SlideShare a Scribd company logo
Delivering a Point of Service in Store
Providing customers with a consistent
experience across all channels
Today’s session
• Stephen Barker-Graham – Head of
Practise Retail & CRM
• Liam Kerrigan - Consultant
• James Armstrong – Consultant
Opportunity for questions at the end
The Challenge…
Retail is changing
• Migration away from traditional Bricks &
Mortar
• Perception that shops will be showrooms
for remote ordering
• High expectations over choice, supply and
price
The Response…
Supporting the future of Retail
• Focus shift away from traditional sales
• Enhanced knowledge of your customers
• Offer value-add customer experiences
• Support remote ordering and delivery
• Explore new sales channels
The Demo…
1. Look & Feel Intro
2. Customer Visibility
3. Advanced Ordering
4. Flexible Payments
5. Product knowledge
6. Reporting on the till
7. Flexible Sales
Channels
1 - Introduction to AX POS
Look and feel of the solution
2 - Visibility of your customers
Learn more about your customer while
they’re in store
Get visibility of their activities in other
channels
3 - Enhanced Order Management
It’s not just about taking goods off the shelf
and taking them home in a bag
4 - Flexible ways to pay
New ways to facilitate payments from new
types of customers
5 - Know your products
Get access to additional product information
Let the customer make it their product
6- Till based reports
Real-time reports in store
Make decisions based on latest information
7 - Flexible Sales Channels
Design to support channels with specific
requirements –
Airports, Pop Ups, Food & Personal shopper
Thank You!
That was how we adapted the POS solution
to support the changing face of Retail
Any questions…?

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Dynamics AX - Point of Service Not Point of Sale

  • 1. Delivering a Point of Service in Store Providing customers with a consistent experience across all channels
  • 2. Today’s session • Stephen Barker-Graham – Head of Practise Retail & CRM • Liam Kerrigan - Consultant • James Armstrong – Consultant Opportunity for questions at the end
  • 4. Retail is changing • Migration away from traditional Bricks & Mortar • Perception that shops will be showrooms for remote ordering • High expectations over choice, supply and price
  • 6. Supporting the future of Retail • Focus shift away from traditional sales • Enhanced knowledge of your customers • Offer value-add customer experiences • Support remote ordering and delivery • Explore new sales channels
  • 7. The Demo… 1. Look & Feel Intro 2. Customer Visibility 3. Advanced Ordering 4. Flexible Payments 5. Product knowledge 6. Reporting on the till 7. Flexible Sales Channels
  • 8. 1 - Introduction to AX POS Look and feel of the solution
  • 9. 2 - Visibility of your customers Learn more about your customer while they’re in store Get visibility of their activities in other channels
  • 10. 3 - Enhanced Order Management It’s not just about taking goods off the shelf and taking them home in a bag
  • 11. 4 - Flexible ways to pay New ways to facilitate payments from new types of customers
  • 12. 5 - Know your products Get access to additional product information Let the customer make it their product
  • 13. 6- Till based reports Real-time reports in store Make decisions based on latest information
  • 14. 7 - Flexible Sales Channels Design to support channels with specific requirements – Airports, Pop Ups, Food & Personal shopper
  • 15. Thank You! That was how we adapted the POS solution to support the changing face of Retail Any questions…?