The document discusses 360 degree feedback systems. It describes 360 degree feedback as the systematic collection and feedback of performance data on an individual or group from various stakeholders in their performance, such as themselves, bosses, peers, customers, etc. It outlines the key components of 360 degree feedback including questionnaires/interviews, assessment, uses, types of information produced, advantages, and disadvantages. It provides an example of automaker Maruti Udyog adopting a 360 degree feedback system for its senior leadership with assistance from Ernst & Young.

1. 360 DEGREE FEEDBACK

2. SYSTEMATIC COLLECTION & FEEDBACK Questionnaires or Interviews PERFORMANCE PETER WARD DEFINES : THE SYSTEMATIC COLLECTION AND FEEDBACK OF PERFORMANCE DATA ON AN INDIVIDUAL OR A GROUP , DERIVED FROM A NUMBER OF THE STAKEHOLDERS IN THEIR PERFORMANCE. SELF PEERS CUSTOMERS TEAM MEMBERS BOSS STAFF INDIVIDUAL & GROUP STAKEHOLDERS

5. WHAT TYPE OF INFORMATION ARE PRODUCED? EXPECTED RESULTS UNEXPECTED RESULTS A C B D DEVELOPMENTAL AREAS DISCREPANCIES STRENGHTS HIDDEN STRENGHTS

6. PROCESS

8. COMPARISON

14. Presents EXAMPLE

17. WHY OPT FOR 360 DEGREE APPRAISAL?? SOMETIMES WE DON’T SEE OURSELVES AS CLEARLY AS OTHERS SEE US...

18. Questionnaire: Dimension - CUSTOMER ORIENTATION Q1 Creates a compelling customer focused vision to position the organization as the foremost choice of customers. Q2 Creates an environment that motivates and energizes his/her team to single-mindedly pursue customer satisfaction. Q3 Continuously updates self on the customers' business needs and organizational dynamics. Q4 Creates a culture of actively seeking, acting and ensuring closure on customer feedback. Q5 Overall .

19. THEIR CLIENTELE… TODAY THEIR 360 DEGREE CLIENTELE RANGES FROM SMALL & MID-SIZED COMPANIES TO LARGE MULTINATIONAL CORPORATIONS IN ALMOST ALL SECTORS… LS HAS WORKED WITH CLIENTS WHOSE BUSINESSES ARE AS DIVERSE AS DIVERSE AS SOFTWARE UNITS, BPOs, HARDWARE MANUFACTURES, BIOMEDICAL UNITS, CONSUMER CARE FIRMS, FMCG, ETC. MAJOR CLIENTS… WeP Peripherals Hexaware Technologies

22. CRUX

24. ……… ..?? THANK YOU!!!! PRESENTED BY: GUNJAN KANWAR