Therapeutic communicatio

8,497 views

Published on

Published in: Business, Technology
2 Comments
19 Likes
Statistics
Notes
No Downloads
Views
Total views
8,497
On SlideShare
0
From Embeds
0
Number of Embeds
944
Actions
Shares
0
Downloads
758
Comments
2
Likes
19
Embeds 0
No embeds

No notes for slide

Therapeutic communicatio

  1. 1. THERAPEUTICCOMMUNICATIONMR. JAYESH PATIDARwww.drjayeshpatidar.blogspot.com
  2. 2. INTRODUCTION:- Communication refers to the reciprocalexchange of information, ideas, beliefs,attitudes between persons or amonggroup of persons. It is goal directedprocess In nursing it used in nursingprocess.www.drjayeshpatidar.blogspot.com
  3. 3. DEFINITION OF COMMUNICATION:-“ Communication is process by whichinformation is exchange betweenindividual through common system ofsign, symbol or behavior.”…Websterwww.drjayeshpatidar.blogspot.com
  4. 4. COMMUNICATION PROCESS;ReceiverDecoderSenderEncoderMessageFeedbackTwo-way processTYPES COMMUNICATION:-1. Verbal communication2. Non-verbal communicationwww.drjayeshpatidar.blogspot.com
  5. 5. DEFINITION OF THERAPEUTICCOMMUNICATION“In therapeutic communication the nursedirects the communications towards thepatient to identify his current healthproblem, plan, implement & evaluation theaction taken.”www.drjayeshpatidar.blogspot.com
  6. 6. GOAL OF THERAPEUTICCOMMUNICATION: Establish a therapeutic nurse-patientrelationship. Identify the most important patient‟s needs. Assess the patient‟s perception of theproblem. Facilitate the patient‟s expression ofemotions Implement interventions designed toaddress the patient‟s needswww.drjayeshpatidar.blogspot.com
  7. 7. PRINCIPLES OR CHARACTERISTICSOF THERAPEUTIC COMMUNICATION: The patient should be the primary focus ofinteraction. A professional attitude sets the tone of thetherapeutic relationship. Use self-disclosure cautiously & only when ithas a therapeutic purpose. Avoid social relationship with patients Maintain patient confidentiality.www.drjayeshpatidar.blogspot.com
  8. 8. Count… Assess the patient‟s intellectual competence todetermine the level of understanding Implement interventions from a theoreticbase. Maintain a non-judgmental attitude. Avoidmaking judgment about patient‟s behavior. Avoid giving advice Guide the patient to interpret his or herexperiences rationally.www.drjayeshpatidar.blogspot.com
  9. 9. THERAPEUTICCOMMUNICATIONTECHNIQUESwww.drjayeshpatidar.blogspot.com
  10. 10. THERAPEUTIC COMMUNICATIONTECHNIQUES1. Listening2. Broad opening3. Restating4. Clarification5. Reflection6. Humor7. Information8. Focusing9. Sharing perceptions10. Theme identification11. Silence12. Suggestingwww.drjayeshpatidar.blogspot.com
  11. 11. 1. listening: It is an active process of receivinginformation Response on the part of the nurse such asmaintaining eye-to-eye contact, nodding,gesturing & other form of receptive non-verbal communication convey to the patientthat he is being listened to & understood.www.drjayeshpatidar.blogspot.com
  12. 12. 2. Broad openings: Encouraging the patient to select topicsfor discussion. eg; “What are you thinking about?”www.drjayeshpatidar.blogspot.com
  13. 13. 3. Restating: Repeating the main thought expressed bythe patient. Eg; “You say that your mother left youwhen you were five years old.”www.drjayeshpatidar.blogspot.com
  14. 14. 4. Clarification: Attempting to put vague ideas or nuclearthoughts of the patient into words toenhance the nurse‟s understanding orasking the patient to explain what hemeans. Eg; “I am not sure that what you mean.could you tell me about that again?”www.drjayeshpatidar.blogspot.com
  15. 15. 5. Reflection: Directing back the patient‟s ideas,feelings, questions & content. Eg; “You are feelings tense & anxious & itis related to a conversation you had withyour husband last night.www.drjayeshpatidar.blogspot.com
  16. 16. 6. Humor: The discharge of energy throughcomic enjoyment of the imperfect. Eg; “That gives a whole new meaningto the word „nervous‟, said withshared kidding between the nurse &the patient.www.drjayeshpatidar.blogspot.com
  17. 17. 7. Information: The skill of information giving. Eg; “I think you need to knowmore about your medications.”www.drjayeshpatidar.blogspot.com
  18. 18. 8. Focusing: Questions or statements that help thepatient expand on a topic ofimportance. Eg; “I think that we should talk moreabout your relationship with yourfather.”www.drjayeshpatidar.blogspot.com
  19. 19. 9. Sharing perceptions: Asking the patient to verify thenurse‟s understanding of what thepatient is thinking or feeling. Eg; “You are smiling, but I sense thatyou are really very angry with me.”www.drjayeshpatidar.blogspot.com
  20. 20. 10.Theme identification: This involving identification of underlyingissues or problems experienced by thepatient that emerge repeatedly during thecourse of the nurse-patient relationship. Eg; “I noticed that you said you have beenhurt or rejected by man. Do you think thisis an underlying issue?”www.drjayeshpatidar.blogspot.com
  21. 21. 11.Silence: Lack of verbal communication for atherapeutic reason. Eg; sitting with a patient & non-verbally communicating interest &involvement.www.drjayeshpatidar.blogspot.com
  22. 22. 12.Suggesting: Presentation of alternative ideas for thepatient‟s consideration relative to problemsolving. Eg; “Have you thought about respondingto your boss in a different way when heraises that issue with you? You could askhim if a specific problem has occurred.”www.drjayeshpatidar.blogspot.com
  23. 23. NON-THERAPEUTIC TECHNIQUES Reassuring Rejecting Giving approval Advising Defending Requesting Belittling the feeling of the patient.These non-therapeutic techniquesshould be avoided.www.drjayeshpatidar.blogspot.com
  24. 24. Communication failures:- Failure to perceive the patient as humanbeing Failure to recognize the level of meaning incommunication Failure to listen Failure to interpret with knowledge Use of close ended question only Conflicting verbal) non verbal Giving false reassurance Changing subject if not comfortablewww.drjayeshpatidar.blogspot.com
  25. 25. Thank youwww.drjayeshpatidar.blogspot.com

×