This document discusses people results, which examines employee satisfaction and performance levels. It identifies two categories of measures for people results: perception measures, which assess people's opinions through surveys, focus groups, and more, and performance measures, which are used internally to monitor and improve people's performance. Perception measures are important because they provide insight into employee motivation and satisfaction, which are crucial for organizational success. The document also outlines different tools for understanding people's perceptions, such as rating scales, surveys, focus groups, and structured appraisals.

1. 7a. Perceptions7.People ResultsIB Student Raluca-Maria Angelescu

2. Outline1.What`s behind the topic?2. Perception measures3. Approches4. Linkages5. ConclusionIB Student Raluca-Maria Angelescu

3. People ResultsOne of the 9 criteria of the Business Excellence Model“Result” criteria“Enabler” criteria cover what an organisation should do“Result” criteria cover what the organisation achievesIB Student Raluca-Maria Angelescu

4. People results-Definition7. People Results-Definition This criterion examines the levels of performance the business is achieving in terms of employee satisfaction, and performance.7a. Perception Measures7b. Performance Indicators.Excellent organisations comprehensively measure and achieve outstanding results with respect to their people.IB Student Raluca-Maria Angelescu

5. Categories of measuresWithin the EFQM Excellence Model, two categories of measures are identified: Perception Measures: People’s perception of the organisation.Performance Measures: the internal ones used by the organisation to monitor, understand, predict and improve the performance of the organisation’speople and to predict their perceptions. IB Student Raluca-Maria Angelescu

6. Perception MeasuresPerception is basically the opinion of an individual or group. Perception is generally obtained from surveys, focus groups, vendor ratings, compliments, complaints etc. Perception measures for people results may include job security, empowerment, opportunity to learn, recognition, work environment etc.IB Student Raluca-Maria Angelescu

7. People perceptions2 main factors:MOTIVATIONSATISFACTIONAlthough inter-relateddifferent consequencesIB Student Raluca-Maria Angelescu

8. Importanceessential to successinspiration, creativity, vision and motivationnecessary skills and competencieslabour major/ the most important resource that an organisation hasno job satisfaction (motivation, enthusiasm, commitment) no productivityIB Student Raluca-Maria Angelescu

9. How do we know what people think?Many sources:Rating scales

10. Surveys

11. Focus groups

12. Interviews

13. Structured appraisalsIB Student Raluca-Maria Angelescu

14. Rating scalesMost commonly usedRefer to:Rate of pay

15. Responsibilities

16. Variety of tasks

17. Oppotunities

18. Co-workersIB Student Raluca-Maria Angelescu