Fidelio is a comprehensive property management system designed to enhance hotel efficiency, originating from Munich, Germany. It features various modules, including front office operations, reservations, and customer relationship management, and supports automation and real-time communication with third-party systems. The software is user-friendly, customizable, and supports multilingual and multi-currency operations, making it suitable for various hotel services.

1. FIDELIO
NAME- NAVEEN KUMAR
ROLL NO – 1841115137
GROUP – C1
होटल प्रबंधन, खान-पान प्रौद्योगिकी एवं अनुप्रयुक्त पोषाहार संस्थान, लखनऊ
Institute Of Hotel Management, Catering Technology & Applied Nutrition, Lucknow

2. WHAT IS FIDELIO?
• FIDELIO IS THE COMPLETE INTEGRATED SYSTEM PACKAGE DESIGNED TO ACHIEVE THE
MAXIMUM EFFICIENCY OF THE HOTEL. THIS PROPERTY MANAGEMENT SYSTEM IS PRODUCED IN
MUNICH, GERMANY.
NAVEEN KUMAR
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3. FEATURES
• IT IS FLEXIBLE AND EASY TO USE SOFTWARE.
• IT CAN BE EASILY OPERATED WITH A MINIMUM OF TRAINING INPUTS.
• IT IS ONE OF THE MOST POPULAR PMS OF HOTELS.
• IT IS SLIGHTLY MORE EXPENSIVE THAN OTHER SOFTWARE.
• IT HAS ITS OWN TRAINING MODULE AND CALLED ADVANCE DEMO
VERSION
• NO.6.11(4), ENABLES THE USER TO WORK AND LEARN IN A REAL-LIKE
• ENVIRONMENT.
• FIDELIO IS DOS BASED AND THE NEWER VERSION „OPERA‟ IS ORACLE
BASED.
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4. FRONT OFFICE MODULE
• I. RESERVATION
• II. FRONT DESK
• III. CASHIER
• IV. ROOMS MANAGEMENT
• V. OPTIONS
• VI. MENU
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5. FIDELIO IS DOS BASED AND THE NEWER VERSION
‘OPERA’ IS ORACLE BASED.
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6. HOT KEYS
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7. FIDELIO SUITE 8
• FIDELIO VERSION 8 IS A FULLY INTEGRATED, FLEXIBLE SOFTWARE
PACKAGE, DESIGNED TO MAXIMIZE THE EFFICIENCY OF HOTEL
OPERATIONS. THE SYSTEM CONTAINS ALL THE FUNCTIONS FOR
THE DAILY OPERATIONS OF THE HOTEL, INCLUDING ALL ASPECTS
OF HOTEL MANAGEMENT AND MAINTENANCE. IT SUPPORTS ALL
THE REQUIREMENTS OF THE HOTEL INDUSTRY, FROM BASIC
SERVICES TO COMPLETE AND LUXURY SERVICES.
FIDELIO VERSION 8 IS BASED ON ORACLE ® TECHNOLOGY,
INTEGRATED, WEB-FRIENDLY, CUSTOMIZABLE SOFTWARE
PACKAGE, PARAMETER-ORIENTE
NAVEEN KUMAR
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8. NAVEEN KUMAR
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9. NAVEEN KUMAR
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10. FIDELIO V8 INTERFACE
• FIDELIO V8 INTERFACE MODULE, DEVELOPED USING THE LATEST
TECHNOLOGY, PROVIDES A LINK BETWEEN FIDELIO SUITE 8 AND 3RD (THIRD)
SYSTEM, SUCH AS PBX, KEY SYSTEM, VIDEO SYSTEM, POINT OF SALE (POS).
