This document summarizes an event about identity and access management driving e-commerce success. It includes an agenda with speakers on topics like the e-services maturity model, omni-channel experiences, and case studies. It also discusses trends like the importance of a unified customer experience across channels, the need for easy registration and authentication, and how identity and access management can provide benefits like improved customer experience, cost savings, and new business opportunities, as demonstrated in case studies of companies like Metsä Forest and Stockmann.