The document discusses redesigning the grocery store checkout experience. It identifies long wait times, slow transactions, and limited payment options as key pain points. A survey found customers feel tired, frustrated, and bored standing in long queues. An empathy map examines customers' thoughts, actions, and emotions in checkout. Proposed solutions include self-checkout kiosks, smart carts using RFID, and a prototype with contactless payments and automated bagging. Testing of concepts like Amazon Go stores with no checkout is discussed as the future of grocery shopping. The conclusion is that innovative solutions can improve customer experience and benefit stores.
This is an hypothetical project. H&M has identified a problem with very long queues forming around closing time (19:00), especially during weekdays. Queueing time can be up to 10-15 minutes, which creates a bottleneck both for consumers eager to get home, and for employees who wants to close the register for the day. The user data also shows an increase in customers entering and leaving the store without purchasing anything. Most likely a side effect of the long queues. This project aims at solving this problem with a smart, user-friendly solution
Qlez is Redefining customer experience and operations for retail stores by providing End to End integrated solution right from Stock addition to sales.
Mastering Customers Moments in Retail Realm Dinesh V
Customer experience can be enhanced in retail industry by implementing advanced innovative yet useful technologies of Artificial Intelligence, Blockchain, etc.
An innovative platform for studying shopper behavior by leveraging existing assets!. Ideotics combines cutting edge technology with corporate social responsibility to deliver unprecedented value!
This is an hypothetical project. H&M has identified a problem with very long queues forming around closing time (19:00), especially during weekdays. Queueing time can be up to 10-15 minutes, which creates a bottleneck both for consumers eager to get home, and for employees who wants to close the register for the day. The user data also shows an increase in customers entering and leaving the store without purchasing anything. Most likely a side effect of the long queues. This project aims at solving this problem with a smart, user-friendly solution
Qlez is Redefining customer experience and operations for retail stores by providing End to End integrated solution right from Stock addition to sales.
Mastering Customers Moments in Retail Realm Dinesh V
Customer experience can be enhanced in retail industry by implementing advanced innovative yet useful technologies of Artificial Intelligence, Blockchain, etc.
An innovative platform for studying shopper behavior by leveraging existing assets!. Ideotics combines cutting edge technology with corporate social responsibility to deliver unprecedented value!
The project is done as final project for the course BANA 7030 where the focus lies on the simulation software called ‘Arena’ developed by Rockwell Software. The main purpose of the project is to prepare a working simulation model of the UDF store on Clifton Ave using the software ‘Arena’. For this model the input will be the inter-arrival time of the customers and service times at each of the counters during rush hours. The model in Arena will give a precise output of the statistical accumulators like total number of entities served, average wait time in the queue, maximum waiting time in queue, average total time in system, maximum total time in system, resource allocation and utilization levels, and efficiency of the processes. Our aim will be to study the statistical accumulators, identify inefficiencies and suggest changes in the model to improve the efficiency. In the scope of the project the customers will be the entities. The model uses the layout of the store, management systems, options of purchase, sequence followed, resources available in Arena simulate real life scenarios. The model was run for 16 hours for a busy day and 10 replications are conducted to validate the result. Certain changes in the model are also introduced and their impact on the performance parameters are also studied to arrive at the optimal solution.
Leading Inventory Innovations Within Multi-Channel RetailDwight Hill
Merchandise availability continues to be one of the most important challenges within retailers today. As the customer is demanding retailers provide a consistent experience across all channels, retailers are forced to innovate and redefine how merchandise is distributed to customers in an omni-channel or digitally converging world. This presentation explores specific areas of inventory management, including planning, visibility, and how the lines are blurring between e-commerce and brick & mortar. Within are tenets that outline best practices, and a group of retailers that stand out as harbingers of the future of inventory management.
Best Retail POS System in USA - Tagrain POS System.pptxtagrain56
Tagrain POS System stands as the pinnacle of retail technology in the USA, offering unparalleled efficiency and innovation. With its user-friendly interface and robust features, it empowers businesses to streamline operations, manage inventory effortlessly, and enhance customer experiences. Tagrain POS System is the trusted choice for retailers seeking the best-in-class solution to drive success in the competitive American market.
