A presentation given at DST's AWD ADVANCE user conference in March 2013

1. BPM Maturity and
Centers of Excellence
AWD ADVANCE 2013
Sandy Kemsley l www.column2.com l @skemsley

2. Agenda
l BPM maturity
l What’s in a BPM COE
l Building a BPM COE
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3. BPM Maturity
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4. Object Management Group’s
Business Process Maturity Model
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Source: OMG BPMM specification

5. Process Maturity Models
l From a variety of sources:
l Industry standard bodies
l Analyst firms
l Vendors
l Academic institutions
l Selection tool:
l http://smart-selector.amyvanlooy.eu/
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6. OMG BPMM Objectives & Benefits
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Source: OMG BPMM specification

7. How A COE Helps BP Maturity
Process Maturity Level Contribution of a COE
1: Initial / process-aware Communication of process maturity
goals and activities
2: Managed / coordinated Roles identified, e.g., process owner
3: Standardized / cross- Core of process governance efforts
boundary
4: Predictable / goal-driven Support for process improvement and
automation technologies
5: Innovating / optimized Mentoring on process improvement
methodologies
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8. BPM Maturity Chasm
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9. What’s In A BPM CoE
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10. Types Of BPM COE
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11. Expected Benefits
l Synergies between BPM projects
l Knowledge transfer
l Enterprise process vision
l Faster deployments at lower cost
l Repeatable methods
l Reusable code and components
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12. COE Components
• Best practices • Knowledge
• Training • Mentoring
• Code • Training
Repository Skills
Community Governance
• Problem- • Vision
solving • Methodologies
• End-to-end • Monitor use
processes
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13. Building A BPM CoE
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14. Creating A CoE: Framework
l Executive sponsorship and involvement
l Interaction and overlap with enterprise
architecture governance team
l Links to enterprise transformation initiatives
l Reporting lines to business and technology
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15. Creating A CoE: Methodology
l Establish methodology independent of
BPM technology
l Terms, definitions and standards
l Process improvement methodologies
l Best practices
l Architecture and SOA alignment
l Focus on cross-boundary (end-to-end)
business processes and metrics
l Build to change
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16. Creating A CoE: Team
l Co-locate team for maximum synergy
l Define cross-functional roles
l Business and technical
l Practical and visionary
l Internal and xternal
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17. Creating A CoE: Repository
l Document/knowledge repository
l Best practices
l Methodologies
l Product information
l Training and reference materials
l BPMS artifact repository
l Process models
l Reusable code components
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18. From Project To Program
1st BPM project
Resources
Resources
CoE: Plan Core team Expand team
Resources
Resources
2nd BPM project
Time
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19. Summary
l COE can help increase BPM maturity level
l COE components
l People
l Technology
l Methodologies
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20. Slides at www.slideshare.net/skemsley
Sandy Kemsley
Kemsley Design Ltd.
email: sandy@kemsleydesign.com
blog: www.column2.com
twitter: @skemsley
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