They also explore ways CIOs can transform organizations by converging emerging born-in-the-cloud technologies with business-centric DevOps operating models.
How Insurers Bring Focus to Digital Initiatives through a Maturity Looking GlassCognizant
When planning a digital initiative, it’s critical to understand where your company stands today and how it can get to where it needs to go. A new framework lets insurers assess their digital maturity, identify how best to move ahead, and gain insight into the practices of industry digital leaders to guide their own efforts.
This document provides a sales strategy for IPenable, which designs communications solutions for electric utilities and device vendors. It outlines IPenable's target customers, key decision makers, sales processes, and initial sales successes and failures. The strategy involves prospecting utilities and vendors through conferences, associations, and meetings with CTOs, project managers, and engineers. The sales cycle can take 6 months to 5 years as utility projects require significant planning. Initial successes came from informational calls to understand customer needs, while delays occurred without a clear customer strategy or impatience with long sales cycles in the utility sector.
The document discusses IT consulting and managing IT projects. It describes different types of IT consulting including systems development, outsourcing, and management consulting. It also outlines the typical project lifecycle with phases for planning, design, development, testing, and operations. Finally, it emphasizes the importance of requirements gathering and having a well-defined methodology for managing IT projects.
Telecommunications service providers in the US can leverage advanced analytics to improve customer retention and average revenue per user, and offer more relevant products and services.
Rahul Chande, Specialist Leader at Deloitte Consulting LLP, shares keys to master data management and effectiveness in the federal government sector at the 2015 Informatica Government Summit.
Hindustan Unilever Limited (HUL) is India's largest fast-moving consumer goods company with a presence in over 20 product categories. It has over 65,000 employees and touches the lives of two out of three Indians. HUL implemented the Total Productive Maintenance (TPM) program at several of its factories which resulted in returns that were 8 to 12 times the initial investment over three years by reducing waste and improving efficiency. The TPM approach included elements like 5S methodology, autonomous maintenance by operators, continuous improvement activities, and training programs. HUL's customization of the TPM program to suit its specific needs may result in deviations from some JIPM norms but has helped improve productivity,
Quality circles involve small groups of employees who do similar work meeting regularly to identify and solve problems arising during their work. The objectives are to effectively develop human resources, improve quality of work life, and utilize creative abilities. There are steps to developing quality circles including communicating importance, composing circles, and initial problem solving. Total quality management focuses on continuous improvement, customer needs, and group problem solving to encourage employee empowerment. It requires cultural change and long-term commitment from management to be effective. Key components include customer orientation, continuous improvement, and employee involvement.
North American Utility Sparks Up its Complaint Handling SystemCognizant
Electric utility's new complaint handling system reduces resolution times, increases staff productivity, boosts customer satisfaction and improves regulatory compliance.
EYADEMA SIMPLISSE IYANOS(presenter)
This slides can help the students already in MBA and other managers who had little knowledge in ITVR and other people who want to expand their knowledge in value realization of technologies as competitive weapon today to the dot com marketplace.
The document discusses key aspects of customer relationship management (CRM), enterprise resource planning (ERP), and supply chain management (SCM) systems. It provides definitions and examples of each, including business processes supported, customer/business value, and potential challenges. Case studies illustrate how companies have implemented CRM, ERP and SCM systems, and both realized benefits and faced challenges, such as change management and technical issues. Trends including analytical, collaborative and portal-based systems are also discussed.
The document summarizes different phases of the customer journey and software solutions that support each phase. It discusses sales and marketing solutions that help attract prospects, purchase and onboarding solutions that facilitate new customer setup, and post-onboarding solutions like customer support and success platforms that address ongoing customer needs. It also outlines key trends shaping the customer support and success market like a shift to proactive and predictive approaches, the rise of digital and multichannel interactions, cloud migration, and COVID accelerating technology adoption.
Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface.
Companies that have set up ‘Global Business Services’
have significantly boosted their support functions
performance, optimizing the cost-quality trade off through
efficiency improvements and a clear shift towards a
strong and compelling value proposition to the business.
With this major transformation, Next Generation Shared
Services are well positioned to be considered full-fledged
partners of business operations, and not just providers of
services.
