HOTEL CLASSIFICATION AND HOTEL ORGANIZATION

Hotel Classification and Hotel
Organization
www.indianchefrecipe.com

Topics
 Classification of Hotels.
 Need for organization.
 Vision,mission,objective,goal & strategies.
 Major departments of Hotels.
Major and minor revenue generating
departments

Classification Of Hotels
• Each hotel has unique features associated with
feature like location, guest rooms concierge,
travel assistance ,valet parking
• The diversity of services and facilities provide
by each hotels make it quite difficult to have
single basis of classification of hotel

Classification of Hotels
• Star classification is done in world wide
• The Indian hotel industry follows the star rating system, which indicates the number
and standard of facilities offered by the hotel
• The classification of hotels is done by central government committee called (
HRACC), which inspects and asses the hotel based on the facilities and services
offered
• Classification committee includes :
• 1.chairma HRACC
• 2.other members of govt like
• FHRAI : federation of hotel and restaurant association of India
• HAI :hotel association of India
• IATO Indian association of tour operator
• TAAI : travel agent association of India
• IHM: institute of hotel management
• IHHA : Indian heritage hotel association( only incase of heritage hotel )
• The above committee visit the hotel and evaluates the facilities and services of the
hotels before the grade is awarded

Classification of Hotels
Hotels
Stars
Location
Levels of
service
Size
Clientele
Duration of
Guest stay
Ownership

Classification of Hotel

Star classification
Star
Five Star
Four Star
Three Star
Two Star
One Star
Heritage Hotels

Star Hotel
• In India Star Rating of
hotels is given by an
central government
committee (HRACC)
• The members of HRACC
comprises of:
• HRACC categorizes hotels
into:
– Star Rated Hotels ( One
Star to Five Star Deluxe)
– Heritage Hotels

One Star
• General operational- m
• Like licence,insurance
,elevators,bathroom,kitche
ns,floor surfaces
• Guest rooms –m
• Minimum size of bed
room 120 sqft
• A/C-25%
• Clean bed and linen-m
• Table-m
• Water-mstationery-D

Two Star Hotel
 Operational –m
 Guest room-m
 A/C-25%
 Clean bed and linen-m
 Drinking water-m
 Bathrooms -75%
 Public areas-m
 Kitchen-m
 staff uniform-m
 Smoke detectors-m
 House phone-m
 Newspaper-m
 Travel desk-m

Three star Hotel
It high level staff and good
quality of facilities and
reception and public areas
will be spacious
• Room service and bad
room and showers toilet
rolls

3 star hotels
 Guest room-m
 A/C-25%
 Bathrooms -100%
 Public areas-m
 Kitchen-m
 staff uniform-m
 House phone-m
 Newspaper-m
 Travel desk-m
• Postage-m
• Credit cards
• Handling guest luggage
• Wake up call
• Shops-m
• Safe deposit locker-m
• First aid kit-m
• Hot and cold water
• Multicuisne restaut-m
• Doctor-m
• Tv
• Writing table with stationery

Four Star
• Degree of luxury as well as quality in
the furnishings, décor, and equipment
in every area of the hotel is out
standing
• Bedrooms will also usually offer more
space than at the lower star levels.
• They will be well-designed with
coordinated furnishings and décor.
• The en suite bathrooms will have both
a bath and shower.
• There will be a high staff to guest
ratio,
• There will be provisions of porter
service, twenty-four-hour room
service, and laundry and dry-cleaning
services.
• The restaurant will demonstrate a
serious approach to its cuisine.

4 star hotel
 Guest room-m
 A/C-100%
 Bathrooms -75%
 Public areas-m
 Kitchen-m
 staff uniform-m
 House phone-m
 Newspaper-m
 Travel desk-m
• Postage-m
• Credit cards
• Wake up call
• Shops-m
• First aid kit-m
• Doctor-m
• Tv
 Suites
 Speciality rest.
 24hrs coffee shop
 Room service
 Bar
 Valet parking
 Book shop

Five star Hotel

5 star hotel
 Guest room-m
 A/C-100%
 Bathrooms -75%
 Public areas-m
 Kitchen-m
 staff uniform-m
 House phone-m
 Newspaper-m
 Travel desk-m
 Alocholic-m
 Swimming pool-m
 Laundry-m
 Dry cleaning-m
 Gym-m
 Spa-m
 Beauty parlor-m
 Foreign exchange-m
 florist
• Postage-m
• Credit cards
• Wake up call
• Shops-m
• First aid kit-m
• Doctor-m
• Tv
 Suites
 Speciality rest.
 24hrs coffee shop
 Room service
 Bar
 Valet parking
 Book shop