3 Steps to Automate your Cash Handling ProceduresMoney Point Ltd
The purpose of this slideshow is to help you understand how our product wizard tool can find the right cash handling systems for your procedures in three easy steps;
1. The type of cash you handle?
2. What are your cash handling procedures?
3. Where you need to handle the cash?
Simplifying your retail_it_enterprise_with_preemptive_support_povPhaniKishore Burre
Retail businesses today are operating in a highly competitive
environment with multiple challenges that have an impact
on revenue, margins and customer satisfaction. The main
challenge today for a retailer is loss of revenue due to notvery-
well-defined IT in stores, productivity loss in stores
and distribution centers due to non-optimized IT resulting
in overall customer dissatisfaction. Retail enterprises lose
customers to their competitors in case of unpleasant past
experiences like long waiting queues, wrong prices at
checkouts, etc., while shopping. This makes it important for
retail enterprises to be preemptive in providing support to
the stores and distribution centers improving productivity of
the staff and overall availability of devices that are customer facing.
Shopify Meetup #2 in Singapore 26th Sept 2017TradeGecko
Shopify, TradeGecko and 360&5 teamed up again to host the 2nd Shopify Meetup in Singapore on Tuesday 26th September 2017. There was special guest Jenn Low, owner of Wanderlust & Co who shared how Shopify and TradeGecko have allowed them to breathe reality into dreams by making the technology that powers their website and business operations, seamless.
Shopify, TradeGecko and 360&5 also provided practical and insightful tips on how to optimise your business for seasonal sales periods.
Saving Time and Money in Warehouse Operations (MFSA Annual Conference)interlinkONE
interlinkONE's VP of Sales Karen DeWolfe delivered this presentation at the 2012 MFSA Annual Conference in Asheville, North Carolina.
During the presentation, entitled "Saving Time and Money in Warehouse Operations", Karen shared a number of strategies, technologies, tools, and tips to help companies streamline their inventory management and order fulfillment processes.
Karen covers items such as:
- Online Ordering and Web-to-Print portals
- Wireless Barcode Scanners
- Order Picking Options
- Inventory Replenishment Techniques
- And more!
A point of sale (POS) is a place where a customer executes the payment for goods or services and where sales taxes may become payable. Learn more about POS system.
How to avoid Cart Abandonment on an eCommerce store?Knowband Store
Is your eCommerce store suffering from increased abandoned carts? Implement these important tips that can help in grabbing more sales and conversions for your online site.
Shopify Meetup Christchurch October 2017TradeGecko
Zyber and TradeGecko have teamed up to host the first Shopify Meetup in Christchurch NZ.
This meetup looked at how to tackle important sales on specific dates - Black Friday, Cyber Monday, Christmas, Boxing Day, New Years and so on.
The project is done as final project for the course BANA 7030 where the focus lies on the simulation software called ‘Arena’ developed by Rockwell Software. The main purpose of the project is to prepare a working simulation model of the UDF store on Clifton Ave using the software ‘Arena’. For this model the input will be the inter-arrival time of the customers and service times at each of the counters during rush hours. The model in Arena will give a precise output of the statistical accumulators like total number of entities served, average wait time in the queue, maximum waiting time in queue, average total time in system, maximum total time in system, resource allocation and utilization levels, and efficiency of the processes. Our aim will be to study the statistical accumulators, identify inefficiencies and suggest changes in the model to improve the efficiency. In the scope of the project the customers will be the entities. The model uses the layout of the store, management systems, options of purchase, sequence followed, resources available in Arena simulate real life scenarios. The model was run for 16 hours for a busy day and 10 replications are conducted to validate the result. Certain changes in the model are also introduced and their impact on the performance parameters are also studied to arrive at the optimal solution.
Leading Inventory Innovations Within Multi-Channel RetailDwight Hill
Merchandise availability continues to be one of the most important challenges within retailers today. As the customer is demanding retailers provide a consistent experience across all channels, retailers are forced to innovate and redefine how merchandise is distributed to customers in an omni-channel or digitally converging world. This presentation explores specific areas of inventory management, including planning, visibility, and how the lines are blurring between e-commerce and brick & mortar. Within are tenets that outline best practices, and a group of retailers that stand out as harbingers of the future of inventory management.
Best Retail POS System in USA - Tagrain POS System.pptxtagrain56
Tagrain POS System stands as the pinnacle of retail technology in the USA, offering unparalleled efficiency and innovation. With its user-friendly interface and robust features, it empowers businesses to streamline operations, manage inventory effortlessly, and enhance customer experiences. Tagrain POS System is the trusted choice for retailers seeking the best-in-class solution to drive success in the competitive American market.