LIBOR and Conduct Risk: When and How Should You Mitigate?accenture
Learn why conduct risk is particularly relevant to the transition from LIBOR, and identify when and how to mitigate conduct risk. Visit our LIBOR Transition site: https://accntu.re/2yD2cZa
Digital Game-Changers for the Communication Service Provider IndustryCognizant
By monetizing data, refining their processes, boosting their technological maturity and proactively responding to subscribers' ever-changing needs and preferences, CSPs can improve their competitive standing vs. non-traditional competitors.
How Retail Leaders Address Challenging Times: Strategies to succeedIBMAsean
The document discusses strategies for retailers to succeed in challenging economic times. It outlines three key areas for retailers to focus on: delivering a smarter shopping experience, developing smarter merchandising and supply chains, and building smarter operations. Specific examples are provided of retailers that are innovating in these areas by becoming more instrumented, interconnected and intelligent.
Tips for Improving Google Shopping Campaign results Elizabeth Clark
Presenter slides from the first Shopping Guru's group meeting at Deloitte in Manchester. Attended by retailers , digital agencies and ad tech companies. Presentations covered the Google Myths to be wary of, rapid growth retailer case study, the agency role in managing feeds, and Manchester's opportunity to play a key role in setting shopping best practice.
Bank of the future: Digital Transformation StrategyNawaf Albadia
A guide to planning and executing Digital Transformation Strategy to build your Digital Bank of the Future. A framework to implement digital experience, digital business and digital innovation
Shared Services: How Digital Can Accelerate the Leap to Value-Added Different...Cognizant
Shared services centers must embrace social, mobile, analytics, cloud and intelligent process automation techniques to navigate three critical shifts that can turbocharge innovation and reinforce market differentiation.
Focus Point Technology (FPT) has created a consortium of technology management vendors to address the fragmented nature of enterprise technology management. The consortium brings together vendors with expertise in areas like telecom expense management, cloud management, and IT asset management. FPT's goals are to provide clients flexibility in choosing best-of-breed solutions, consolidate billing through their One Pay system, and give clients visibility into their technology footprint through the FPT360 platform. By aggregating vendors with proven records but potentially overlooked by clients, FPT aims to fill gaps in enterprise technology management capabilities.
Core Transformation: How Pekin Insurance Modernized Its Systems on AWS - FSI2...Amazon Web Services
Pekin Insurance has undertaken a strategic core transformation program to increase revenue and accelerate product rollout. This program requires modernizing Pekin's core systems, including policy, claims, and billing, by leveraging Guidewire Software and other insurance applications. To meet this requirement and become more agile, Pekin worked with Deloitte to devise a cloud-first strategy of shifting to a hybrid cloud model with AWS and adopting DevOps methodologies. In this session, AWS, Pekin, and Deloitte outline the benefits of running core Insurance systems like Guidewire on AWS. They also explore ways CIOs can transform organizations by converging emerging born-in-the-cloud technologies with business-centric DevOps operating models.
How Insurers Bring Focus to Digital Initiatives through a Maturity Looking GlassCognizant
When planning a digital initiative, it’s critical to understand where your company stands today and how it can get to where it needs to go. A new framework lets insurers assess their digital maturity, identify how best to move ahead, and gain insight into the practices of industry digital leaders to guide their own efforts.
This document provides a sales strategy for IPenable, which designs communications solutions for electric utilities and device vendors. It outlines IPenable's target customers, key decision makers, sales processes, and initial sales successes and failures. The strategy involves prospecting utilities and vendors through conferences, associations, and meetings with CTOs, project managers, and engineers. The sales cycle can take 6 months to 5 years as utility projects require significant planning. Initial successes came from informational calls to understand customer needs, while delays occurred without a clear customer strategy or impatience with long sales cycles in the utility sector.
The document discusses IT consulting and managing IT projects. It describes different types of IT consulting including systems development, outsourcing, and management consulting. It also outlines the typical project lifecycle with phases for planning, design, development, testing, and operations. Finally, it emphasizes the importance of requirements gathering and having a well-defined methodology for managing IT projects.
Telecommunications service providers in the US can leverage advanced analytics to improve customer retention and average revenue per user, and offer more relevant products and services.
Rahul Chande, Specialist Leader at Deloitte Consulting LLP, shares keys to master data management and effectiveness in the federal government sector at the 2015 Informatica Government Summit.
