ONLINET provides digital signage and customer queue management solutions for banks and other organizations. Their solutions include displays, ticket kiosks, and software to track customer wait times, branch efficiency, and other metrics. The systems can generate reports and integrate with other systems to help organizations improve customer service and sales. ONLINET has over a decade of experience in the industry and clients across Europe, Africa, and the Middle East.

1. ONLINET Solutions for Customer Directing System Digital Signage © 2009 – ONLINET Ltd. Information in a touch

2. We change queues ! WE CHANGE QUEUES! From this … … to this!

3. About ONLINET Established in 2001 in Hungary Largest Customer Directing System supplier in the CEE IT development fields Customer Directing System (QMS) Information & Self Service Kiosks Digital Signage and Marketing tools Management supporting software Reseller partners in Europe, Africa and Middle-East Deloitte CEE Technology Fast50 and EMEA 500 awards ISO 9001 certified Our Partners: *Each logo is a registered trademark of it’s own company.

4. Customer portfolio Finance / Telecommunication / Transport / Industry Europe / North-Africa / Middle-East

5. Does Your Bank know… … what is the average waiting time of customers in your branches? … how long does it take to sell a service and how much back-office work it requires? … which branch is the most efficient in sales? … who is the best sales-force clerk in your full branch network , and who might need additional training? … how many clients were interested today about the marketing campaign started just yesterday? ONLINET system provides satisfactory answers to these questions and even more! … what is the overall and managed client number in a branch per day?

6. Information for profit generation Managers on every level have access to various on-line data and periodic statistical reports: about employees about customers about sales and workforce efficiency As a result can take immediate actions and are able to make strategic decisions in Sales/Marketing/Procurement/Controlling/HR

7. ONLINET Customer Directing System Cisco DMP 4400 connected LCD Central Display CDS Desk software in-b ranch network Counter Display Desk/Clerk/Cashier QMS Regional Server Cisco DMS DMM templates CDS software / local database Statistics and Real - time monitoring Dashboard system County-wide network

8. More than just a queue buster… VIP Customer Care with Client Identification Module Via Bank Card Via Customer code Unique approach and dedicated service possibilities Via Screen designer module Ticket designer module Special customer management Via Phone/SMS/Internet appointment management modules Front-end and CRM integration possibility

9. Visualization Information displayed on various ticket dispenser screens Information displayed on tickets Company/Branch Name & logo Ticket Number Selected service Arrival time/ People waiting for the same service Anticipated waiting time Company/Branch Name & logo List of services Choice of multiple languages Clerk selection/ VIP customer identification / Pre-registration Commercials / Useful information / Ticker

10. Digital Signage solution CISCO Digital Media System integration Landscape and portrait oriented LCD displays – window or branch Interactive shop-window solution – touch screen (3M) Information terminals – Internet Banking, Information Database centers, Child kiosk – located in branch

11. Digital Signage application How it can be used? Marketing surface Information distribution Even out of working hours Branch / customer service modernization As a self-service platform Even out of working hours Virtual assistant New communication channel Attractive Creation of interactive communication Dynamic content instead of static images Higher purchase impulses Cost-efficiency by saving on off-line design, printing, logistics, replacement, other related costs What are the benefits? Profit QMS+DMS for Anyone who counts with branch network or Anyone who manages customer care points as POS

12. Opportunities with ONLINET solution

13. Information in a touch Thank you for your attention ! For more information please contact: Istvan Ujfalvi Export Department Executive +36-70-455-0003 [email_address]