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E Invoicing Report on
                How Ready is this Market?
                                                       Sponsored by



                                                                          July 2009

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What is your main ERP for F&A?

                                 SAP      JD Edwards         Agresso       Other



                                   6%
                        5%
                                                   6%



                                                                         83%




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How many 3rd Party invoices do you process
in Europe?

      8

      7

      6

      5

      4

      3

      2

      1

      0
          Less than 200,000       200,000 - 499,999         500,000 - 999,999         Over 1 Million




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What % of invoices are paper today
(scanned/keyed/OCR'd)?
                                                                          47% of respondents are
                                                                          still processing 90% or
                                                                            more txns as paper
    8


    7


    6


    5


    4


    3


    2


    1


    0
        100%                  90% - 99%                    80% - 89%               70% - 79%




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What % of invoices are currently EDI (one to
one)?

      8

      7

      6

      5

      4

      3

      2

      1

      0
          Less than 5%         6% - 10%             11% - 20%            21% - 30%     Over 30%




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             this document or any portion thereof without prior written consent from
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What % of invoices currently arrive via a
network or a hub?                56% of respondents
                                                                                    are not processing via
                                                                                            a hub



                                   20% - 39%
                                     13%


            10% - 19%
              19%

                                                                                        0%
                                                                                       56%

                1% - 9%
                  12%




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What % of invoices are other (ERS, P Card
etc)?

      10

       9

       8

       7

       6

       5

       4

       3

       2

       1

       0
              0%              1% - 5%           6% - 10%           11% - 15%         Over 15%




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           this document or any portion thereof without prior written consent from
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What is the cost per manual PO invoice?

      4.5

       4

      3.5

       3

      2.5

       2

      1.5

       1

      0.5

       0
            €1 or less      €1.01 - €3.00       €3.01 - €5.00 €5.01 - £10.00 €10.01 - 20.00




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What is the cost per electronic PO invoice?


    4.5

     4

    3.5

     3

    2.5

     2

    1.5

     1

    0.5

     0
          €0.5 - €1.00          €1.01 - €3.00             €3.01 - €5.00            €5.01 - £10.00




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What number of suppliers send you 80% of
your volume per annum?


                                4001 - 6000
                                   13%
                                                                           200 - 500
                                                                             40%
         1001 - 4000
            27%




                                             500 - 1000
                                                20%




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What is that number as a % of your total
supplier database?              50% of respondents
                                                                                         receive 80% of
                                                                                     invoices from 10% or
                                                                                        less of suppliers

                                                             1% - 5%
                     16% - 20%                                 19%
                       31%




                                                                               6% - 10%
                                                                                 31%
                      11% - 15%
                        19%




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How many countries do 80% of your invoices
come from?             65% of respondents
                                                                     receive 80% of
     10                                                            invoices from 1 – 4
      9
                                                                        countries
      8

      7

      6

      5

      4

      3

      2

      1

      0
              1                     2 to 4                   5 to 7                 8 to 12




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Which countries do 80% of invoices come
from?

      Finland
      Austria
      Canada
        India
     Slovakia
      Norway
    Denmark
  Netherlands
      Poland
North America
     Sweden
     Belgium
       Spain
  Switzerland
      France
        Italy
    Germany
          UK

                0      2             4              6             8             10            12   14

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When do you look to be live with your e
invoicing project?

                   Been live for over a year
                   Went live in the last 12 months
                   Looking to go live in the next 12 months
                   Looking to go live between July 2010 and December 2011
                   Unsure




                                28%                                 28%


          11%
                                                                                   22%
                                  11%




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What are the 2 main drivers for e invoicing?

                           Increase productivity


                        Improve cash managent


                                        Take EPDs


               Better contol of data/information


                                     Optimise SAP


 Drive out touchpoints and process inefficiencies


       Improved quality of process/reduce time


                                    Cost reduction


                                                       0         2          4          6         8   10   12   14



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What are the 2 main reasons you have
waited to implement?
                               Industry not ready


                      Busy acquiring companies


                Process required improving first


                        Costs to make it happen


                                System upgrades


                                Market not ready


   Legal and VAT requirements has caused delay


               No resource/other projects on go


                                                       0          1         2          3     4   5   6




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How would you describe the relationship
     between Finance and Procurement?
     •     Working very separate
     •     Supplier Management fully owns & drives the fully integrated PTP process, finance
           supports on the AP side
     •     From my experience there is a good level of understanding between the two in our
           organisation
     •     Close alliance for an E-invoicing projects seen as vital
     •     Finance to take lead - control communication and SP Supplier enrolment but is vital
           that backing for E-invoicing as main or mandatory form of invoice receipt is provided
           and floated down to all levels of procurement org.
     •     Main communication through Workflow
     •     Work closely together
     •     Close but developing - Procurement (in its current form) is a new team
     •     Good, thanks to a P2P process owner selected by both departments
     •     The two units are part of different divisions. Consequently there is an intense
           exchange, however, finance topics are usually regarded with lower priority.
     •     OK but Finance is the main beneficiary in such project not really Sourcing
     •     Not really structured
     •     Has been a problem but will improve once e Proc starts will be seamless
     •     Better than it has been but there is still room for improvement
     •     Now working much better

