Clayton Montgomery has over 10 years of experience in retail providing excellent customer service and management assistance. He has a proven track record of meeting deadlines, building strong customer relationships, and increasing department revenue and customer satisfaction surveys. His qualifications include skills in Excel, inventory management, communication, and volunteer experience. He is proficient in Microsoft Office programs and has technology certifications. His experience includes various roles at Safeway such as Assistant Produce Manager, Cashier, Reset Crew, Stocker, and Courtesy Clerk. He also volunteered as a Belay instructor at Edgeworks Climbing Gym. Montgomery has an education in Psychology, English, and Mathematics from Pierce College and a high school diploma from Auburn Riverside

1. Clayton Montgomery
Professional Summary
Over 10-years’experience in retail providing superior customer service and management assistance meeting deadlinesand
building effective internal/external customer relations.
Customer Service Skills
Ø Exceptional customer service abilities including; active listening, validating and rapid following through with
concerns, building customer relationships, and providing consumer education through research
Ø Increased department revenue by 25% after being promoted to Assistant Produce Manager
Ø Increased positive customer-satisfaction survey submission rates by threefold since assuming this position
Qualifications
Ø Utilize Excel to submit Sales and Purchasing reports
Ø Inventory cataloging and creation of purchase orders
Ø Effective verbal and written internal communication skills with corporate and in-store management/merchandisers
Ø Safeway Health and Wellness volunteer
Technology/Office Skills
Ø Skilled in problem-solving strategies, managing and training others through positive reinforcement, and staying on
task independently
Competent in Microsoft Office Outlook, A+ Certification, Excel Core and Word Certification, and World Wide Web
Publishing/Computer Hardware course
Experience
Safeway 8/04-Present
Assistant Produce Manager: Organizing and detailing entire produce department and backroom storage/cooler areas, supervising
and training crew, order writing, maintaining department records, weekly collection of proper sales and event documents,
schematic analyzing and fulfillment, daily inventory management, prioritizing responsibilities, and greeting customers/promptly
attending to theirneeds.
Cashiering: Money handling, engaging with shoppers, swift and accurate scanning, proficient with store/government codes and
procedures, front end management duties including overseeing shift changes and scheduled relief for entire front end staff,
maintaining customer flow by reaching out to appropriate support as needed, proactively problem solving product/pricing issues
by authorizing cost adjustments or substitutions.
Reset Crew: Voluntarily traveled to other stores when needed, rearranged store layout, operated power equipment, shelf
installation, worked collaboratively as a team member.
Stocker: Filled and maintained entire store as a dependable cross-trained multiple department assistant.
Courtesy Clerk: Shopping cart retrieval, check stand assistance, waste management/store cleaning tasks, performed “sweep log”
duties which included; scanning aisles for debris and spills/misplaced merchandise, greeting and anticipating customer needs.
Edgeworks Climbing Gym 3/12-1/13
Belay Volunteer: Proactively coached on the safety and fundamentals of rock climbing, demonstrated proper form and technique,
monitored and implemented gym rules and guidelines.
Education
Pierce College –Puyallup, WA
Psychology, English, and Mathematics
Auburn Riverside High School –Auburn, WA
High School Diploma