1. Sr.Customer Service Representative in Import & Export
Annie John Britto Email: anniejbritto@rediffmail.com
Opp. Plot No. 276, St. Anthony’s Road, Mob: 09821564672
Chembur, Mumbai – 400071
A result-oriented professional with nearly 18 years of extensive experience in:
Strategic Planning Export / Imports Operations Client Servicing
Escalation Management Logistics Operations Purchase Operations
Vendor Management MIS Reporting & Documentation Team Management
Export-Import Documentation Space Utilization & Configuration Customs Affairs
Supply Chain Management Inventory Management Office Administration
• Acted as Single Point of Contact to customers for addressing their queries regarding order execution & dispatches
• Significant expertise in carrying out import & export operations in coordination with Customs Departments to obtain necessary
licenses / sanctions & ensure compliance with statutory obligations
• Handled global customers such as P&G, J&J and Unicharm independently.
• Received appreciation and endorsement by P&G for achieving 100% OTIF to the HBF Management Team.
• Played a vital role in handling independently global customers such as P&G, J&J and Unicharm.
• Bagged Best Customer Service Officer Award in the CS Team from HBF.
• Skilled in interfacing with cross-functional departments for ascertaining procurement plans of raw materials and supplier,
shipping company, freight forwarders, clearing agents & transporters for clearance of export / import shipments
• Proficient in developing request for purchase quotes; expert in reviewing procurement volumes by product class /
customization / type, thereby identifying areas for rate / frame contracts and finalizing the same
• Demonstrated excellence in vendor development, registration & re-evaluation; resourceful in forecasting raw material price,
overseeing timely RM availability in each unit and following up with accounts for payment
• Possess exceptional negotiation & relationship management skills with expertise in leading & imparting training to team member
Organizational Experience
Currently Working with Gemini Corporation NV. as Key Account Manager – Customer Service
Representative / Sales Coordinator Since Nov’2016
Responsibilities:
• Coordinating in Sales & Marketing
• Coordination with logistics and CFA for smooth supply functions.
• Coordination with sellers & buyers as well as with warehouse team for the smooth supply the material
• Coordinating with different department like account, documentation and logistics for pending claim.
• Preparing & analysing MIS reports of inward / outward logistics with a view to appraise top management and customers of the
routine
• Inventory management activities
• Guiding the team to perform best customer Service as well as coordinating with logistics for the smooth dispatches as per
schedules.
• Tracking sales orders.
Worked with Aquent Impex India Pvt.Ltd. as Sr. Executive – Customer Service & Sales Support Since
Jan’2016 to 31st
Oct’2016
Responsibilities:
• Customer Support
• Sales Services
• Preparing MIS report
• Supply Chain Management
• Transport Handling

2. • Key Account Management
Worked with H.B. Fuller India Adhesives Pvt. Ltd., Vashi, as Sr.Customer Service Representative in Import &
Export Since Mar’2013 to till 31st
Dec’2015
Responsibilities:
• Monitoring all orders and working on all urgent order executions
• Updating records and documents for all customers with 100% compliance as per HBF policy
• Overseeing & delivering all customer schedules and providing all statutory & other supporting documents within time
• Interfacing with customers to reschedule dispatches which are planned during annual leave calendar
• Looking after timely dispatches and tracking vehicles on delivery schedule
• Working with Production / Planning and Dispatch to ensure shipments are delivered to customers within OTIF
• Devising efficient Logistics Management System to ensure delivery of the goods / shipments as per committed timelines and
cost from across the globe
• Preparing MIS reports of inward / outward logistics with a view to appraise top management and customers of the routine
inventory management activities
• Managing all procedures, formalities, transportation (logistic) & documentation for clearance of goods
• Monitoring commercial documentation for export-import trade in compliance with statutory regulations.
• Managing export / import trade shipments independently by both air & sea mode of shipment till the shipments reaches its
destinations.
• Interfacing with cross functional departments for ascertaining procurement plans of raw materials.
• Budgeting and planning the funds for procurement and sourcing of materials ensuring optimum utilization of materials,
maximum cost savings & meeting anticipatory orders
• Coordinating with supplier, Shipping Company, Freight Forwarders, Clearing Agents & Transporters for clearance of export /
import shipments
Worked with Jayantilal J. Gandhi Chemicals Pvt. Ltd., Mumbai as Sr. Import–Export Executive since Nov’11
to Jan’13.
Responsibilities:
• Drove export-import operations and oversaw all procedures, formalities, transportation (logistic) & documentation for
clearance of goods
• Involved in commercial documentation for export-import trade in compliance with statutory regulations
• Looked after export / import trade shipments independently by air & sea mode of shipment till shipments reached its destinations
• Handling enquiries, Negotiation & preparation of Purchase Order, Follow-up with vendors for material delivery & updating
concerned persons; handling complaints
• Monitoring all orders and working on all urgent order executions
• Updating records and documents for all customers with 100% compliance as per HBF policy
• Overseeing & delivering all customer schedules and providing all statutory & other supporting documents within time
• Interfacing with customers to reschedule dispatches which are planned during annual leave calendar
Worked with CHT (India) Pvt. Ltd., Mumbai as Import Export Documentation Executive / Purchase Executive
Jun’97 to Oct’11.
Responsibilities:
• Managed all import documentation by coordinating with CHA & customs
• Developed pre-shipment & post shipment documents & price list for export and communicated with overseas buyers
• Monitored import & export shipments of 6 to 7 consignments in a week
• Took care of major products such as Textile Auxiliaries, Garments, Dyes, Textile Printing, Constructions Chemicals, Performance
Chemicals & Paper Chemicals
• Coordinated with major regions such as Europe, South America, Australia, France & China
• Handling Vendor Development & Vendor Registration, Vendor Re-evaluation, Raw material price forecasting, Co-ordination with
Concerned departments to ensure timely RM availability in each unit, following up with accounts for payment. Attending
Production Planning meetings, Monthly Reports, Handling transportation, Vendor Visit, Bill Clearance, etc.
• Identifying and developing potential vendors / suppliers across the globe for achieving cost effective purchases of materials;
achieving reduction in prices and timely delivery

3. • Assessing performance of the vendors based on various criterions such as percentage for rejections, quality improvement,
timely delivery, credit terms, etc.
• Independent correspondence, taking dictation, checking emails, replying emails, booking air/ railways tickets, Filing documents,
Maintaining calendar, attending phone calls, arranging meetings for the seminar
Maintaining leave records of the staff, all routing office work
Qualification
1996 BA from SIES College, Sion East (Mumbai University)
1994 HSC from SIES College, Sion East (Mumbai University)
1992 SSC from Adarasha Vidyalaya from Chembur (Pune Board)
IT Skills
• MS Office, Windows, Lotus Notes, Internet Explorer, Microsoft Outlook and Internet Applications.
• ERP 7.5 Version, Lotus Notes 8.5 Version and Tally – ERP – SAP
Personal Details
Name Annie John Britto
Date of Birth: 25th
December, 1974
Address: Opp. Plot No. 276, St. Anthony’s Road, Chembur, Mumbai – 400071
Marital Status Married
Children 2 Kids
Gender Female
E-Mail anniejbritto@rediffmail.com
Mobile 09821564672