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thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
What % of today's costs (per invoice) do you
believe will be saved as a result of e
                                45% of respondents
invoicing?                       believe e invoicing
                                                                                       will cut their invoice
       6                                                                               costs by over 60%

       5



       4



       3



       2



       1



       0
           Over 80%          60% - 79%            40% - 59%             20% - 39%         Under 20%




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Conclusions
•   The requirement for e-invoicing is clearly recognised to reduce costs, streamline the
    P2P process, increase supplier/buyer collaboration and improve ROI on current data
    systems. However, nearly half of respondents are still processing 90% or more
    transactions as paper. The opportunity for savings is still large in most organisations.
    E-invoicing has been proven to reduce processing costs by up to 80 per cent
    compared to hard-copy invoices

•   50% of respondents receive 80% of invoices from 10% or less of their supplier base
    – this presents the perfect opportunity to adopt e-invoicing. By focusing on the
    conversion of these volume suppliers, savings can be made quickly and relationships
    with key suppliers strengthened

•   Most organisations indicated that 80% of their invoices were received from multiple
    countries. The need for vendors to have strong network presence across Europe, and
    globally, is key to supplier adoption

•   The number of respondents planning an e-invoicing project is in line with current
    market predictions. The Market growth rate in Europe is estimated to be 35% in
    2009*                                       * Bruno Koch, Billentis, EIPP European Market Overview 2009

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About Basware – the Report Sponsor

•   Basware is the global leader in purchase-to-pay solutions with more than 1,500
    customers and 850,000 users in over 50 countries around the world. With Basware,
    organisations can reduce the cost of buying and paying for goods and services
    and gain visibility and control of their entire spending process by automating manual
    processes, from sourcing, contract management, purchasing and supplier
    collaboration to invoice automation.
•   Basware solutions and services enable substantial cost reductions across businesses
    and deliver value by providing compliance and control, as well as fast return on
    investment.
•   Basware Business Transactions is a monitored service that ensures that electronic
    invoices are delivered to multiple suppliers and customers through one connection
    quickly and safely. Through inter-operator agreements customers of Basware are
    able to reach tens of thousands of business partners globally with one connection.
    This extensive inter-operator network is growing constantly.
•   Basware Business Transactions transferred over 9 million invoices in 2008.

•   For more information visit: www.basware.com

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e-Invoicing Report How Ready Is This Market Sponsored By Basware July 2009