Hindustan Unilever Limited (HUL) is India's largest fast-moving consumer goods company with a presence in over 20 product categories. It has over 65,000 employees and touches the lives of two out of three Indians. HUL implemented the Total Productive Maintenance (TPM) program at several of its factories which resulted in returns that were 8 to 12 times the initial investment over three years by reducing waste and improving efficiency. The TPM approach included elements like 5S methodology, autonomous maintenance by operators, continuous improvement activities, and training programs. HUL's customization of the TPM program to suit its specific needs may result in deviations from some JIPM norms but has helped improve productivity,
Quality circles involve small groups of employees who do similar work meeting regularly to identify and solve problems arising during their work. The objectives are to effectively develop human resources, improve quality of work life, and utilize creative abilities. There are steps to developing quality circles including communicating importance, composing circles, and initial problem solving. Total quality management focuses on continuous improvement, customer needs, and group problem solving to encourage employee empowerment. It requires cultural change and long-term commitment from management to be effective. Key components include customer orientation, continuous improvement, and employee involvement.
The document discusses factors that Vespa buyers consider when purchasing a scooter, including environmental concerns, difficult commutes, benefits like safety and cost savings, and risks to identity and lifestyle. It also notes that some potential buyers rent a Vespa first before committing to purchase.
[1] A DHL foi fundada em 1969 nos EUA e expandiu-se internacionalmente, tornando-se líder global em logística e transporte expresso. [2] Atua em 4 áreas de negócio: expresso, logística global, cadeia de suprimentos e correio. [3] Aplica boas práticas como visibilidade da cadeia de suprimentos, cross-docking, picking assistido por visão e parcerias colaborativas para melhorar a eficiência e satisfação dos clientes.
Total quality management (TQM) is a holistic approach that views continuous improvement across all parts of an organization as a process rather than a short-term goal. It aims to radically transform an organization through progressive changes in attitudes, practices, structures and systems. TQM involves commitment from top executives and the understanding that transforming an organization requires fundamental changes in basic beliefs and practices across the entire organization. It focuses on customer satisfaction through meeting changing customer needs in a cost-effective manner.
O documento resume o caso da cadeia de suprimentos da McDonald's em três frases:
A McDonald's tem uma cadeia de suprimentos global eficiente que fornece produtos frescos a milhões de clientes diariamente através de relacionamentos colaborativos com fornecedores. Ela usa um sistema eletrônico de compras para coordenar pedidos e entregas de forma rápida e sem atritos. Sua gestão avançada de estoques minimiza desperdícios ao antecipar demandas com base em dados históricos.
Total Quality Management (TQM) aims to meet customer needs through continuous quality improvement involving the entire organization. While TQM was effective for linear systems, modern organizations exhibit nonlinear complexity. To better address this, TQM could integrate principles from chaos theory and view organizations as complex adaptive systems. This would involve statistical tools to analyze variation, methods to promote systemic thinking and dialogue, and experimenting with different quality approaches to advance the field.
Lean management aims to eliminate waste from manufacturing processes. It developed from Japanese manufacturers responding to economic slowdowns and rising costs. Key lean techniques include just-in-time (JIT) production, which reduces inventory levels, improves cash flow and requires less space. Kanban is a signal system that regulates material flow based on demand. A case study shows how Jaguar implemented lean practices in its Castle Bromwich factory, including visual management boards, line stoppages to fix problems, and JIT to match supply and demand. This reduced waste and helped Jaguar develop cars with fewer resources and less time and waste.
This document summarizes a case study of Zara, a clothing brand owned by Inditex. Zara is able to develop a product and get it to stores in just 2 weeks, much faster than competitors' 6 month average. Key factors in Zara's success include short lead times allowing more offerings for customers, small production batches enabling high stock rotation, and having both brand ownership and production control. Zara's vertically integrated supply chain features designers inspired by customer needs, nearby factories in Portugal and Spain for quick response, and efficient global distribution centered in Spain.
This document discusses the implementation of total quality management (TQM) in manufacturing industries, using Toyota as a reference example. It defines TQM as ensuring quality in all activities and processes through continuous improvement and employee commitment. The key aspects of Toyota's approach discussed are applying the Deming cycle of plan-do-check-act, emphasizing customer satisfaction, empowering employees in quality control, implementing tools like SMED (single minute exchange of die) to reduce setup times, and following the four principles of the Toyota Production System for continuous process improvement.
