This document discusses sustainability practices in the hotel industry. It notes that sustainability has become an important factor for millennial travelers. It then outlines various green practices implemented by hotels, including sustainable water management, energy conservation, solid waste management, environmental purchasing, and community outreach. Specific strategies are described, such as using low-flow fixtures, recycling, purchasing local and eco-friendly products, and educating guests and the local community about environmental issues. The document emphasizes that adopting green practices can help hotels appeal to sustainability-minded guests and reduce their environmental impact.

1. Dr.Tarun Bansal

2. An Overview
Countless studies on millennial consumer
behavior have found that sustainability is
not simply a “want,” it’s a requirement made
by this travel rich generation. In fact, in the
past 12 months, 68% of millennials have
made a purchase decision based upon a
product or services' social or environmental
benefit.

3. Introduction
 Accommodation (hotels and other lodging establishments) is one of the
substantial areas of the hospitality sector.
 As an important component of the accommodation sector, hotel operations are
characterized by a massive number of activities that collectively exert a
significant impact on global resources.
 The considerable environmental effects of hotels contribute to problems, many
of which are international in scope, with the major one being climate change.
 Hotel operations produce emissions of greenhouse gases, which are released
into the air, in particular, CO2 and chlorofluorocarbons .Moreover, it has been
shown that of all commercial buildings, hotels exert the greatest negative
influence on the environment.
 According to estimations, an average hotel releases between 160 kg and 200 kg
of CO2 per square metre of room floor area per year and the water
consumption per guest per night is between 170 and 440 litres in the average
five-star hotel. On average, hotels produce 1 kg of waste per guest per night.

4. Key Questions
Are there any green management
practices in hotels?
 Are there any green management
policies in hotels?
What are the reasons for implementing
green management initiatives in
hotels?

5. Eco Friendly Practices
 Sustainable Management of Water
 Energy Conservation
 Solid Waste Management
 Air Quality Management
 Environmental Purchasing
 Community Awareness
 Managing Permits

6. Sustainable Management of Water
 Low-flow fixtures used to conserve water in hotels.
 Detection and repair of drips and leaks in guest rooms as well as the
use of water-saving devices, such as diverter valves, are also crucial.
 Placing a glass jar in the toilet tank reduces the amount of water used
per flush, which can make a difference (Allen 2007:57).
 Rainwater harvesting is one way hotels can keep their operations waste
free, for example, by using it to flush toilets.
 Reclaimed or grey water can be used for irrigating golf courses and
landscaping.
 Water from bathrooms, washing machines, dish washers and kitchens
could be collected and be reused for gardening or car washing.
 Concerns about the careless use of water resources led to the linen and
towel reuse efforts adopted by most of the world’s hotels.

7. Energy Conservation
 Green hotels implement measures for reduced energy
consumption through operating as much as possible
during daylight hours.
 • Using energy saving light bulbs such as compact
efflorescent light bulbs and energy star-efficient
heating, ventilation and air conditioning (HVAC)
 • Investing in new renewable energies will make a
difference to the hotel’s carbon footprint, for example,
renewable energy such as sunlight and wind power
 • Occupancy sensors are also used in hotels to use
energy in occupied rooms only

8. Solid Waste Management
 Recycling is one way in which hotels are participating
in important waste management programmes.
 Composting at the establishment is encouraged or
municipal refuse collection can merge refuse at the
composting depot that processes organic waste for use
in the community gardens.

9. Air Quality Management
 Air filtration can be implemented in hotels.
 Passing of decrees requiring that restaurants instil
ventilation and create smoking sections would have a
mitigatory effect.
 Hotels can cut vehicle pollution through lift sharing.
 Use of bicycles or public transport can reduce
pollution and congestion on the roads.

10. Environmental Purchasing
 For guest rooms, administrative offices and kitchens, hotels can
purchase recycled eco-friendly packaging such as take-out boxes
and bags, stationery, toilet tissue and other items made from
previously recycled goods/biodegradable packaging.
 Hotels should purchase locally-grown food. Locally-produced
food items are fresh, indigenous and representative of the area,
which significantly reduce economic leakages in hotels, thus
supporting the local economy as much as possible.
 • Green purchasing for hotels involves buying biodegradable
products such as eating utensils, cleaning solutions, soaps and
shampoos toilet tissue and other items made for guest houses or
hotel environmental programmes.

11. Community Awareness
 Environmental education is important within the
organisation as well as within the community.
 Green information can be made available to the
society using sources such as TV, radio news
programmes, newspaper articles, magazine articles
and leaflets in libraries.
 Conservation training activities should involve
participation in local environmental initiatives, for
example, cleaning a beach or park and financially
supporting an association for the protection of the
environment .