DEVELOPED THE INTERFACE TO COMMUNICATE WITH MORE THAN 6,000
BRAND SYSTEMS, SUCH AS: AVAYA, PANASONIC, ERICSSON, MICRO-MASTER,
ADRIA, INFOSTAR, ONITY-TESS, VINGCARD
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11. THE INTERFACE FEATURES WITH THE
TELEPHONE MANAGEMENT SYSTEM ARE AS
FOLLOWS:
• REAL-TIME COMMUNICATION: DATA ON COMPLETED CALL (DATE, TIME, NUMBER
DIALED, THE NUMBER OF PULSES, PRICE) WILL AUTOMATICALLY BE CHARGED TO
THE ACCOUNT OF THE GUEST WHO IS CHECKED-IN IN THE ROOM
• CHECK IN / OUT GUEST AUTOMATICALLY UNBLOCK / BLOCK PHONE CALLS OUTSIDE
THE HOTEL
• WAKE-UP CALLS FOR GUEST (OR GROUPS)
• AUTOMATICALLY UPDATE THE NAME OF THE GUEST TO THE CONSOLE OPERATOR
• HISTORY OF CALLS ON ALL TYPES OF LOCALS (ROOMS AND HOUSEUSE)
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12. • USING THE INTERFACE WITH KEY SERVICE SYSTEM AUTOMATICALLY CREATE
KEYS FOR THE GUEST IN ACCORDANCE WITH DATA ON THE RESERVATION
(ARRIVAL / DEPARTURE). UPON CHECK-OUT OF THE GUEST, THE CARD
AUTOMATICALLY BECOMES INACTIVE.
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13. BASIC FEATURES
• EASY TO USE
• INSIGHT INTO THE CURRENT STATE OF OCCUPANCY AND AVAILABILITY OF ALL
HOTEL FACILITIES
• SUPPORTS MULTILINGUALISM, DIFFERENT CURRENCIES, DIFFERENT LEGAL
REGULATIONS
• NAVIGATION BETWEEN SCREENS
• GRAPHIC ICONS, PULL - DOWN MENU
• THE POSSIBILITY OF CALLING FOR ASSISTANCE - HELP FOR EACH OPERATION
• A LARGE NUMBER OF REPORTS, STATISTICS ...
• HIGH SECURITY
• INTERFACE WITH POS SYSTEM, BACK OFFICE, TELEPHONE MANAGEMENT
SYSTEMS, DOOR LOCKING, FISCAL DEVICES.
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14. FIDELIO VERSION 8 MODULES
• FIDELIO VERSION 8 INTEGRATED MODULES ARE:
•
1. THE DATABASE CLIENTS (CUSTOMER RELATIONSHIP MANAGEMENT - CRM)
2. RESERVATIONS
3. FRONT OFFICE (FRONT DESK)
4. CASHIERING
5. ROOMS MANAGEMENT
6. CONFERENCE & CATERING MANAGEMENT
7. NIGHT AUDIT
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15. CUSTOMER RELATIONSHIP MANAGEMENT -
CRM
• THE DATA OF ALL HOTEL GUESTS (BOTH INDIVIDUALS AND COMPANIES) ARE
LOCATED IN THAT MODULE. IN ADDITION TO BASIC DATA ABOUT THE GUESTS (FULL
NAME, DATE AND PLACE OF BIRTH, SEX, LANGUAGE, NATIONALITY), YOU CAN
ENTER:
• UNLIMITED NUMBER OF CONTACT INFORMATION (PHONE NUMBERS, ADDRESSES,
E-MAIL ADDRESS ...)
• PREFERED ROOM OR ROOMS FEATURES (SMOKING OR NOSMOKING ROOMS,
SHOWER OR BATH AND SO ON ...)
• DATA WITH PERSONAL DOCUMENT (EG PASSPORT NUMBER, VALIDITY PERIOD,
PLACE OF PUBLICATION, ETC.).
• FAMILY MEMBERS WITH THEIR MASTER DATA
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16. RESERVATIONS
• THE CREATION OF BOOKING IS POSSIBLE FOR AN UNLIMITED NUMBER OF ROOMS,
GUESTS AND FOR UNLIMITED TIME, UNLESS THAT PERIOD HAVE FREE CAPACITIES.