This document provides an introduction to a presentation on Total Quality Management (TQM) given by Salman Mehmood. It includes information about the instructor, such as their educational background and experience. It also outlines how the presentation will cover topics like quality, standards, TQM principles and frameworks, early quality gurus, and the four P's and three C's of TQM. The presentation will utilize communication tools like Facebook and all assignments will be emailed to the instructor's address provided.
This document discusses Total Quality Management (TQM) practices at Tata Steel. It outlines Tata Steel's TQM philosophy of customer focus, continuous improvement, and employee empowerment. The objectives of TQM at Tata Steel are to achieve total customer satisfaction through quality as the top priority. Challenges faced include market pressures and overcapacity. Tata Steel implemented initiatives like the Business Excellence Model to drive changes. This reduced costs and improved productivity, quality, and financial performance. Recommendations include increasing R&D spending, optimizing production processes, and tapping into rural markets.
This case study examines how the lean ideas behind the Toyota Production System can be applied to software project management. It is a detailed investigation of the performance of a 9 person software development team employed by BBC Worldwide based in London.
Lean Management Methods in Product Development – A Case Study António J. Baptista
Lean Management Methods in Product Development – A Case Study
Advances in Sustainable and Competitive Manufacturing Systems
Lecture Notes in Mechanical Engineering 2013, pp 1385-1399.
23rd International Conference on Flexible Automation & Intelligent Manufacturing (FAIM 2013)
http://link.springer.com/chapter/10.1007%2F978-3-319-00557-7_112
Daniel Soares 1, João Bastos 2,3, Diana Gavazzo 1, João Paulo Pereira 1 and A.J. Baptista 1
1 INEGI – Instituto de Engenharia Mecânica e Gestão Industrial Faculdade de Engenharia da Universidade do Porto Porto, Portugal
2 INESC TEC Faculdade de Engenharia da Universidade do Porto Porto, Portugal
3 ISEP Instituto Superior de Engenharia do Instituto Politécnico do Porto Porto, Portugal
ABSTRACT
The current reality of intense competition has forced many companies to increase their performance and competitive advantages by pursuing innovation and improving and streamlining internal methods of designing products and processes. With shortening of product life cycle, in order for companies to survive, the need for a continuous stream of multiple innovations over time has arisen. However, the resources consumed by companies, whilst developing a product or process, are increasingly high, even in integrated approaches, and often the finished product or process arrives too late to provide the company with an edge over its competitors. Due to the large impact Lean philosophy has had in recent decades, within the manufacturing area, through the increase of efficiency and generation of continuous improvement, more companies have progressively applied Lean methods in their units of product and process development. This paper seeks to present a reference model for Lean implementation in the areas of product and process development in order to support companies in their path to streamline and make their innovative processes more efficient. The proposed reference model includes a concrete case study example that helps to explain the main concepts behind the proposed approach.
The document discusses the implementation of Lean practices at a Siemens plant in Kalwa. Initially, the plant underwent changes to its assembly lines, workstations, cell layout, and processes to incorporate Lean principles like Takt time, JIT delivery, and team communication. This led to problems with employees resisting changes and lack of coordination. To address this, the plant provided training, improved communication, and reviewed incentive systems. It also strengthened vendor and material management. These changes reduced waste and inventories while improving productivity, quality, and individual responsibility. Ongoing initiatives focus on sustaining these gains through standardization, continuous improvement processes, and building a problem-solving culture.
O documento descreve o modelo de negócios da Dell, incluindo sua estratégia de venda direta ao consumidor, produção sob demanda e cadeia de suprimentos. A Dell se concentra no cliente final, produz apenas o que foi encomendado, e mantém estoques baixos através de fornecedores próximos. Isso permite preços competitivos e entrega rápida das configurações personalizadas desejadas pelos clientes.
Total Quality Management (TQM) of Toyota. It is the continuous process of reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience and ensuring that employees are up-to-speed with their training.
Tata Steel has implemented various TQM practices over five phases from 1988 to present. This included establishing ISO standards, quality circles, Six Sigma, and cross-functional management. Tata Steel measures success through improved EBITDA, revenue, quality defects, supply chain performance, and new product development. Implementing a total integrated TQM framework along with policies, daily management, employee involvement, and cross-functional management has helped Tata Steel achieve world-class status.