  • 1. E Invoicing Report on How Ready is this Market? Sponsored by July 2009 © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 2. What is your main ERP for F&A? SAP JD Edwards Agresso Other 6% 5% 6% 83% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 3. How many 3rd Party invoices do you process in Europe? 8 7 6 5 4 3 2 1 0 Less than 200,000 200,000 - 499,999 500,000 - 999,999 Over 1 Million © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 4. What % of invoices are paper today (scanned/keyed/OCR'd)? 47% of respondents are still processing 90% or more txns as paper 8 7 6 5 4 3 2 1 0 100% 90% - 99% 80% - 89% 70% - 79% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 5. What % of invoices are currently EDI (one to one)? 8 7 6 5 4 3 2 1 0 Less than 5% 6% - 10% 11% - 20% 21% - 30% Over 30% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 6. What % of invoices currently arrive via a network or a hub? 56% of respondents are not processing via a hub 20% - 39% 13% 10% - 19% 19% 0% 56% 1% - 9% 12% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 7. What % of invoices are other (ERS, P Card etc)? 10 9 8 7 6 5 4 3 2 1 0 0% 1% - 5% 6% - 10% 11% - 15% Over 15% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 8. What is the cost per manual PO invoice? 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 €1 or less €1.01 - €3.00 €3.01 - €5.00 €5.01 - £10.00 €10.01 - 20.00 © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 9. What is the cost per electronic PO invoice? 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 €0.5 - €1.00 €1.01 - €3.00 €3.01 - €5.00 €5.01 - £10.00 © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 10. What number of suppliers send you 80% of your volume per annum? 4001 - 6000 13% 200 - 500 40% 1001 - 4000 27% 500 - 1000 20% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 11. What is that number as a % of your total supplier database? 50% of respondents receive 80% of invoices from 10% or less of suppliers 1% - 5% 16% - 20% 19% 31% 6% - 10% 31% 11% - 15% 19% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 12. How many countries do 80% of your invoices come from? 65% of respondents receive 80% of 10 invoices from 1 – 4 9 countries 8 7 6 5 4 3 2 1 0 1 2 to 4 5 to 7 8 to 12 © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 13. Which countries do 80% of invoices come from? Finland Austria Canada India Slovakia Norway Denmark Netherlands Poland North America Sweden Belgium Spain Switzerland France Italy Germany UK 0 2 4 6 8 10 12 14 © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 14. When do you look to be live with your e invoicing project? Been live for over a year Went live in the last 12 months Looking to go live in the next 12 months Looking to go live between July 2010 and December 2011 Unsure 28% 28% 11% 22% 11% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 15. What are the 2 main drivers for e invoicing? Increase productivity Improve cash managent Take EPDs Better contol of data/information Optimise SAP Drive out touchpoints and process inefficiencies Improved quality of process/reduce time Cost reduction 0 2 4 6 8 10 12 14 © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 16. What are the 2 main reasons you have waited to implement? Industry not ready Busy acquiring companies Process required improving first Costs to make it happen System upgrades Market not ready Legal and VAT requirements has caused delay No resource/other projects on go 0 1 2 3 4 5 6 © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 17. How would you describe the relationship between Finance and Procurement? • Working very separate • Supplier Management fully owns & drives the fully integrated PTP process, finance supports on the AP side • From my experience there is a good level of understanding between the two in our organisation • Close alliance for an E-invoicing projects seen as vital • Finance to take lead - control communication and SP Supplier enrolment but is vital that backing for E-invoicing as main or mandatory form of invoice receipt is provided and floated down to all levels of procurement org. • Main communication through Workflow • Work closely together • Close but developing - Procurement (in its current form) is a new team • Good, thanks to a P2P process owner selected by both departments • The two units are part of different divisions. Consequently there is an intense exchange, however, finance topics are usually regarded with lower priority. • OK but Finance is the main beneficiary in such project not really Sourcing • Not really structured • Has been a problem but will improve once e Proc starts will be seamless • Better than it has been but there is still room for improvement • Now working much better © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 18. What % of today's costs (per invoice) do you believe will be saved as a result of e 45% of respondents invoicing? believe e invoicing will cut their invoice 6 costs by over 60% 5 4 3 2 1 0 Over 80% 60% - 79% 40% - 59% 20% - 39% Under 20% © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 19. Conclusions • The requirement for e-invoicing is clearly recognised to reduce costs, streamline the P2P process, increase supplier/buyer collaboration and improve ROI on current data systems. However, nearly half of respondents are still processing 90% or more transactions as paper. The opportunity for savings is still large in most organisations. E-invoicing has been proven to reduce processing costs by up to 80 per cent compared to hard-copy invoices • 50% of respondents receive 80% of invoices from 10% or less of their supplier base – this presents the perfect opportunity to adopt e-invoicing. By focusing on the conversion of these volume suppliers, savings can be made quickly and relationships with key suppliers strengthened • Most organisations indicated that 80% of their invoices were received from multiple countries. The need for vendors to have strong network presence across Europe, and globally, is key to supplier adoption • The number of respondents planning an e-invoicing project is in line with current market predictions. The Market growth rate in Europe is estimated to be 35% in 2009* * Bruno Koch, Billentis, EIPP European Market Overview 2009 © 2009 sharedserviceslink.com Ltd. All rights reserved. Reproduction of this document or any portion thereof without prior written consent from sharedserviceslink.com or the sources referred is forbidden.
  • 20. About Basware – the Report Sponsor • Basware is the global leader in purchase-to-pay solutions with more than 1,500 customers and 850,000 users in over 50 countries around the world. With Basware, organisations can reduce the cost of buying and paying for goods and services and gain visibility and control of their entire spending process by automating manual processes, from sourcing, contract management, purchasing and supplier collaboration to invoice automation. • Basware solutions and services enable substantial cost reductions across businesses and deliver value by providing compliance and control, as well as fast return on investment. • Basware Business Transactions is a monitored service that ensures that electronic invoices are delivered to multiple suppliers and customers through one connection quickly and safely. Through inter-operator agreements customers of Basware are able to reach tens of thousands of business partners globally with one connection. This extensive inter-operator network is growing constantly. • Basware Business Transactions transferred over 9 million invoices in 2008. • For more information visit: www.basware.com