Heritage hotels
• Heritage are the havalis or forts or palaces
• The govt changed in to heritage hotels
• It serves traditional cuisine and different rooms
and folk artist and visitors can explain the
history of the palace ruled by kings

Heritage hotels
• 1. taj rambagh palace in
jaipur

Heritage hotels
• 2nd top palace is umaid
bhawan in jodhpur

heritage hotels
• 3rd top hotel taj mahal
palace in mumbai

Q&A
• 1.How hotels are
classified on basis of
star?
• 2.What is heritage
hotel?
• 3.Who are the people
give star classification
in hotel

Classification of hotel on basis
of size
Hotels
Small Hotels
Medium
Hotels
Large Hotels
Very Large
Hotels

Small hotel
• 1.hotel alka
• It has 25 rooms in india
• USA consider as 100
rooms
• It provides basic needs
and wants to guest
• Ex 2.vanya villas

Medium size hotels
• It has 26 to 100 rooms
in india
• USA consider as 300
rooms
and wants to guest
• Ex : 1. hotel taj view
agra
• 2.hotel chola sherton

Large hotel
• It has 101 to 300 rooms
in india
• USA consider as 400 to
600 rooms
and wants to guest and
luxurious facilities
• Ex : 1. imperial- delhi
• 2.thepark - kolkatta

Very large hotels
• It has more than 300
rooms in india
• USA consider as 600-
1000 rooms
and wants to guest
luxurious facitlities
• Ex : 1.shangri –la hotel
delhi
• 2.leela kempinski-
mumbai

Q&A
• 1.How hotels are
classified on basis of
size?
• 2.how many room said
as small hotel
• 3.how many rooms said
as medium hotel
as large hotel
very large hotel?

of location
Hotels classified on
basis of location
Downtown hotels Sub-urban Hotels
Airport Hotels
Motels
Resorts
Floatel

Downtown hotels
These hotels are located
in the city center or within
short distance form the
business center, shopping
area theatres, public
offices
They generally prefer
business clientele as they
stay close to offices
Ex: Intercontinental new
Delhi,
Hotel Le meridian in punewww.indianchefrecipe.com

Sub-Urban Hotel
• These hotels are located
near to city outskirts and
provide similar facilities
as in down town hotel
• These hotels are
targeted to the people
who want to stay away
from the city

Resort Hotel
• These hotels are located at
tourist destination such as
hill station, sea beaches and
city out skrits .
• These hotels are calm and
pollution free
• additional Facilities
provides like golf,
swimming winter sports etc
• Ex: taj fort aguda beach
resort
• Wildflowers halls in
himalayas

Airport Hotels
near to the hotels
targeted only airport
passenger
• Ex: hotel centaur
Mumbai
• Hotel Radisson new
Delhi

Motel Hotels
in highways
• These hotels provide
accommodation , F&B
service,garge,parking
and re-filling fuel
• These hotels are target
on highway passengers

Floatel Hotel
on the surface of water
like cruise liner, house
boats etc
accommodation and
F&B service
• Ex : house boats in
Kerala
• Cruise liner

Q&A
• 1.What is downtown
hotel?
• 2.What is suburban
hotel
• 3.What is resort?
• 4.What is airport hotels?
• 5.What is motel hotel?
• 6.what is floatel?

Hotels are classified on basis of
clientele
clientele
Casino Hotel
Convention Hotel
Transient Hotel
Residential Hotel
Bed and Break fast
Hotel
Conference Centers
Commercial Hotel
Suite Hotel

Commercial hotels
in city centre
• They provide elaborated
services to guest
• They target to the
business travelers
• Ex : the park new delhi
• Intercontinental new
delhi

Transient Hotels
in port of entry such sea
port ,airport, railway
station
• These hotel cater to
people who are on the
move and need to stop
over
business travelers
• Ex : the radisson new
delhiwww.indianchefrecipe.com

Suite hotels
• These hotels have only
suite rooms and provide
elaborated services
• They target on tourist
and long staying guest
• Ex : burj al arab

Residential Hotel
• These hotels cater for
long staying for a period
of one month to one
year
with room a sitting
room,kitchen,bedroom
and f&B service are
provided
• Amount is paid in
monthly basis or
quarterly basis

Bed and Breakfast Hotel
only bed and breakfast
to the guest
• It is run by family
• It has only 20-30 rooms
• It is suitable for budget
travelers
• Tariff is low
• EX: Rockland new
Delhi

Casino hotels
gambling facilities to
the guest
• Provides lavishing
services to guest round
the clock
• Ex : the casino of las
vegas in USA

