Unlock the key insights and strategies behind effective sales management in this comprehensive SlideShare presentation. Delve into the intricacies of the sales management process, from lead generation to conversion and beyond.
When your product is high involvement, your marketing communications becomes high involvement and that is where direct marketing, relationship & personal selling comes into picture .
When your product is high involvement, your marketing communications becomes high involvement and that is where direct marketing, relationship & personal selling comes into picture .
Checkstand program - How to decide a distribution channelCHECK STAND PROGRAM
IN this presentation Checkstand Program has described how different distribution channels work and its different types with examples. At last we are going to decide on a final distribution channel.
Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.
Customer Serivce Training Representatives
If you want your customer service representatives to provide a world-class experience, then this is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!
The results you’ll see from this customer service training program include:
Improved customer satisfaction scores
Reduced escalations
Increased call resolution rates
A common service language
Improved staff morale and reduced turnover
Reduced costs
These customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:
Customer service departments
Inside sales and order desks
Credit and collections
Objectives:
1- introduction
2- Evolution of Marketing
3- CX Definition
4- Why is CX important for your business
5- The benefits of delivering a great CX
6- What is a good CX
7- The difference between CX & CS
8- The CX Cycle
9- Ways to Communicate your Customer
10- Measuring CX
11- Analyzing CX
Telephone sales has been around a long time - but telemarketing is a great sales/service tool for current customers, past customers, as well as prospects. Learn how and why other companies are successfully using this 'business' channel, and give yourself the chance to develop your own company's unique telephone outreach campaign. You will walk away with telemarketing tips/tricks and other options to use your phone successfully.
As a juniors' Moderator at Update CU " Student activity at Cairo uni. " , I was responsible for delivering Marketing and Entrepreneurship sessions to Juniors.
Don't hesitate to contact me at any time.
Hope you benefit!
Connect2Innovation: Sales- are you selling comfortable?Glenn Thorogood
What makes a good sales proposition?
•Are there different selling styles
•What does a professional buyer expect from you?
•Larger organisations
•Lead Generation –is your process robust enough?
How to Convert a Sales-Oriented Pipeline to a Customer-Oriented PipelineNever Mind Marketing
Today's consumers are entering your sales pipeline from various avenues and with more education than ever before. Your pipeline must be equipped to accommodate these new leads. Here is how to convert your sales-oriented pipeline to a customer-oriented pipeline.
Navigate the realm of strategic management, change, and turnaround strategies with this insightful presentation. Explore the dynamic landscape of organizational transformation, diving into the art of effective change management. Discover the key components of successful turnaround strategies and crisis management techniques employed by visionary leaders. This presentation offers a holistic view of strategic decision-making, emphasizing the pivotal role of adaptability, innovation, and strategic planning in steering organizations through transformative phases and towards sustainable success
Explore the nuances of service marketing in this comprehensive presentation. Delve into the realm of customer experience, service differentiation, and strategies tailored for the service industry. Uncover the crucial elements that define service quality and drive customer satisfaction. This presentation offers a deep dive into the unique challenges and opportunities in marketing services, providing insights into crafting impactful strategies that elevate the overall service experience and foster long-term customer loyalty.
Checkstand program - How to decide a distribution channelCHECK STAND PROGRAM
IN this presentation Checkstand Program has described how different distribution channels work and its different types with examples. At last we are going to decide on a final distribution channel.
Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.
Customer Serivce Training Representatives
If you want your customer service representatives to provide a world-class experience, then this is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!
The results you’ll see from this customer service training program include:
Improved customer satisfaction scores
Reduced escalations
Increased call resolution rates
A common service language
Improved staff morale and reduced turnover
Reduced costs
These customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:
Customer service departments
Inside sales and order desks
Credit and collections
Objectives:
1- introduction
2- Evolution of Marketing
3- CX Definition
4- Why is CX important for your business
5- The benefits of delivering a great CX
6- What is a good CX
7- The difference between CX & CS
8- The CX Cycle
9- Ways to Communicate your Customer
10- Measuring CX
11- Analyzing CX
Telephone sales has been around a long time - but telemarketing is a great sales/service tool for current customers, past customers, as well as prospects. Learn how and why other companies are successfully using this 'business' channel, and give yourself the chance to develop your own company's unique telephone outreach campaign. You will walk away with telemarketing tips/tricks and other options to use your phone successfully.
As a juniors' Moderator at Update CU " Student activity at Cairo uni. " , I was responsible for delivering Marketing and Entrepreneurship sessions to Juniors.
Don't hesitate to contact me at any time.
Hope you benefit!
Connect2Innovation: Sales- are you selling comfortable?Glenn Thorogood
What makes a good sales proposition?
•Are there different selling styles
•What does a professional buyer expect from you?
