Effat Ansama is seeking a career opportunity to utilize her knowledge and skills. She has over 15 years of experience in customer service, training, recruiting, and collections roles at JPMorgan Chase Bank and other companies. Currently, she is pursuing an MBA degree at Ateneo Graduate School of Business while holding previous roles in training, recruiting, customer service, sales, and collections.

1. EFFAT A. ANSAMA
4566-D CattleyaSt. Sun ValleySubd.
Paranaque City
Contact number: 0926-6410280
Email address: effie_119@yahoo.com
Career Objective
My objective is to fully utilize my knowledge and skills for my career and personal advancement.
Work Experience
Training Specialist I – JPMorgan Chase Bank (October 2011 to September 2015)
 Monitor calls and provide feedback for English communication coaching
 Coach, develop, encourage,and motivate customer service specialists to communicate
using the required communication skills
 Conduct and facilitate communication skills training delivery for groups of customer
service specialists, with a focus on positive impact on customer service delivery and
customer satisfaction through communication skills improvement
 Track and report customer satisfaction measurement and suggest appropriate solutions to
create positive long-term results
 Work with the business to determine areas of opportunity and recommend interventions
to support them
Recruiting Coordinator – JPMorgan Chase Bank (August to September 2015)
 Audit new hire paperwork to ensure that the team is 100% compliant in the hiring
process
 Monitor referralbonus eligible candidates and referrers
 Work closely with candidates who accept offers to ensure clear understanding of pre-
employment process
 Print Employment Contract Letters and forms for relevant functions
 Partner with Onboarding Team to monitor pre-employment screening clearance and
disseminate first day schedule advisory to new hires
 Coordinate candidate travel and process candidate expenses
 Process corrections to candidate data and Maintain data in Taleo Recruiting Center
throughout staffing process
 Process transfers in Manager Connection
 Maintain a working knowledge of recruiting procedures and policies
 Generate reports as needed
 Delivery of specific recruitment projects as required
Customer Care Professional – JPMorgan Chase Bank (April 2007 to September 2011)
 Process and resolve customer inquiries through telephone on Mortgage and Home Equity
accounts (e.g. billing explanations and account maintenance)

2.  Achieve specific performance standards that team and individual metrics such as quality
and compliance, schedule adherence,and customer satisfaction
Customer Sales Associate – Etelecare Global Solutions (May 2005 to February 2007)
 Process customer inquiries and sell products and services through telephone
 Achieve specific performance standards that team and individual metrics such as
compliance and sales ratio
Collections Agent – STC Solutions Inc. (October 2004 to April 2005)
 Contact customers by telephone to collect on past due accounts
 Assess individual circumstances and determine reasons for non-payment
 Negotiate payment arrangements and offer suggestions on how to meet their obligations
Education
Ateneo Graduate School of Business, Makati City
Master of Business Administration
July 2012 to present
Ateneo de Manila University, Quezon City
Bachelor of Science Major in Biology
June 1999 to March 2003
Colegio San Agustin, Makati City
Secondary Education
June 1995 to March 1999
Skills
 Can work with minimum supervision
 Able to work under pressure
 Flexible and willing to stretch for business needs
 Good communication skills (English and Filipino)
 Computer literate (Microsoft Office Applications such as Word, Excel, and Power Point)
References
Available upon request