12. Managing Permits
 Building permits could include, for example, green
buildings, which seem to show noticeable improvement in
the health and productivity of people working in them.
 Another important consideration is compliance with
legislation. When green management was first introduced,
the major reasons for a hotel to go green was focused on
complying with government regulations and saving money
by reducing waste and energy usage.
 Laws and regulations may include recycling requirements,
building codes, incentives such as tax exemptions and
credits for installing renewable energy source.

13. Change Vs Challenge
According to the Cambridge
Institute for Sustainability
Leadership, tourism
contributes about 5% of global
greenhouse gas emissions —
a figure they expect to grow
by 130% by 2035.

14. Provide to Your Guests
If you’re looking to appeal to those “sustainable-minded”
guests here are a few things to consider when
designing your Eco-friendly hotel and choosing your
hotel’s FF&E.
 Choose Eco-friendly interior design materials
 Life Cycle Assessment - LCA
 Offer the Extras

15. Common Eco-Friendly Material Options
 Organic fabrics
 Bamboo
 Unfinished wood
 Sustainable wood - fast-growing trees are easier to
replace
 Reclaimed materials
 Recycled wood, metal, plastic
 FSC-certified wood and adhesives

16. Laminate Furniture
 Laminate are a man-made product comprising synthetic and natural materials (usually many layers of
craft paper saturated with phenolic resin and pressed under extreme pressure).
 Laminate furniture can be made to give the appearance of a finished, natural wood product. It’s
durable and tends to be heat- and scratch-resistant, making it a great long-term investment
that’s easier to care for. It's also easier to produce laminate products, making the price of laminate
furniture usually more economical.
 While it’s still subject to some wear and tear that’s expected for every piece of hotel furniture over
time, its synthetic properties typically last much longer than the average 8-year hotel renovation
cycle. Because of its longer lifecycle and durability, laminate are viewed as a much more sound
investment.
 There are two kinds of laminate used in making : high-pressure and low-pressure. The difference is
not in how the laminates are made but in how they’re attached to a substrate.
 High-pressure laminate (HPL) is used more frequently than low-pressure laminate (LPL). Like
natural wood, high-pressure laminate expands and contracts with humidity. This behavior, along with
high impact resistance, makes HPLs an ideal choice for applications requiring durability.
 Low-pressure laminate, which is also known as direct-pressure laminate and melamine board, lacks
HPL’s durability and strength. Thus it’s made for low-impact applications (often on vertical surfaces).
Hotel made with low-pressure laminate also cost less than those manufactured HPL.

17. Veneer Furniture
 While wood veneer furniture also uses a layering technique, but it
swaps out the man-made surfacing for thin -- in some cases,
even paper thin -- sheets of real wood. This allows companies to use
durable substrates, such as medium density fiberboard or particle
board, while giving the finished piece a high-end look.
 A veneered dresser may have a rubberwood or poplar wood frame, for
example, but also use a layer of real wood, such as a "knotty" veneer like
a burled oak, for an eye-catching appearance of swirls and color
variations.
 Wood is naturally more susceptible to dings and scratches than popular
man-made materials, and the thin cut of the veneer makes this even
more prominent.
 That's why wood veneer-finished furniture tends to be a better fit for
placement in high-end commercial applications, where foot traffic and
handling (doors being opened, drawers being closed) isn't extremely
frequent.

18. Cleaning Program
LAMINATE VENEER
Dust it regularly. Dusting it on a regular basis and avoiding abrasive
cleaners and polishes that cause wax build-up
The best way to clean laminate furniture is with soap
and water.
Wood veneer furniture is sensitive to water and can be
seriously damaged by condensation. It’s also susceptible to
hot plates and cups, which can cause it to blister and
damage the finish.
For tough stains, mix some mild soap with the warm water
and scrub small areas or a small amount of non-ammonia-
based glass cleaner.
For the best cleaning results, use soap and water for
cleaning with a microfiber cloth that will pick up dust
particles instead of just pushing them around. Be sure to
thoroughly dry a veneer surface to prevent water damage.
A. Keep it out of direct sunlight to avoid fading
B. Avoid exposure to water of any type
C. Be careful with hot or cold drinks, as permanent rings
can form and ruin the furniture
The most important cleaning tip for veneer and laminate is
to avoid using ammonia-based cleaners. Ammonia is a
harsh chemical and can cause lasting or irreparable surface
damage to both types of furniture.