•Larger organisations
•Lead Generation –is your process robust enough?
How to Convert a Sales-Oriented Pipeline to a Customer-Oriented PipelineNever Mind Marketing
Today's consumers are entering your sales pipeline from various avenues and with more education than ever before. Your pipeline must be equipped to accommodate these new leads. Here is how to convert your sales-oriented pipeline to a customer-oriented pipeline.
Navigate the realm of strategic management, change, and turnaround strategies with this insightful presentation. Explore the dynamic landscape of organizational transformation, diving into the art of effective change management. Discover the key components of successful turnaround strategies and crisis management techniques employed by visionary leaders. This presentation offers a holistic view of strategic decision-making, emphasizing the pivotal role of adaptability, innovation, and strategic planning in steering organizations through transformative phases and towards sustainable success
Explore the nuances of service marketing in this comprehensive presentation. Delve into the realm of customer experience, service differentiation, and strategies tailored for the service industry. Uncover the crucial elements that define service quality and drive customer satisfaction. This presentation offers a deep dive into the unique challenges and opportunities in marketing services, providing insights into crafting impactful strategies that elevate the overall service experience and foster long-term customer loyalty.
Enter the dynamic world of programmatic advertising through this comprehensive presentation. Explore the cutting-edge technology behind real-time bidding and automated ad placements that revolutionize digital marketing. Dive into the intricacies of targeted advertising, leveraging data-driven insights to reach the right audience at the right time. This presentation unveils the power of programmatic ad campaigns, offering insights into optimizing strategies, maximizing ROI, and staying ahead in the ever-evolving landscape of digital advertising.
Unlock the power of personalized communication with email marketing. This presentation delves into the art and science of crafting targeted messages that resonate with your audience. Explore the strategic use of data-driven insights, segmentation, and automation to create compelling campaigns that drive engagement and conversions. From optimizing subject lines to nurturing leads, this presentation offers practical insights to harness the full potential of email marketing in building lasting relationships and driving business growth
Explore the essence of Titan Watches Ltd in this succinct overview. Dive into the history, innovations, market presence, and unique offerings of this renowned timepiece brand. Gain insights into its evolution, market positioning, and consumer impact within the dynamic watch industry. Uncover the success story behind Titan Watches Ltd through this concise presentation
Explore the essence of Titan Watches Ltd in this succinct overview. Dive into the history, innovations, market presence, and unique offerings of this renowned timepiece brand. Gain insights into its evolution, market positioning, and consumer impact within the dynamic watch industry. Uncover the success story behind Titan Watches Ltd through this concise presentation
Embark on a journey into the world of digital marketing with this introductory presentation. Gain a comprehensive understanding of the digital landscape, from online advertising to social media strategies and SEO essentials. Explore the power of digital channels and emerging marketing trends that are reshaping industries. This presentation serves as a foundational guide for beginners, offering insights into the fundamentals and key components of successful digital marketing strategies in today's dynamic and ever-evolving online ecosystem
Maximize the customer lifetime value, Discover the strategies employed by Kotak Mahindra Bank to boost Customer Lifetime Value (CLV). This presentation unravels the innovative approaches and personalized services utilized by the bank to enhance customer retention, satisfaction, and overall value. Explore how Kotak Mahindra Bank leverages tailored financial solutions, customer-centric initiatives, and a holistic approach to amplify the lifetime value of its clientele. Gain insights into proven tactics that foster enduring relationships and drive sustained growth in the banking sector
Explore the essence of Titan Watches Ltd in this succinct overview. Dive into the history, innovations, market presence, and unique offerings of this renowned timepiece brand. Gain insights into its evolution, market positioning, and consumer impact within the dynamic watch industry. Uncover the success story behind Titan Watches Ltd through this concise presentation.
3. A sales process is a structured, repeatable set
of steps that a salesperson takes to move a
prospect from initial contact to a closed sale. It
is a roadmap that helps salespeople identify,
qualify, nurture, and convert leads into
customers.
6. • Cold calling
• Networking
• Client
recommendations
• Pain areas of your
potential customers
•
• Tailor your sales
presentation to meet
their needs
• Longer payment
periods
• Better maintenance,
speedier delivery, or
simpler contract
Clear price information,
delivery timelines, client
references, and any case
studies you may have in
your offers
7. • Cold calling
• Networking
• Client
recommendations
• Pain areas of your
potential customers
•
• Tailor your sales
presentation to meet
their needs
• Longer payment
periods
• Better maintenance,
speedier delivery, or
simpler contract
Clear price information,
delivery timelines, client
references, and any case
studies you may have in
your offers
9. Personal selling is known as the act of convincing a
customer to buy a given product or device. It is also
considered to be one of the most costly and effective
promotional methods that are ever seen.