3 Steps to Automate your Cash Handling ProceduresMoney Point Ltd
The purpose of this slideshow is to help you understand how our product wizard tool can find the right cash handling systems for your procedures in three easy steps;
1. The type of cash you handle?
2. What are your cash handling procedures?
3. Where you need to handle the cash?
Simplifying your retail_it_enterprise_with_preemptive_support_povPhaniKishore Burre
Retail businesses today are operating in a highly competitive
environment with multiple challenges that have an impact
on revenue, margins and customer satisfaction. The main
challenge today for a retailer is loss of revenue due to notvery-
well-defined IT in stores, productivity loss in stores
and distribution centers due to non-optimized IT resulting
in overall customer dissatisfaction. Retail enterprises lose
customers to their competitors in case of unpleasant past
experiences like long waiting queues, wrong prices at
checkouts, etc., while shopping. This makes it important for
retail enterprises to be preemptive in providing support to
the stores and distribution centers improving productivity of
the staff and overall availability of devices that are customer facing.
Shopify Meetup #2 in Singapore 26th Sept 2017TradeGecko
Shopify, TradeGecko and 360&5 teamed up again to host the 2nd Shopify Meetup in Singapore on Tuesday 26th September 2017. There was special guest Jenn Low, owner of Wanderlust & Co who shared how Shopify and TradeGecko have allowed them to breathe reality into dreams by making the technology that powers their website and business operations, seamless.
Shopify, TradeGecko and 360&5 also provided practical and insightful tips on how to optimise your business for seasonal sales periods.
Saving Time and Money in Warehouse Operations (MFSA Annual Conference)interlinkONE
interlinkONE's VP of Sales Karen DeWolfe delivered this presentation at the 2012 MFSA Annual Conference in Asheville, North Carolina.
During the presentation, entitled "Saving Time and Money in Warehouse Operations", Karen shared a number of strategies, technologies, tools, and tips to help companies streamline their inventory management and order fulfillment processes.
Karen covers items such as:
- Online Ordering and Web-to-Print portals
- Wireless Barcode Scanners
- Order Picking Options
- Inventory Replenishment Techniques
- And more!
A point of sale (POS) is a place where a customer executes the payment for goods or services and where sales taxes may become payable. Learn more about POS system.
How to avoid Cart Abandonment on an eCommerce store?Knowband Store
Is your eCommerce store suffering from increased abandoned carts? Implement these important tips that can help in grabbing more sales and conversions for your online site.
Shopify Meetup Christchurch October 2017TradeGecko
Zyber and TradeGecko have teamed up to host the first Shopify Meetup in Christchurch NZ.
This meetup looked at how to tackle important sales on specific dates - Black Friday, Cyber Monday, Christmas, Boxing Day, New Years and so on.
1. REDESIGNING THE GROCERY STORE
CHECK OUT EXPERIENCE
D O N E B Y :
B h u m i k a [ R 2 2 E S 0 0 6 ]
H i t h a S [ R 2 2 E S 0 0 9 ]
S p a n d a n a P S [ R 2 2 E S 0 3 1 ]
E v e l y n J o h n [ R 2 2 E S 0 3 9 ]
3. RESULTS FROM SURVEY
3
How long do you stand in queue for billing ?
20- 30 mins
10 – 15 mins
Depends
How do you feel standing in queue for long time ?
tired
Frustrated
Bored
SALES
https://docs.google.com/forms/d/e/1FAIpQLScUmbyJRgyFB4FnY8Pgl41yG2Fd0FzAle6MAldCSrwRaOkWhw/viewform?us
p=sf_link
4. 4
PROBLEM STATEMENT
In today's fast-paced world, consumers value efficient and seamless shopping experiences. One
critical aspect of this experience is the checkout process at grocery stores. The current checkout
process can often be time-consuming, frustrating, and lead to customer dissatisfaction. Therefore,
the problem at hand is to enhance the grocery store checkout experience, addressing key pain points
and maximizing customer satisfaction.
Pain points:
• Long Waiting Times
• Slow Transaction Processing
• Limited Payment Options
• Item Scanning Challenges
• Bagging Issues
• Lack of Assistance
5. 5
EMPATHY MAP
• Empathy mapping helps redesign the grocery store checkout experience. Empathy
mapping is A tool to understand customers behaviors and needs.
