Trilations Company is a management consulting firm founded in 2001 with over 50 consultants and annual turnover of over 7.2 million euros. They help clients in industries like healthcare, utilities, public services and banking with growth, optimization, market and customer strategies, organization and process analysis. Services include strategic planning, performance management, process improvement, change management and project management. Clients value Trilations' expertise, integrity, pragmatism, flexibility and involvement in projects.
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Established by seasoned professionals in 2006, we have earned over time a solid reputation within the TMT sector thanks to our quantitative and practical approach to problem solving.
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2. WHO WE ARE
Facts & Figures:
Founded in 2001
> 50 experienced consultants
> 7,2 mio EUR consolidated turnover
Client portfolio of Market Leaders in:
Health Care
Utilities & Waste
Public services
Banking & Insurance
2
3. WHAT WE DO
We help our customers in facing the challenges of
Growth and Optimisation
3
4. OUR SERVICE LINES
Market & Customer
Strategies
Project & Change
Management
Organisation &
Architecture
Process & Business
Analysis
4
5. OUR SERVICES: MARKET AND CUSTOMER STRATEGIES
“We improve market & customer strategies by providing no-nonsense
recommendations, based on solid analysis. Next to our analysis work, we
offer assistance to co-implement the recommendations and to deliver the
benefits.”
Commercial investment strategies
Customer loyalty
Company image & reputation
Go-to-market strategies
5
6. OUR SERVICES: ORGANISATION & ARCHITECTURE
“We develop and shape the organisation of tomorrow, its
capabilities, performance & control structures and supporting architectures.
The aim is to realise the strategy and prepare for the future.”
Strategic roadmap
Impact analysis
Performance management
In the picture: QLIKVIEW
Budget & forecasting excercices, dashboards (KPI’s), ...
Methodology (balanced scorecard, ...) & implementation
6
7. OUR SERVICES: PROCESS & BUSINESS ANALYSIS
“We help our clients to analyse and understand the real issues. We analyse
and re-design operations and procedures to make them more customer-
oriented, cost-effective, measurable.”
Expertise: Business & Functional analysis
Process analysis & improvement (BPM, Lean)
Services: Consulting services:
Analysis methodology & governance framework
Modeling tools
Training & coaching:
Analysis methodology, techniques & tools
Project services:
Temporary missions in analysis & optimisation
7
8. OUR SERVICES: PROJECT & CHANGE MANAGEMENT
“We manage and facilitate change within companies. We take care of
defining the project and guarantee the follow-up on it. But most
important, we mobilise teams around the project that are required to
realise the benefits and project results.”
Program & Project management (Prince2, PMI)
PMO Support
Change management
8
9. OUR PROJECTS
Business Architecture for a publishing
Customer Loyalty programs on EMEA
company
level for a pharmaceutical company
Performance management projects in
Product relaunch project for a
the waste sector
consumer electronics company
Optimising the organisation of the
Proof of concept for a major
strategic marketing department in a
innovation in the utilities sector
pharmaceutical company
BPM in the utilities sector in areas Program management for the
such as Sales and Marketing, Customer development of an HR application in
Service, Finance etc. public transport
Business & process analysis for claims IT & Business Project management in
automation for a Belgian insurer sectors such as
Business analysis training & coaching Utilities, Pharma, Telecom, Financial
program for a union services,…
9
10. WHY OUR CUSTOMERS WORK WITH US
level &
quality of
expertise
integrity & pragmatism
profesionnal & use of
attitude methods
involvement
flexibility &
dedication
proximity
10
11. OUR CHARACTERISTICS
analyse.
We provide solid analysis & valuable recommendations.
realise
We implement for sustainable benefits.
We truly enjoy the process
11
12. CONTACT DETAILS …
Health care: nathalie.vandervoort@trilations.com
Utilities & Waste: frank.sels@trilations.com
Financial & Public services: hendrik.verplancke@trilations.com
Prins Boudewijnlaan 30
BE-2550 Kontich (Antwerp)
T +32 3 877 64 00
12
Editor's Notes
To make the right decisions, facts are always a good place to start. Our consultants have the know-how and the tools to produce a clear analysis of your present and future context. Improvement can only grow from a full understanding of where we are today and a clear view of tomorrow’s opportunitiesRecommendations alone do not create change or mobilise teams. Results can only come from a true joining of forces between our professionals and yours. With project management at the core of our skill set, we at Trilations commit ourselves fully to tangible benefits for your business. We are with you all the way, from solid analysis to no-nonsense recommendations to hands-on implementation.
We have defined 4 focus domains:Strategic Marketing & Sales:We design strategies for successful launches of products and services and develop no-nonsense recommendations to improve the effectiveness of Marketing & Sales teams and their investments. Organisation & Architecture:We develop and shape the organisation of tomorrow, its capabilities, performance & control structures and supporting architectures. The aim is to realise the strategy and prepare for the future. Business Process Management:We analyse and re-design current operations and procedures to make them more measurable, customer oriented, cost-effective or simply stated: we optimise processes and organisations to address existing or future business challenges. Project Management:We manage and facilitate change within companies. We take care of defining the project and guarantee the follow-up on it. But most important, we mobilise teams around the project that are required to realise the benefits and project results.