IF YOU DO NOT HAVE THE AVAILABLE CAPACITY, THE ROOMS CAN BE ADDED TO
THE WAITING LIST. BOOKING ENTRY MODULE INCLUDES RESERVATIONS FOR
INDIVIDUALS AS WELL AS GROUP RESERVATIONS AND BLOCK (ALLOTMENT)
RESERVATION. GROUP RESERVATIONS CAN BE FIXED THE DATES OF ARRIVALS AND
DEPARTURES OF ALL GROUP MEMBERS, OR WITH FLEXIBLE DATES, WHEN YOU
ENTER THE DATE OF ARRIVAL OF THE FIRST MEMBER OF THE GROUP AND
DEPARTURE OF THE LAST MEMBER OF THE GROUP. THERE ARE DIFFERENT
OPTIONS TO POST CHARGES (INDIVIDUAL, GROUP, ETC.).. CHECK IN AND
ASSIGNING ROOMS ARE FULLY AUTOMATED.
WHEN ENTERING A RESERVATION IT IS POSSIBLE TO DEFINE ROOM TYPE, PRICE,
CHECK-IN TIME, THE INITIAL AND FINAL MEALS, METHOD OF PAYMENT, AS WELL AS
THE BILLING INSTRUCTION TO THE COMPANY. CONFIRMATION LETTER OF BOOKING
IS PRINTED ON THE GUEST'S LANGUAGE.
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17. FRONT DESK
• AUTOMATED SYSTEM TO CHECK IN GUESTS BY RESERVATION. AT ANY
MOMENT YOU CAN CHECK THE EXPECTED ARRIVALS, EXPECTED
DEPARTURES, AND THE VIEW OF GUESTS IN THE HOTEL.
THIS MODULE ALLOWS YOU TO ENTER MESSAGES FOR GUESTS WITH
PRINTING OPTION, AND TO TRACK THE STATUS: DELIVERED OR UNDELIVERED
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18. CASHIERING
• USING MODULE CASHIERING YOU WILL HAVE ACCESS TO THE BALANCE OF
EACH GUEST, AS WELL AS INVOICING IN A USER-DEFINED FORMAT INVOICE IN
MULTIPLE LANGUAGES. THERE ARE DIFFERENT STYLES OF THE STANDARD
INVOICES. IT IS POSSIBLE TO MERGE INVOICES, AND UNLIMITED
OPPORTUNITIES TO SPLIT INVOICES, REGROUPING OF POSTING AND
TRANSFER TO OTHER ROOM OR ACCOUNT. THERE ARE NO RESTRICTIONS ON
COMBINATIONS OF PAYMENT: CREDIT CARDS, CASH, INVOICES, CHECK.
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19. ROOMS MANAGEMENT
• COMPLETE OVERVIEW OF THE ROOMS' STATUS WITH THE POSSIBILITY OF
CHANGING THEIR STATUS. GRAPHICAL DISPLAY MAKES IT EASY TO ACCESS
FLOORS TO THE STATUS OF THE ROOM, AND IN THE AVAILABILITY OF CAPACITY
ALSO. IN ADDITION TO MONITORING THE STATUS OF BASIC ROOMS, YOU CAN
CHANGE THE ROOM STATUS TO "OUT OF USE" WITH A DEFINED REASON.
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20. NIGHT AUDIT
• USER-DEFINED NIGHT AUDIT PROCEDURE. UNLIMITED NUMBER OF REPORTS
AND STATISTICS. AUTOMATIC POSTING OF ALL FIXED CHARGES AND PRICES
OF ROOMS. IT IS POSSIBLE TO DEFINE THE PRINTING OF CERTAIN REPORTS,
OR THEIR EXPORT TO ANOTHER FORMAT, EG. EXCEL.
• REPORTING MODULE HAS MORE THAN 250 DIFFERENT REPORTS AND
STATISTICS VIEWS. ALL REPORTS CAN BE PRINTED OR SAVED IN ANOTHER
FORMAT, EG. EXCEL. THERE IS A POSSIBILITY TO GENERATE REPORTS ON
SPECIFIC CLIENT REQUEST, AND RUN REPORTS IN THE CHOSEN LANGUAGE.
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21. THANK YOU