Conference centres
• The word conference means
meetings
• These hotels provides room
to the guest who need
conference or meeting
• They provide conference
halls, flip chart,
VCR,DVD,VCD,projectors
LCD projectors etc
• It is large hotels has 400
rooms
• EX: hotel ashok in new
Delhi

Convention Hotels
• Convention means formal
assemble or meeting of
member for general
agreements.
• They come as group
• These hotels have more
than 2000 rooms
• They arrange seating like
classroom setup,theatre
setup etc
• EX: Hotel Taj palace in
new Delhi
• Hotel Jaypee palace in
Agra

Q&A
• 1.What is commercial
hotel
• 2.What is suite hotel
• 3.What is casino hotel?
• 4.What is conventional
hotels?
• 5.What is Transient hotel?
• 6.what is Residential
hotel?
• 7.what is B&B hotel?
• 8.what is conferencewww.indianchefrecipe.com

Classification of hotels on basis of
duration of guest stay
Duration of guest stay
Residential/apartment
hotel
Commercial hotel
Semi-residential hotel
Transient hotel
Extended stay hotel

Commercial hotels
• these hotels are located
in city centre
• They provide elaborated
services to guest
business travelers
• Ex : the park new Delhi
• Intercontinental new
Delhi

Transient hotel
in port of entry such sea
port ,airport, railway
station
• These hotel cater to
people who are on the
move and need to stop
over
business travelers
• Ex : the Radisson new
Delhiwww.indianchefrecipe.com

Semi-residential hotel
patronized by people
duration of stay
• It can be few weeks or
some months

Residential /apartment hotel
• It is an apartment
• It is suitable for long
staying guest like
months or years
• EX: Alokika hotels

Extended stay hotel
• These hotels are suitable
for long period
• Hotels provide facilities
like kitchen and f&B
services and wash
clothes(Self)housekeepi
ng services, grocery
shopping

Q&A
• 1.What is commercial
hotel
• 2.What is Transient
hotel suite hotel
• 3.What is semi-
residential hotel?
• 4.what is Residential
hotel?
• 5.what is Extended stay
hotel?

of level of service
Levels of service
Up
market/luxury/world
class services
Mid-market hotels
Budget or
economy/limited
services

Up market/luxury/world class
service hotels
luxurious services in the
hotel
• EX: the oberoi udaipur
• ITC grand maratha
sheraton & towers
mumbai

Mid market/mid-range service
hotels
• These hotels services
will be lower than the
up market hotels
round the clock services
• These hotels depend
upon business travelers
• EX: taj residency
Mumbai
• Trident hotel in jaipur

Budget/Economy Hotels
• These hotels focus on
basic needs of guests
• Clean, comfortable and
inexpensive rooms
• Suitable for families,
bus tours business
people retired people
etc

Q&A
• 1.What is up-market
hotel
• 2.What is mid-market
hotel ?
• 3.What is Budget hotel?

Classified on basis of ownership
Classified on basis of
ownership
Proprietary
ownership
Management contract
condominium
franchise
Time-share

Proprietary ownership
• He is the direct owner
of the one or more
property
• Large hotels are owned
by international hotels
• EX: Marriott hotel
• Hilton Hotels

Franchise hotels
• Franchise meaning : it is the
authorization given by one hotel
to another hotel to use its trade
marks according to the guidelines
given by the former for specific
time and place
• Franchisor : is the company
owner
• Franchisee: is the another hotel
who use the trade marks of the
franchisor
• Franchising : Providing a
continuous relationship through
out the world as a chain hotels
• EX: Holiday inn
• Sheraton or hilton
• Accor hotels
• best western hotels

Management contract
• The building is owned by
one person and he will
give the property to the
franchise
• He will maintain the
expenses of the property
• The chain property person
will make the business in
the hotel
• It will be in contract basis
only
• EX: Hilton and
bestwestern

Time – share hotels
• It means for a period of
time or weeks
• Guest comes and stays
and enjoy their
vacations
• Multiple owner as
members
• They pay according to
their rooms and weeks it
calculated
• EX: club Mahindrawww.indianchefrecipe.com

Condominium hotels
• It is similar to time
share hotels
• But it is owned by
single owner
• Maintained by single
person
• Revenue goes to owner
directly
• EX: RCI Resort and
condominium hotels

Q&A
• 1.What is proprietary
ownership hotel
• 2.What is management on
contract hotel ?
• 3.What is condominium
hotel?
• 4.what is franchise hotels?
• 5.what is time-share hotel
• 6 how are hotels classified