De dimensies zijn de aandachtsgebeden die in elke fase aan bod zullen komen. Afhankelijk van het type van project zal de nadruk meer uitgesproken op de éne of de andere dimensie liggen.Wat betreft dimensies wordt rekening gehouden met :StrategyPeopleProcessTechnologyWat “Strategie” betreft wordt gekeken hoe de processen passen in de globale strategische keuzes van de organisatie, in casu van ITG. Daarbij wordt met name gelet op het dagelijks beheer van de processen, op de continue verbetering, op monitoren en meten en op het feit of de processen voldoende middelen en budgetten ter beschikking hebben om optimaal uitgevoerd te worden.Aangezien elke verandering aan elk proces uitgevoerd zal moeten worden door medewerkers, is het belangrijk om enerzijds de rollen en verantwoordelijkheden en de daarbij horende skills te identificeren van de betrokken medewerkers en anderzijds hen nauw te betrekken bij de verandering zelf (buy in, commitment) , dit is de “People” dimensie. In de “Proces” dimensie wordt rekening gehouden met alle activiteiten, end-to-end, over organisatiegrenzen heen, telkens vanuit een klantenstandpunt. Een goede proces architectuur moet toelaten om snel duidelijk te maken hoe een organisatie werkt en wat daarbij de kritische elementen zijn. De processen zullen daarbij een hoofdrol spelen, zowel naar het opzetten van de organisatie (people) als naar de inrichting van systemen (technology). Tenslotte zijn de meeste moderne processen nauwelijks denkbaar zonder “Technology”. De impact van het proces op de systemen (en de beperkingen van het systeem versus het te definiëren proces) worden mee in kaart gebracht. Binnen deze dimensie wordt ook bijzonder aandacht besteed aan de data die beheerd en/of uitgewisseld worden binnen deze processen.
De dimensies zijn de aandachtsgebeden die in elke fase aan bod zullen komen. Afhankelijk van het type van project zal de nadruk meer uitgesproken op de éne of de andere dimensie liggen.Wat betreft dimensies wordt rekening gehouden met :StrategyPeopleProcessTechnologyWat “Strategie” betreft wordt gekeken hoe de processen passen in de globale strategische keuzes van de organisatie, in casu van ITG. Daarbij wordt met name gelet op het dagelijks beheer van de processen, op de continue verbetering, op monitoren en meten en op het feit of de processen voldoende middelen en budgetten ter beschikking hebben om optimaal uitgevoerd te worden.Aangezien elke verandering aan elk proces uitgevoerd zal moeten worden door medewerkers, is het belangrijk om enerzijds de rollen en verantwoordelijkheden en de daarbij horende skills te identificeren van de betrokken medewerkers en anderzijds hen nauw te betrekken bij de verandering zelf (buy in, commitment) , dit is de “People” dimensie. In de “Proces” dimensie wordt rekening gehouden met alle activiteiten, end-to-end, over organisatiegrenzen heen, telkens vanuit een klantenstandpunt. Een goede proces architectuur moet toelaten om snel duidelijk te maken hoe een organisatie werkt en wat darbij de kritische elementen zijn. De processen zullen daarbij een hoofdrol spelen, zowel naar het opzetten van de organisatie (people) als naar de inrichting van systemen (technology). Tenslotte zijn de meeste moderne processen nauwelijks denkbaar zonder “Technology”. De impact van het proces op de systemen (en de beperkingen van het systeem versus het te definiëren proces) worden mee in kaart gebracht. Binnen deze dimensie wordt ook bijzonder aandacht besteed aan de data die beheerd en/of uitgewisseld worden binnen deze processen.
De dimensies zijn de aandachtsgebeden die in elke fase aan bod zullen komen. Afhankelijk van het type van project zal de nadruk meer uitgesproken op de éne of de andere dimensie liggen.Wat betreft dimensies wordt rekening gehouden met :StrategyPeopleProcessTechnologyWat “Strategie” betreft wordt gekeken hoe de processen passen in de globale strategische keuzes van de organisatie. Daarbij wordt met name gelet op het dagelijks beheer van de processen, op de continue verbetering, op monitoren en meten en op het feit of de processen voldoende middelen en budgetten ter beschikking hebben om optimaal uitgevoerd te worden.Aangezien elke verandering aan elk proces uitgevoerd zal moeten worden door medewerkers, is het belangrijk om enerzijds de rollen en verantwoordelijkheden en de daarbij horende skills te identificeren van de betrokken medewerkers en anderzijds hen nauw te betrekken bij de verandering zelf (buy in, commitment) , dit is de “People” dimensie. In de “Proces” dimensie wordt rekening gehouden met alle activiteiten, end-to-end, over organisatiegrenzen heen, telkens vanuit een klantenstandpunt. Een goede proces architectuur moet toelaten om snel duidelijk te maken hoe een organisatie werkt en wat darbij de kritische elementen zijn. De processen zullen daarbij een hoofdrol spelen, zowel naar het opzetten van de organisatie (people) als naar de inrichting van systemen (technology). Tenslotte zijn de meeste moderne processen nauwelijks denkbaar zonder “Technology”. De impact van het proces op de systemen (en de beperkingen van het systeem versus het te definiëren proces) worden mee in kaart gebracht. Binnen deze dimensie wordt ook bijzonder aandacht besteed aan de data die beheerd en/of uitgewisseld worden binnen deze processen.
We respect deadlinesWe are action & implemenation drivenProximityService mindedAnalyticResponsiveNo nonsense
Our taglineTo make the right decisions, facts are always a good place to start. Our consultants have the know-how and the tools to produce a clear analysis of your present and future context. Improvement can only grow from a full understanding of where we are today and a clear view of tomorrow’s opportunitiesRecommendations alone do not create change or mobilise teams. Results can only come from a true joining of forces between our professionals and yours. With project management at the core of our skill set, we at Trilations commit ourselves fully to tangible benefits for your business. We are with you all the way, from solid analysis to no-nonsense recommendations to hands-on implementation.Workshops to present the results and to develop (departmental) ambitions and action plansImpact and progress measurement, incl. loyalty dashboardsIdentifying and sharing of best practices & training setup