• Empathy mapping involves understanding customers' needs, behaviors, and emotions.
By creating an empathy map, we can identify pain points in the checkout experience
and develop solutions to address them.
• Cashiers and store employees also play vital role in the checkout experience .
Understanding their challenges, workload and interactions with customers helps us
create a solution that benefits both customers and staff.
6. 6
SAYS
• "I hope the queue isn't too long."
• "I wish they had more cashiers open during busy
times.“
• "I don't want to waste time searching for my
loyalty card or coupons."
• "I hope my items scan correctly; I don't want any
surprises at the total."
THINK
• "Why aren't there more self-checkout options
available?"
• "Will I find my preferred payment method at this
register?"
• "I should have picked a basket instead of a cart;
it's easier to navigate during check-out."
DOES
• Looks for the shortest line or the fastest moving
queue.
• Arranges groceries on the conveyor belt for
efficient scanning.
• Checks the time, feeling rushed if in a hurry.
• Searches for loyalty cards, coupons, or payment
methods in their wallet or phone.
FEELS
• Frustration if the queue is long or moving slowly.
• Annoyance if there are issues with scanning
items or payment processing.
• Relief if the check-out process is swift and
hassle-free.
• Apprehension about potential interactions with
the cashier.
CUSTOMER
7. SOLUTIONS:
• Self-Checkout Kiosks: Self-checkout kiosks allow customers to scan and bag items
themselves, expediting the checkout process. These kiosks often include options for
various payment methods, reducing the need for cashier assistance.
• . Retailers like Walmart, Target, and Tesco have integrated self-checkout kiosks in their
stores.
• Drawbacks:
• Technical Issues: Self-checkout kiosks can experience technical glitches, causing
frustration for customers and requiring staff intervention.
• Learning Curve: Some customers, especially the elderly or those unfamiliar with
technology, may struggle with the self-checkout process.
7
8. SMARTCARTSAND QUEUEMANAGEMENTSYSTEMS:
• Equipped with technology like RFID, smart carts can automatically
detect items in the cart and calculate the total cost, streamlining the
checkout process.
Drawbacks:
• Initial Cost: Implementing RFID technology can be expensive,
making it a less feasible option for smaller retailers.
• Inaccuracies: Queue management systems might not always
accurately predict waiting times, leading to customer dissatisfaction.
8
9. 9
THE PROTOTYPE APPROACH
• Our prototype approach involves redesigning the checkout
area with a focus on speed, efficiency, and customer
satisfaction.
• Key elements include self-checkout kiosks, mobile payment
options, and streamlined bagging processes.
• This prototype involves Contactless Payments, Advanced
Barcode Scanning, Automated Bagging Systems, Virtual
Queuing Apps and Tablet based checkout.
10. 10
TESTING: FUTURE OF GROCERY SHOPPING
Amazon Go is a revolutionary concept that is
changing the way we shop for groceries. With no
lines, no checkout, and no cashiers, this futuristic
store is transforming the in-store experience.
Amazon Go uses a combination of computer
vision, deep learning algorithms, and sensor
fusion technology to track customers and items
in the store. Shoppers scan their phones upon
entry, pick up the items they want, and simply
walk out. The system automatically charges their
Amazon account.
11. 11
Shopping at Amazon Go is incredibly convenient for
customers. They can save time, avoid long lines, and
enjoy a seamless shopping experience. Plus, the store
offers a wide range of fresh food and drinks, including
ready-to-eat meals and snacks
Benefits for RETAILERS
Amazon Go is not only beneficial for customers, but
also for retailers. The store collects data on customer
behaviour and preferences, which can be used to
optimize product offerings and store layout. Plus, the
technology reduces the need for cashiers and checkout
staff, which can lead to cost savings.
12. 12
CONCLUSION
By implementing innovative solutions such as self-
checkout, mobile checkout, and automated
checkout, grocery stores can improve the customer
experience and stay competitive in a rapidly
changing retail landscape. The prototype approach
can benefit the store by increasing sales and
customer loyalty. Faster checkout times can reduce
customer frustration and increase the likelihood of
return visits. Self checkout kiosks require less staff,
freeing up employees to focus on other tasks.