The document summarizes the growth of the courier industry in India. It discusses how the industry has evolved from traditional messenger services using runners and horses to modern courier companies using technology and automation. The courier market in India is large and growing rapidly due to the country's strong economic growth. Major players now handle millions of parcels monthly and serve most of the country. The future of the industry is very promising with continued rapid expansion expected.

1. Suresh Bansal DIRECTOR Head of International Business and Marketing 15 th December 2006 Development of Courier Industry in India

2. INDIA - A Mega Market India achieved 7.6% GDP growth (around US$691 billion) in 2005 and expected to cross 8% in 2006. 4 th largest Economy in terms of purchasing power parity 10 th most Industrialized economy 255 Fortune 500 companies getting services Political stability and broad consensus on reforms

3. Massive consumer base with nearly 1.1 billion population INDIA - A Mega Market 3.29 million sq. km. geographically Coastline of about 7000 km. Abundant, high-quality, cost-effective manpower estimated at 416 million

4. Roadways : 65,569 kms. of Highways Railways : 63,940 kms. Airways : 30 major Airports Waterways : 12 major ports & other minor intermediate ports INDIA - A Mega Market

5. Services – More than 50% Strong Agriculture and Industry sectors Booming Retail Sectors IT, BPO (30 bn $ - IT+ITES), Biotech, KPO, R&D, Education – Sunrise Industries India – Key Economy Drivers

6. Concept of courier services had existed in India for centuries in the form of messenger services, which were carried by: Pigeons Runners Horse Riders Birth, Growth & Development of Courier Service in India

7. Birth, Growth & Development of Courier Service in India The Indian Postal System came into existence in 1774 First Indian Post office Act introduced in 1837 Then came “A ngadia s” who carried documents and precious gems and jewels

8. Birth, Growth & Development of Courier Service in India The most unique Express Service prevalent in India is the “ Dabbawalas”

9. The organized Courier Industry came into existence in 1977 The Courier Industry started gaining momentum in 1980’s Birth, Growth & Development of Courier Service in India

10. Domestic Players – Market Share (Organised sector)

11. International Players – Market Share (Organised sector)

12. Technology In Courier Industry Web Based Tracking & Tracing of shipments Mobile / SMS Tracking facility Physical automations like Conveyor belts in hubs, Smart labels Overhead cameras on specially designed docks & hub floors Hand held wireless devices

13. Future Of Courier & Cargo Industry Courier & Cargo business has become a mega market Industry steadily growing at the estimated rate of 25% each year Very few players in the organized sector

14. Future Of Courier & Cargo Industry Estimated growth in revenue of INR 4,000 Crores (USD 889 Million) and expected to double in next 5 years Domestic airfreight market likely to grow exponentially by 2010 Attracting MNCs

15. DTDC OVERVIEW India’s largest delivery network Handles 10 million parcels a month 13,000 people in operations 3,700 locations Serves 10,000 Pin codes 10 Regional offices and gateways 240 International destinations Special services to SAARC ISO9000 Certified Reliance (ADAG) large shareholder

16. Franchises Pioneer in Franchise Business 3700 in India 25 in US and UK 500 finished 10 years 1000 finished over 5 years Win-Win partnership Long term commitments Sales support IT link up - intranet Special schemes

17. TECHNOLOGY Web based tracking Electronic POD Over 100 people team 10 Years of investment IBM partnership Solid intranet Linked with partners Bar coding of AWB 100% scanning

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