The document discusses several key concepts and principles of lean management including:
- Virginia Mason Medical Center redesigned their chemotherapy process using lean concepts which resulted in savings of $6 million, freeing up 13,000 square feet of space, and reducing costs and staff walking distances.
- Xerox and Honeywell adopted lean and six sigma across their organizations which led to estimated savings and future gains in the millions for Xerox from their lean six sigma program.
- Valley Baptist Hospital used lean, six sigma and change management to reduce their patient discharge time from an average of 185 minutes to 48 minutes.
Total Quality Management at Toyota
Toyota implements a Total Quality Management approach focused on continuous improvement. The Deming cycle provides the core concept of TQM at Toyota, with benchmarks to standardize processes and programs to achieve targets through monitoring performance. Toyota emphasizes customer satisfaction, defect prevention, and the involvement of management and suppliers. Through principles such as respecting partners, visual controls, and becoming a learning organization, Toyota strives to meet customer expectations with world-class products and services through total employee commitment and continuous improvement.
Candidate Overview - Introduction to Investanceskuratko
Investance is a global management consulting firm focused on risk management, operations, finance, and technology strategy for financial services organizations. It has over 300 employees, 7 offices across 10 countries, and aims to grow to over 600 employees and $100 million in revenues by 2015. Investance provides strategy and advisory consulting, business change services, industry research, and bespoke technology solutions to over 70 clients, including 40% of the top 50 financial institutions. It is looking for experienced consultants from financial services or consulting backgrounds to join its growing team.
Version 1 is Ireland's leading IT consulting and outsourced managed services company, established in 1996. It has 330 IT professionals across offices in Dublin, Cork, and Belfast serving clients in all industry sectors. The document provides details on Version 1's mission, sectors served, partnerships, areas of expertise including Microsoft and Oracle, technology partners, hiring process, benefits offered to employees, and contact information.
Team Consulting provides business and technical consultants globally to assist major organizations with projects. They work with clients in various industries on strategy, change management, operations, and IT implementation. Team Consulting has experience delivering flexible resourcing solutions to help clients meet skill demands and reduce costs and timelines. Their expertise includes program management, ERP, change management, and compliance across industries.
Team Consulting provides business and technical consultants globally to assist major organizations with projects. They work with clients in various industries on strategies, transformations, and operations. Team Consulting has experience delivering flexible resourcing solutions to save clients time, reduce costs, and improve resource placement. Their expertise covers areas like strategy, change management, IT, and program/project management.
Brief introduction of Morgan Clark & Company, who we are, what we do. Interested to meet us? Call +31 20 737 05 37 or e-mail info@morganclark.com. You can also visit our website: morganclark.com
The document provides an overview of IT professional services offered by AT&T Consulting Solutions. It describes AT&T Consulting Solutions' mission to deliver world-class infrastructure consulting services and their focus on strategic clients with large, complex IT needs. It outlines eight strategic service areas including advanced infrastructure, cloud and data center, security, IT service management, contact center, unified communications, IT transformation, and project management. For each service area, it lists relevant offerings and provides brief descriptions.
JSoft Solutions provides integrated IT solutions including consulting, infrastructure management, and BPO/outsourcing services. It is part of the $10 billion JSW Group based in Bangalore, India. JSoft offers ERP implementations and support for Oracle and SAP solutions, as well as custom application development, business intelligence, and manufacturing execution systems. It aims to deliver cost reductions, process improvements, and enablement of business growth through synergistic technology and business solutions.
Sovereign Business Integration Group provides a range of IT services and solutions to commercial, government, and professional clients. Their approach focuses on partnership, risk management, and customer satisfaction. They deliver flexible and timely solutions to meet business needs. Sovereign's core services include consultancy, technical services, management consultancy, systems design, and infrastructure development. They aim to be a single partner that can address all of a client's IT needs from strategy to support.
Trilations Company is a management consulting firm founded in 2001 with over 50 consultants and annual turnover of over 7.2 million euros. They help clients in industries like healthcare, utilities, public services and banking with growth, optimization, market and customer strategies, organization and process analysis. Services include strategic planning, performance management, process improvement, change management and project management. Clients value Trilations' expertise, integrity, pragmatism, flexibility and involvement in projects.
