This document contains the resume of Jan Noah Ocampo Moncayo. It summarizes his work experience, education, skills and references. For work experience, it details his roles as a Personal Banker at Mashreq Bank from 2013 to present, a Sales Executive at Weida Philippines from 2012-2013, and a Customer Service Representative at StarTek from 2010-2011. It lists his education as a BSBA in Entrepreneurial Management from De La Salle University from 2006-2010. It also provides personal information, positive traits, special skills and character references.

1. Jan Noah Ocampo Moncayo
Unit 802 Cafa Building,
Khalifa Street, Abu Dhabi
United Arab Emirates
+971 050 441 9529/ +971 056 383 4130
jnmoncayo@gmail.com
OBJECTIVE
To join in an organization whereIcan be part of the solution;to be a catalystof changeby improving oneself
thru continuouslearning,growing and constantupgrading in orderto be able to becomeabreasttowards
the changing demandsof theindustry.
WORK EXPERIENCE
Mashreqbank is one of UAE’s leading financial institutions. Established in 1967 by the Al-Ghurair Group, it is
the largest private sector bank in the UAE. With more than 45 years of experience in the UAE banking and
financial services market, Mashreqbank is well established as a leading commercial and retail bank.
Period : March 2013– Present
Job Title : Personal Banker– Loansand CreditCards
Location : 2nd
Floor,Blue TowerBuilding,KhalifaStreet,AbuDhabi,UAE.
Job Description:
*Was able to find new leads that in turns generate fresh business in the bank month on month.
*Was able to sustain existing customers and make them refer more colleagues coming from excellent
customer service and being able to handle all their concerns at any given point of time.
*Was able to manage to increase customer portfolio month on month and making sure they are satisfied
customers of our bank for the last 3 years.
*Was able to achieved more than 140% of the YTD thru making sure that month on month performance is
being looked out positively.
*Was able to help not just myself but also the concerns of others by actively engaging and having the
passion to lead and guide the whole team towards surpassing the daily challenges of work especially the
new joiners during their early formative months at work.
*Was able to join and be part of Mashreq Millionaire Club for over achieving the target set.
* Was able to go around the market, studied the relevant factors that directly affects the business,

2. *Was able to able to handle pressure at any given time, thru collective support from the management and
team members by acting as one unit all the time and by treating each and everyone as family.
Weida Philippines, Inc. is a roto-moulding specialist, with core competencies which originated from the
manufacture & sale of polyethylene (PE)-based products for the water and wastewater utilities sector. Its
parent company, Weida (M) Berhad, is headquartered in Malaysia, where it holds an established track-record
of providing high quality products over the last 28 years, and is listed in the main board of the Kuala Lumpur
Stock Exchange (KLSE).
Period : August2012 - March 2013
Job Title : SalesExecutive
Location : 3/F BT&T Center,20 E RodriguezJr.Ave.(C-5) Brgy.Bagumbayan,LibisQuezonCity
Job Description:
*Was able to search for New Project Leads, both government and private entities.
*Was able to Develop and Maintain good Portfolio for both New and Existing Customers.
*Was able to able to handle pressure atanygiventime,able todeliverwhatisexpectedbythe management
*Was able to Find ways on how to develop Effective Marketing Strategies based on the current situation.
*Was able to work independently with any given task with minimal supervision from the managers.
Period : October2011 – July2012
Job Title : DIY Coordinator
Location : 3/F BT&T Center,20 E RodriguezJr.Ave.(C-5) Brgy.Bagumbayan,LibisQuezonCity
Job Description:
*Was able to conduct Monthly Inventory Reports, Physical Visits, Manager meetings towards all the
branches of the retail department.
*Was able to handle the concerns of all 21 Wilcon and Home Depot Branches (re: Stock Replenishments;
Delivery Schedules, Pull out requests and any other pertinent concerns that arise.
*Was able to manage 7 Promodiser Personnel’s who manned the different retail branches.
*Had been responsible for coordinating with the branch managers and DIY Supervisors for the monthly
promotions and product availabilities.

3. StarTek was founded in 1987 as StarPak, a small product packaging and fulfillment company. Due to its
success,they opened their first call center in Greeley and expanded their service offerings to include customer
interaction management. StarTek now has over 20 call centers in North America, offering business process
outsourcing (BPO) and other services such as customer care, technical and product support, and customer
loyalty solutions in dynamic industries such as wireless, landline, cable/satellite, technology, and retail. Just
last year, Startek has expanded by opening a call center in Costa Rica and a second call center in the
Philippines.
Period : September2010 – April 2011
Job Title : CustomerService Representative
Location : 69 JupiterStreet,Cyberzone Bldg.SenatorGil Puyat Avenue Makati CityPhilippines
Job Description:
*Was able do Inbound and Outbound Call Support to facilitate Customer request based on their concerns
and queries. Making ourselves available and within reach anytime.
*Was able to Maintaingood CustomerRelationshipbyprovidingWorldClassCustomerService and keeping
our Client Partners satisfied by being productive and minimizing all the costs.
*Being able to resolve and provide proper solution under the allowed Average Handling Time set by QA.
*Was able to work independently inside the team and was able to provide support to other colleagues as
well.
EDUCATION
2006 – 2010 BSBA Major in Entrepreneurial Management
De La Salle University – Dasmariñas
Dasmariñas,Cavite
1998 - 2002 LagunaCollegeof Businessand Arts
BurgosSt. Calamba City
1992 - 1998 LagunaCollegeof Businessand Arts
BurgosSt. Calamba City
PERSONAL INFORMATION
Age 30 yearsold
Religion Born Again Christian
Citizenship Filipino
Civil Status Single
Height 5’9’’
Weight 185 lbs.

4. POSITIVE TRAITS
Has positiveattitudetowardslearning new things;
Honestand Hardworking individualwho worksfromtheheart;
God Fearing individualwho valueslife and deeply imbued with Christian values;
Self - Driven towards work;
Keen on delivering whatis duly expected outof work;
Has theability to handlepressureat any given time.
Good Leadership Skills, and also a Good Team Player.
SPECIAL SKILLS
Good Communication Skills;
Good Rapportwithcustomersand peers.
Able to analyzeand do Basic Accounting Equations;
Knowledgeablein Basic OfficeApplication such as Word, Excel, PowerPoint;
Basic Photography
CHARACTER REFERENCES
Mr. Kiran Suvarna
Mortgage Advisor, MashreqBank
2nd
Floor,Blue Tower,Mashreq Bank,KhalifaStreet,AbuDhabi
055-553-4159
Mr. Atul Bajaj
AccountDirector
Worksite Marketing,MashreqBank
AbuDhabi and SharjahArea
055-636-6109
Mr. Alvin Bugay
OperationsEngineerSupervisor,Borouge 3PP
RuwaisIndustriesComplex
056-289-8124