1. Kwright4.kb@gmail.com Karen Wright-Bueche 443-415-1463
Objective: To provideexemplary customer servicewithin and throughout my career to all customers,employees, and management
personnel.
Experience:
07/2010 to Present Maryland Department of Transportation (MDOT), MVA Glen Burnie HQ - Glen Burnie, MD
Customer Agent II
• TARIS
• Create and mail reject letters to customers/request additional information
• Cross train in Payroll and inventory distribution within Data Management room
• Time Keeper for up to 60+ employees in MTrac
• Set up and configurescanner profiles:Configured scanner softwareto recognize documents and auto adjustaccordingto scanned image
• Participatein special projects and communicatedata or results back to supervisor:Wrote semi-annual newsletter for office“What’s the
Buzz newsletter”
• Created user friendly templates for unit: for easier printingand clearer information communication
• Examine titles,liens,and other documentation representing ownership for completeness and accuracy
• Cross train in DuplicateTitleand Lien Dept.
• Separate and login mail for other units within and outside of office
• Maintain chain of custody logfor Certified mail
• Inspectdocuments for validity and acceptability to determine if customers can proceed with transactions
• Assistinternal and external customers as needed
07/2010 to 07/2011 Maryland Department of Transportation (MDOT), MVA Glen Burnie HQ - Glen Burnie, MD
Customer Agent I
• DIWS (Document Imaging& Workflow Systems) Unit
• Scanning,Indexing& Verifying information through DIWS & IBM mainframe
• Prepare and log in Title Records (Daily branch titlerecords)
• Process Change of Name forms
1999-06/2010 CVS/Pharmacy Store # 3974, 3366,4018,6614 Baltimore, MD
AssistantManager- Multi store Key holder
• Maintained and Operated Store: Open and CloseStore as needed based on availablestaff
• Ran stores for vacant/on leave Managers:Would step in and maintain a store’s inventory and staff
• Train and assistemployees: Set up work packets and monitor progress through training
• Bank Deposits of $5k plus:Drive or walk deposits to bank followingprotocol procedures for safety and anti -theft purposes
• Assistor manage store reporting; includingcloseouts,openingprocedures,inventory review, balancestorecheckbook (IAR’s)
• Perform annual reviews
• Communicated and assisted with Loss Prevention measures and personnel
• Maintain Personnel files
• Keep trainingmodules for employees up to date
• Communication mediator between Pharmacy,Front Store, and Customers
• Superviseup to 20 people through rotating shifts
• Participatein monthly meeting via phone
• Orderingsupplies and merchandise:Check weekly salead’s for items to up-order, keep track of daily supplies for employee’s, edit and
process order log through Symbol device and send information before deadlineto keep store fully stocked
- Projects
• Semi Annual inventory organization (Plano-grams)
• Create marketing ideas and implement seasonal or weekly plans
• Member of New Store setup team
• Yearly inventory review
-equipment
• Symbol
• Telexon
• Zebra printing
Utilizeall equipment to run store in a smooth efficient manner

2. Kwright4.kb@gmail.com Karen Wright-Bueche 443-415-1463
2005-2010 Store # 3974
Shift Supervisor A- Key holder
• Superviselower level employee’s 3-6 individuals
• Set and Make schedules
• Process payroll
• Train shiftmanagers
• Process Vendor returns
• Review / Verify all employee check lists arecompleted properly
2002-2010
Photo Lab Supervisor
• Maintain equipment
• Supervise/ Train employees to use equipment
• Customer service
• Camera maintenance and repair
• Create Promotional items to highlightphoto lab
• Maintain and Enforce OSHA regulations - MSDS
• Ensure trainingmodules were up to date for all photo employees
• Order Photo lab supplies
• Participateor travel to scheduled photo meetings
• Trouble shoot over the phone with Kodak/Qualex for machine maintenance
Equipment
• Kodak Gretag Photo Chemical ProcessingMachine
• Kodak Digital Machine
• Kodak Digital Camera & Memory Cards
2001-2004
Shift Supervisor B- Key holder
• Superviseup to 3 cashiers
• Verify cashier tills:Countat beginningand ending of shiftto verify accuracy
• Key holder – Open and closestore
• Train cashiers
• Process Vendor drop-offs: loginto system usingSymbol to accountfor inventory vs inventory slip
• Set-up seasonal aisle
• Unload,sort, and put away Truck delivery
2000
Pharmacy Technician
• Greet Customers by name
• Maintain register and cash flowfrom sales
• Fill prescriptionsper doctors’orders for Pharmacistto check and verify
• Answer phones
• Use computer system to look up and describemedicine as needed
• Clean and Maintain professional workspace
1999 Store # 2160
Cashier
• Greet Customers and assistin findingproducts
• Maintain register and cash flowfrom assigned station
• Be knowledgeable of weekly sales
• Answer phone calls and transfer to appropriatepersonnel
• Unload,sort, put away weekly truck delivery
• Reconciled order to shipment
Education:
Eastern Technical High – Computer Information Technology

3. Kwright4.kb@gmail.com Karen Wright-Bueche 443-415-1463
Fall of 2000 to Present
Community College of BaltimoreCounty (CCBC) Rosedale, MD
Relevant Classes
• COBOL
• MicrosoftOfficeContinuingEducation classes
• Speech Communication
• Sociology
• Philosophy
• Criminal Justice
References are availableon request.