Opus Global Group -Portfolio Cost Reduction Projecttsilvestri
Opus Global Group is a management consulting firm that specializes in IT strategy, management consulting, and business performance management. They helped a major private equity firm design and implement a new portfolio cost reduction strategy. This included developing an end-to-end logistics expense analysis program, implementing carrier performance monitoring, executing an adjustment and claims management plan, and integrating data analytics solutions. This resulted in a total cost reduction of 55% of logistics expenditures. Opus Global Group also designed a new IT system for web-based financial reporting to support high-level decision making.
The document provides an overview of IMC, an international management consultancy firm. IMC was founded in Switzerland in 2004 and has since expanded globally. It offers services across five key business lines: mergers and acquisitions, management consultancy, interim management, human capital management, and executive search. IMC prides itself on its flexible organization, high ethical standards, and ability to leverage the expertise of its partners worldwide to deliver measurable results and value to clients in a variety of industries and sectors.
TENEDO offers a SaaS solution called Performance Provisioning that streamlines the provisioning processes for allocating resources and services to employees from hiring to departure, with the goal of improving security, reducing costs, and fostering collaboration across departments. Performance Provisioning models an organization's internal services like IT, HR, finance as a "Business Mall Center" to simplify managing the lifecycle of employees and contractors. The solution aims to replace outdated systems with an easy to deploy web application for systematically provisioning all types of resources.
The document discusses a sustainability reporting solution developed by Centre Consulting using Oracle Hyperion Financial Management to help organizations standardize and streamline sustainability reporting processes by collecting, validating, and consolidating sustainability data in a single system, replacing spreadsheets, and improving data quality, transparency, and the focus on analysis. It provides an overview of the capabilities and features of the sustainability reporting application and demonstrates aspects of its administration, data entry, reporting, and compliance with the Global Reporting Initiative framework.
In Genius Solutions Inc. (IGS Inc.) is an international consulting firm that provides services to transform contact centers through consulting, technology solutions, and outsourcing. They take a collaborative approach to help clients improve the customer experience and optimize contact center operations. Their services include consulting, telephony software, business process outsourcing, and project implementation. IGS aims to increase customer retention, reduce costs, and optimize contact center infrastructure for clients in various industries including financial services, travel, and insurance.
Euro Consulting EMEA is an IT consulting firm that focuses on asset and service management solutions using Maximo. They have offices in the UK, Netherlands, and Malta and over 15,000 specialists worldwide. Euro Consulting provides consulting, implementation, and support services around Maximo, with expertise in industries like telecom, transportation, and utilities. Their approach involves strategic assessments, vendor selection, implementation, and post-implementation support.
SVP Advisors is an international management consulting firm for the Telecommunications, Media and Technology (TMT) sector, with expertise in regulation, economic modelling, business strategy and corporate finance.
Established by seasoned professionals in 2006, we have earned over time a solid reputation within the TMT sector thanks to our quantitative and practical approach to problem solving.
Our work combines various disciplines such as economics, econometrics, finance, accounting, marketing and engineering. Our international client base includes telecom operators, media and internet companies, telecom regulators, international organisations and financial institutions.
Aitent is a technology consulting and services company that provides solutions such as HRIS, fundraising management, and inventory systems. It offers capabilities in technology consulting, system integration, and application outsourcing. Aitent's approach involves proven methodologies for custom development and application management. It aims to help clients improve business value and performance from their IT investments.
InCeBE Solutions is an international consulting firm that provides workforce development and business excellence services. They help companies implement customized strategic and transformational business process management models. Their services include training programs, business consulting, organizational certifications, and knowledge transfer partnerships. Their goal is to enable organizations to improve processes and structures in order to increase efficiency and throughput with minimal investments.
Opus Global Group - Operations Due Diligence Projecttsilvestri
Opus Global Group is a management consulting firm that specializes in IT strategy, management consulting, and business performance management. They helped a major manufacturer and distributor improve productivity in operations, labor efficiency, procurement, and IT systems [by performing] a global operations due diligence assessment. Key findings addressed barriers like ineffective communication and IT issues. The assessment also identified insufficient management planning as a major barrier and provided recommendations to address it. The client was pleased with the insights gained from Opus Global Group's assessment.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
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How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...Aleksey Savkin
The Strategy Implementation System offers a structured approach to translating stakeholder needs into actionable strategies using high-level and low-level scorecards. It involves stakeholder analysis, strategy decomposition, adoption of strategic frameworks like Balanced Scorecard or OKR, and alignment of goals, initiatives, and KPIs.
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IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
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Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
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Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
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