2. Your Level of Experience
• Business growth plans – Can you cope ?
Staffing
Space
IT
• Order Volumes
3. Product Type
•
End Buyer – Forward Stock
Where are your customers – key markets
Should you keep stock in another country
•
Inventory Complexity
Number of SKU’s (Stock Keeping Units)
Product assembly
•
Automation and Order Status Notifications
The key to scalability and error elimination is automation
4. Logistics & Returns
• Customer Support
48% more likely to buy if there is locally based customer
support services
• Shipping
96% more likely to buy if it has free shipping
• Returns – Big One !
62% rarely return items bought online
40% of apparel bought online is returned
5. To Outsource or Not?
Pro‘s
• Frees you up to grow your business and focus on
Con‘s
sales and marketing
• Inventory is offsite & you are giving up some control
• Variable cost solution
• Cost – if it’s not going to save you money.
• Lower shipping costs
• Scale your order fulfilment to match your growth
•Communication – are you clear about your
• Savings on staffing costs
expectations
• Reduces the need for investment in Inventory
technology
• Gives you one point of contact for all storage and
shipping concerns
• Allows you to enter foreign markets with minimal
investment