Organization and Hotel
• An hotel can be called as
organization
• it also deals in business
• It has goal ( guest
satisfaction and profit)
• Guest satisfaction by
f&b,food production,hk,fo
• They have plan and co-
ordinate with staff and
other department to
achieve goals

Need for Organization
• Mr.Peter Drucker famous
management personality
he is said following
question :
• 1.what is our business?
• A.Hotel
• 2.who is our customer?
• A.Guest
• 3.what does our customer
consider valuable?
• A. providing luxury
services to the guest
Front office F&B service
Food
production
HK

Need for organization
• To carry the hotel effectively and
efficiently hotel should be well
organized structure :
• 1.it facilitates managerial action
• 2.it encourages and improves
efficiency
• 3.it makes communication easier,
faster and more effective
• 4.it ensures the optimal use of
resources
• 5.it stimulates creativity
• 6.it creates job satisfaction in
employees ,and motivating
employees
• 7.it leads to quality of service,
brand loyalty in guest
• 8.Maintain good will in the
market

Vision of the organisation- Hotel
• Vision: plan for the
future goals
• Qualities required :
• Leadership skills
• Decision making
• Multi-skilled work force
• Guest satisfaction
• Translator to guest
• User friendly
technology using
recycling items

mission
• Mission as per dictionary is called vocation or life
purpose It is statement of setting our an
organization policy
• A written statement stating the mission of the
establishment is called mission
• Mission should have following 7 functions:
• 1.define what is organization
• 2.define what the organization aspires to be
• 3.be limited to exclude some ventures
• 4.be broad enough to allow for creative growth
• 5.distinguish the firm from all other
• 6.serve as framework to evaluate current activitieswww.indianchefrecipe.com

Vision and mission

Objective, Goal and Strategy
• Objective : as per dictionary is purpose or
intention or aim
• It says that in order to carry out it mission of
the organization to achieve the end results
• Goal : means person ambition or aim
• It helps it achieving short term and long terms
goals
• Strategy : putting every thing in action
• Manager supervise junior staff
• Do as much pre-registrationwww.indianchefrecipe.com

Q&A
• 1.What is vision and mission?
• 2.What is objective:
• 3.What is goal?
• 4.What is stratergy?

Departments of Hotel
Hotel Departments
HK
Food Production
Engineering and
Maintenance
HR
Sales and marketing
Accounts
Front Office
F&B service
SecurityPurchase

Front office
Telephone operator
Bell desk/uniformed
services
Concierge
Front office
Reservations
Reception
Information
Desk
Cashier Travel desk

Housekeeping
Laundry
Housekeeping
Control Desk
Linen Room Uniform Room
Sewing
Room
Gardening

F&B Service
Outdoor catering
Pool side barbeques
Coffee
shop
F&B service
Restaurants
Bars Banquets Kiosks Room service

Food production
Pastry section
Soup section
Sauce
section
Food production
Larder
Roast section
Vegetable
section
Specialty
section
(Chinese/i
ndian/
continenti
nal)
Fish section

Engineering and Maintenance
Engineering and Maintenance
Foremen Technicians Helpers

Accounts
Accounts
Clerical staff Auditors Accountant

HR
Payroll
HR
Office
Assistants
Clerical staff Trainer

Security
Security guards
Security
Chief
security
officer
Secretary Supervisor

Sales andmarketing
Sales and
marketing
Sales
executive
Group sales
Clerical
staff

Review
• 1How many
departments are there in
hotel
• 2.What sub sections of
front office?
• 3.what are the sub
section of F&B/
• 4.What are the sub
sections of HK?
• 5.What are the sub
sections of food
production?www.indianchefrecipe.com

Major and Minor Revenue earning
departments
• Major earning department :
• Rooms
• Food & Beverage
• Minor earning department :
• Guest telephones
• Guest laundry & valet
• Guest services
• Support service department:
• Administration& general
• Sales and marketing
• Maintenance and engg.www.indianchefrecipe.com

Short question
• 1.Define the term Hotel
• 2.What is motel?
• 3.What is commercial hotel?
• 4. What are major and minor revenue
generating departments
• 5. Explain the following :
• Motel, 2.casino hotel 3. airport hotel
4.commerical hotel
• 6.What are the departments of hotelwww.indianchefrecipe.com

Long Questions
• 1.Define the term hotel and explain how hotels
are classified ?
• 3.Explain in details departments of hotel?
• 4.Explain in detail need for organization and
vision, mission and strategy in hotel ?
• 5.Explain in detail what are the major and
minor revenue earning departments of the
hotel
• Explain in details how hotels are classified on
basis :

HOTEL CLASSIFICATION AND HOTEL ORGANIZATION

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