This resume summarizes Evangeline Boyd's qualifications for a position offering career growth. She has over 15 years of experience in supply chain management, operations, and customer service roles. Her skills include SAP, order management, inventory allocation, issue resolution, and process documentation. Currently she is an Account Services Analyst at Ralph Lauren managing supply chain operations and customer relationships.

1. EVANGELINE BOYD
707-H Greenhaven Dr. Greensboro, NC 27406
(336) 638-6234 Home (914) 953-3956 Mobile
Email: evangelinebyd@gmail.com
OBJECTIVE: To join an organization offering challenging responsibilities and long term career growth.
QUALIFICATION HIGHLIGHTS
• Enthusiastic and results-oriented
• Strong communication and interpersonal skills
• Excellent organizational skills
• Resourceful in solving work-flow problems
SKILLS
SAP, AS400-PKMS, Movex, Microsoft Word, Excel, Power Point, Outlook, Ocean-Wide/Edi-Trade
customs software
PROFESSIONAL EXPERIENCE
8/14-Present Account Services Analyst, RALPH LAUREN / POLO, Greensboro, NC
• Perform operational duties within supply chain of Men’s department store division
(Macy’s, Dillard’s, Bon-ton, Lord & Taylor, Bloomingdale’s, Belk, etc.)
• Analysis and update PO’s for order fulfillment, allocate inventory, release pick lists to whrs
• Work directly with Account’s buying teams and Sales on all aspects of order management for
assigned territory (issues on late delivery, product shortages, quality issues, transportation delays)
• Validate Account’s seasonal buying plan (units & dollars by delivery) in order management sys.
• Reconcile all inbound EDI confirmations against seasonal bookings and financial plan for accts.
• Communicate account order changes or lost sales that could impact monthly/quarterly financial
goals for the division
• Create excel spreadsheets for reporting data to Sales & Buyers on order status and/or product
availability
• Enter contract bulk orders into SAP / Work with compliance team to resolve chargebacks
• Track deliveries through warehouse management system until invoiced
10/11-7/14 Allocator Analyst, LF USA / GLOBAL BRANDS GROUP, Greensboro, NC
• Performed operational duties within supply chain of KHQ (Kids Headquarters) division
• Enter purchase orders, samples and returns into SAP system
• Confirm and/or enter data on customers website before processing purchase order to warehouse
• Run daily reports to retrieve data for customer accounts, purchase orders, price discrepancies,
material/inventory availability, container/shipping status, etc.
• Manage customer accounts: Amazon, Burlington Coat Factory, Kohl’s, Macy’s, Dillard’s, JCP,
Sears & Kmart, Costco US & Canada, Sam’s Club Mexico & Puerto Rico, Citi Trends, Rainbow,
Sports Authority Retail & .Com, Dicks Sporting Goods Retail & .Com, TJ Maxx, TK-UK, etc.
• Process purchase orders to U.S. warehouses for delivery of product to customer
• Shipped name brand apparel: Rocawear, CK, UA, Coogie, Sean Paul, Hurley, Polo, Quiksilver
• Manually create commercial invoice for accounts shipping to Canada for customs clearance
• Create export documents, commercial invoice and book pick up on line for all UK accounts for
customs clearance
• Enter and submit work order instructions to whrs on specific accts. to meet customers compliance
• Answer and resolve charge-back issues with compliance team
• Manage daily shipping report to ensure warehouses are shipping orders in a timely manner
• Communicate daily issues to Sales, Buyer, Data entry, Import/Export, Compliance, Technical
support, Warehouses and/or Transportation
• Track containers and vessels coming in from overseas though Import Logistic, Inventory/Whse

2. • Continually write processes & procedures for accounts within KHQ division
4/07- 6/10 Import Specialist, CIBA CORPORATION, High Point, NC
• Facilitate the clearance of goods through U.S. Customs via either the use of Custom house
brokers or directly with U.S. Customs through ABI
• Manage the inbound cross border flow of goods from purchase order through final receipt at U.S.
delivery points
• Input specific data into Ciba SAP/ERP system and ABI package to capture the movement and
cost of movement on import shipments (via Air, Ocean, Truck and Rail)
• Ensure compliance with all rules and regulations surrounding the importation of goods into the
U.S. (U.S. Customs, FDA, EPA, DOT, etc.)
• Ensure accurate and timely payment of U.S. customs duties via CIBA’s ACH accounts or through
manual payment methods
• Provide TSCA & Harmonized Tariff number for all small sample shipments entering the U.S.
• Keep abreast on ongoing changes in the application of rules, regulations and trade agreements
• Assist in the management of the divisions duty drawback program
• File incoming Inbound shipments under Customs new ISF (Importer Security Filing) program
• Communicate with US replenishment & Customer service team, US business segments,
Warehousing, Transportation, Foreign affiliate supply points, US Customs, 3rd
party service
providers (carriers & brokers), 3rd
party product vendors, US regulatory agencies such as FDA,
EPA and USDA
11/03-3/07 Customer Service Rep. CIBA CORPORATION, Tarrytown, NY & High Point, NC
• Service Incoming calls for order fulfillment and order status inquires
• Resolve customer issues on pending orders, providing resolution in a timely manner
• Record and enter online order placement, faxed orders, internet orders and sample request
• Manage daily report on backorder products
• Communicated status of product availability to Product planners, Sales, Customers &
Warehouses
• Trained in all segments (Coating Effects, Plastic & Base Polymer Additives, Home & Personnel
Care and Textile & Fabric Division)
11/92-4/03 Training Manager/Quality Control Supervisor, UNION PEN CO, Greenwich, CT
• Responsible for managing six departments (Inbound & Outbound Sales, Customer Svc., Data
Entry, Credit, Proof Reading & Order Correspondence)
• Recruit, train and monitor all new employees
• Organize daily work flow in all departments
• Create reports for all departments on quality of individual performance
• Employee annual evaluations
• Monitor sales, customer service and correspondence departments
• Develop and implement new procedural changes
• Meet with vendors and business clients
• Meet with marketing department bi-weekly to exchange and relay information on improvement
for quality and sales
• Assist Accounting department with customer billing and employee payroll
• Assist Internal factory during busy season to maintain & expedite the order processing flow
• Service toll free 800 number for all incoming calls within the United States and Canada
EDUCATION
2/09-3/09 Basics CPIM of Supply Chain Management (Certified Production & Inventory Management)
4/99-6/99 Certified attendee in Fred Pryor Seminars
(How to Supervise, Servicing Irate Customers and Exploring Microsoft/Excel programs)
9/81-9/85 Port Chester High School Graduate

3. REFERENCES FURNISHED UPON REQUEST