This document summarizes a business process reengineering project for an e-commerce site. It includes an analysis of the current ("as-is") business process, a proposed new ("to-be") process, schema diagrams, and a conclusion. The "as-is" process involves a customer placing an order, adding items to a cart, selecting a payment method (online or cash on delivery), verification, shipping, and delivery. The "to-be" process adds a return/reverse logistics step if the customer is unsatisfied.

1. INFORMATION SYSTEM
FOR MANAGERS
BUSINESS PROCESS OF
E-COMMERCE SITE
By:-
Abhik Baijal 16BSP0050
Akash Singh Rathore 16BSP0193
Archisman Dash 16BSP0455
Kunal Chandra 16BSP1234
Kushagra Vashney 16BSP1247
Shikhar Mehta 16BSP2348

2. CONTENT
•BUSINESS PROCESS REENGINEERING
•AS-IS OF E-COMMERCE SITE
•ANALYSIS AS-IS OF E-COMMERCE SITE
•TO-BE OF E-COMMERCE SITE
•ANALYSIS TO-BE OF E-COMMERCE SITE
•SCHEMA DIAGRAM
•CONCLUSION

3. What Business process re-
engineering (BPR)?
• Business process re-engineering (BPR) is a business
management strategy, originally pioneered in the
early 1990s, focusing on the analysis and design of
workflows and business processes within an
organization.
• BPR aimed to help organizations fundamentally
rethink how they do their work in order to
dramatically improve customer service,
cut operational costs, and become world-
class competitors.

4. Business Process Re-engineering Cycle
•Step-1: Identify Processes
•Step-2: Review, Update and Analyze As-Is Process
•Step-3: Design To-be Process
•Step-4: Test and Implement To-Be Process

5. ANALYSIS OF AS-IS DIAGRAM
• The process starts off when the customer places the order.
• The ordered item is moved into the cart.
• The next step is payment option where the customer can either
select online payment or cash on delivery (COD).
• If the payment is done via online then, stock verification is done.
• Once verified the item’s availability is measured. If yes, then it’s
sent out for shipping. If no, then the item is arranged and shipped.
• The item is shipped to the desired location, and out for delivery.
• Here if the customer did not make the payment online then, the
customer will make payment via cash on delivery (COD).
• Customer verification is done via signature or identification proofs.
• Then the item reaches the customer and the process stops.

6. AS-IS DIAGRAM
ORDER PLACED
ONLINE
ADD TO CART
PAY-
MENT
STOCK VERIFICATION
DELIVERY
SHIPPING
CUSTOMER
VARIFFICATION
ARRANGE
PRODUCT
COD PAYMENT
AVAILABLE
COD
YES
YES
NO
START
STOP

7. ANALYSIS OF TO-BE DIAGRAM
• The process starts off when the customer places the order.
• The ordered item is moved into the cart.
• The next step is payment option where the customer can either select
online payment or cash on delivery (COD).
• If the payment is done via online then, stock verification is done.
• Once verified the item’s availability is measured. If yes, then it’s sent out
for shipping. If no, then the item is arranged and shipped.
• The item is shipped to the desired location, and out for delivery.
• Here if the customer did not make the payment online then, the customer
will make payment via cash on delivery (COD).
• Customer verification is done via signature or identification proofs.
• Then the item reaches the customer.
– If the customer is not satisfied with the item then, he returns the product via
reverse logistics.
– The returned product goes into the stock availability process part and hence
stops.

8. TO-BE DIAGRAM
ORDER PLACED
ONLINE
ADD TO CART
PAY-
MENT
STOCK VERIFICATION
CUSTOMER
VARIFFICATION
SHIPPING
DELIERY
ARRANGE
PRODUCT
COD PAYMENT
AVAILABLE
COD
YES
YES
NO
START
STOP
RETURN

9. SCHEMA DIAGRAM
Customer Schema Diagram
Item Schema Diagram
Serial
Number
Customer
ID
Customer
Name
Customer
Address
Customer
City
Pin Code Phone
Number
Serial
Number
Customer
ID
Item ID Price Model Company Delivery
Date

10. CONCLUSION
• We analyzed the as-is dataflow model of
business process and also found out some to-
be flow model for effective business process.
Through this project, we built up a better
understanding of how the business dataflow
model works and how we can improve it
further.