The webinar discusses eLearning in healthcare, focusing on its potential for improving efficiency and care delivery versus being an electronic distraction. It explores common challenges like high compliance training needs, shrinking training windows, and varied learner audiences. Key lessons are outlined around governance, content focus, integration into practice, and change management. Success is framed as quick, aligned access to just-in-time learning on personal devices that supports values and social aspects of learning.

1. eLearning in
Health
New Efficiency? Better Care? Or Electronic Distraction?
Presented by
Marc Niemes (PulseLearning)
Michael Browning (Mayfield Education)
Webinar
June 2014

2. 223 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Format & Focus…….
• Webinar Structure
• Who We Are / Who You Are
• Market Insight & Challenges
• Seven Common Mistakes
• Engage or Enrage
• Build or Buy
• A Way Forward?

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Who Are We?
• Marc Niemes, APAC Director
• Founded In Ireland, 15 years,
Australia focussed in Health
Learning Capability
• Founding president of
eLearning industry association
• Winner Bersin, Deloitte Tech
Fast 50, CLO, LearnX
• Platform and tool agnostic
• People, learning, technology
• Michael Browning, Deputy
CEO & Director of Learning
• Mayfield, over 45 years in
Health Education
• Diverse curriculum matched
to Health, Learning and
organisations

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Who Are You? POLL

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Market Insights…
• 10% of GDP+ (USA is
18%, UK is 9.8%)
• $120 billion or
~$5,500 per person
• 40% goes to hospitals
• Cardio, oral and
mental health top 3
spends

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Market Insights…
• 15% of total Australian
workforce in health
• ~70% of hospitals’
recurrent spend is staff
• Health workforce due to
shrink, HWA 80,000 nursing
shortage by 2025
• Starting its digital revolution

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Health Learning Insights
• 80% of the eLearning market is
“Compliance Focused”
• Systems & Reporting (primary driver) to
support care
• Training time windows shrinking, demands
increasing
• Learning audiences(s): Organisation
(Admin & Facility Staff), Nursing,
Specialists, Allied Health, Volunteers,
Patients, Family, and their Associations,

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Story of Two
Health
Administration
Care Provision
& Capability

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Health
Administration

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• Engagement
• Relevant
• Care
• Capability
• Compliant
• Competence
Care Provision &
Competence

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My Top Seven Lessons
1. Governance
2. You will never have all the answers
3. SoftLaunch (Science vs Art)
4. One problem per project
5. Focus
6. Year 1: 80% systems/LMS (where is
content?), Year 2: 95% content
7. Have fun, can’t bore people to be
engaged

13. 1323 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
More Lessons…
• eLearning is seen as “set and forget” single
solution
• All learners are the same and have the same
level of digital literacy
• eLearning products are a one-stop shop, learning
is blended and includes eLearning
• Digital learning cannot replicate what is occurring
in the practicalities of the real world of work
• Everyone who works in the health care sector will
adapt quickly to eLearning
• eLearning is isolated from others and reality

14. 1423 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
More Lessons…
• The environment is not conducive to exclusive
learning events
• The timing has to ensure the core business can
proceed
• Traditional learning tools have been seen to
distract rather than complement business needs

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• Planning then implementation
• Assessment of target groups
• Assessment of current learning -
what currently exists
• Integration of learning approaches,
modalities and materials
• Planned change accommodating
anticipated consequences
To Be Successful…

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Simple Success Framework
Format
Device
ContentContext

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What Does Success Look Like?

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Success in Care Sector
From This
To This...

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Quick Information Access

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Aligned to Values & Learners

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Who: Build or Buy
• To build
– Is an internal SME the best person to build
learning content?
• To buy
– Too general?
– License fees
• Both: buy foundational and build upon this
• What should a course cost? POLL

30. 3023 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
A representation of all users to be
involved to ensure:
• Saturation of staff
• HR capture
• Learning & Development capture
• Quality Systems capture
Who: Should Be Involved

31. 3123 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
• To shape learning of their future
• Ensure representation in the
planning, design and delivery of
learning solutions
• To be ambassadors for work-
integrated learning
• To consolidate bodies of knowledge
which encompass the theoretical,
practical and contemporary
Health Clinicians Are Needed
More Than Ever

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• Is integrated to CPD and mandatory
training requirements
• Is integrated with personal electronic
devices
• Can access real-time resources
• Hosts synchronous and asynchronous
learning
• Is personalised and supportive
• Supports social aspects of learning
Health Clinicians Are Needed
More Than Ever

33. 3323 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
What Tools?
• Those that can easily host blended learning
• Work on needed devices
– Video
– Flash? Or not
• Those that can integrate with organisational staff
learning management systems
• Those that have reporting mechanisms as
evidence of participation - analytics
• Those that can articulate with best practice
guidelines and support internal/external policy
• Accommodate extranet login

34. 3423 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Next Steps….
• Send link to presentation slides and
audio
• Select a project to start or analysis
existing content/needs?
• Arrange for one of the current
attendees to present their own
solutions to the group in a few weeks
time

35. QUESTIONS AND MORE QUESTIONS
Marc Niemes
Phone: +61 3 9018 5667
Mobile: +61 411 467 111
Twitter: @niemesm
LinkedIn: http://au.linkedin.com/in/niemesm
Email: marc.niemes@pulselearning.com
marc.niemes@elearning.org.au
Michael Browning
Phone: +61 3 98119021
Mobile: +61 488 278 988
Email: mbrowning@mayfield.edu.au
Web: www.mayfield.edu.au