Exel and MavenWire discuss lessons learned over 9 years while outsourcing the support for key applications, including OTM (Oracle Transportation Management).
Presented by Samuel Levin (MavenWire).
Practice Leads Reid Kerr and Russ Rogers hosting a live webinar on Financial Data Management Enterprise Edition on Tuesday, December 2nd, 2014. The slides highlight the functionality of this release, upgrade considerations and implementation highlights.
Includes the drill back and audit functionality of FDMEE that is helping organizations create seamless data flows from source to reporting in an easy to use, administer and maintain package.
In less then 60minutes you will gain:
An Understanding of FDMEE
Comparison of FDM and FDMEE Variations
FDMEE functionality
Exciting and Informative Live Demo (hint: drillback)
Things you need to know to get started with FDMEE
Next Steps:
Take the 4 hour Conservative approach or 2 Day Deep Dive Exploration to learn how FDMEE works in your environment
Practice Leads Reid Kerr and Russ Rogers hosting a live webinar on Financial Data Management Enterprise Edition on Tuesday, December 2nd, 2014. The slides highlight the functionality of this release, upgrade considerations and implementation highlights.
Includes the drill back and audit functionality of FDMEE that is helping organizations create seamless data flows from source to reporting in an easy to use, administer and maintain package.
In less then 60minutes you will gain:
An Understanding of FDMEE
Comparison of FDM and FDMEE Variations
FDMEE functionality
Exciting and Informative Live Demo (hint: drillback)
Things you need to know to get started with FDMEE
Next Steps:
Take the 4 hour Conservative approach or 2 Day Deep Dive Exploration to learn how FDMEE works in your environment
There are many different supporting strategies for JDE. From global companies that are continuing to roll out JDE and other functionality to small companies with only a few users, they all have different support needs. A majority of the time those needs fluctuate based on their business requirements. Learn how three companies are supporting JDE in this presentation from an open round table forum that took place at COLLABORATE17.
Reverside IBM Enterprise Modernisation CapabilityRajib Gupta
This presentation gives a view of Reverside's relationship with IBM as an Advanced Partner, specifically in Enterprise Modernisation using IBM HATS toolset.
CG Consultancy UK Limited - Company Credentials PackChris Goodall
Overview presentation covering technology consulting services of CG Consultancy UK Limited and enterprise software development services of five one two Digital Limited
UTi Transport Solutions is a leading third-party logistics provider with customized value-added transportation solutions for clients and carriers of all sizes. UTi also prides itself on its commitment to cutting-edge technology which allows clients and carriers to successfully manage their transportation business.
In March of 2006, the company was acquired by UTi Worldwide. This means in addition to continuing to provide the kind of North American ground transportation solutions people have come to rely on, UTi Transport Solutions is also able to provide truly integrated global logistics capabilities when needed.
There are many different supporting strategies for JDE. From global companies that are continuing to roll out JDE and other functionality to small companies with only a few users, they all have different support needs. A majority of the time those needs fluctuate based on their business requirements. Learn how three companies are supporting JDE in this presentation from an open round table forum that took place at COLLABORATE17.
Reverside IBM Enterprise Modernisation CapabilityRajib Gupta
This presentation gives a view of Reverside's relationship with IBM as an Advanced Partner, specifically in Enterprise Modernisation using IBM HATS toolset.
CG Consultancy UK Limited - Company Credentials PackChris Goodall
Overview presentation covering technology consulting services of CG Consultancy UK Limited and enterprise software development services of five one two Digital Limited
UTi Transport Solutions is a leading third-party logistics provider with customized value-added transportation solutions for clients and carriers of all sizes. UTi also prides itself on its commitment to cutting-edge technology which allows clients and carriers to successfully manage their transportation business.
In March of 2006, the company was acquired by UTi Worldwide. This means in addition to continuing to provide the kind of North American ground transportation solutions people have come to rely on, UTi Transport Solutions is also able to provide truly integrated global logistics capabilities when needed.
Traditional TMS has not ventured into the world of more specialist logistics solutions such as Air, Rail networks and Postal services. However more and more we are seeing OTM being delivered in these industries across Europe . In the presentation we will demonstrate with use cases how OTM is being applied in these complex, previously off limits industries.
Turning the best product into the best solution requires the best people. An overview of customers across the world, how they are using OTM and the value that our global team brings them.
As interest in cloud solutions and their use with enterprise applications has increased, MavenWire has taken a lead in implementing and benchmarking several instances of OTM using Amazon Web Services (AWS) and Elastic Cloud Compute (EC2). This presentation outlines how the instances were set up and configured; potential benefits of OTM in the cloud; cost and performance comparisons between the cloud and "traditional" server configurations; areas of concern and issues to be aware of when implementing OTM in the cloud. In addition, we will also outline what we believe the future direction of cloud OTM will be, as well as where we believe it is best suited to customer needs.
Having the ability to analyze why a particular process in OTM did not output the desired results dramatically increases the value of your OTM team and their overall productivity. Understanding the detailed content provided within Explanations, Logs, and Diagnostics will allow your users to become super users of their own domains.
OTM Value for International Logistics including Ocean Vessel TransportMavenWire
In the less harmonized International and European Supply Chain industry, this paper will outline the strategic value of OTM (Oracle Transportation Management). The paper will outline real solutions and real benefits from implemented OTM case studies in Europe. Highlighting some of the additional considerations when designing OTM solutions for International logistics.
Presented by Barry Hayes at MavenWire.
Virtualizing OTM - Real World Experiences and PitfallsMavenWire
Virtualization is here to stay. Between the many competing technologies (VMWare, Xen, Oracle VM, Cloud Computing, etc) and the proven benefits (cost reductions, improved management, DR and HA) – virtualization is on the "Must Do" list for most IT organizations.
However, questions remain. How does this affect my OTM deployment? Will it run? Will performance be affected? Will it be supported? Which technologies are best to base my architecture on? What pitfalls are out there that I can avoid? What are the best practices for deployment?
These and many other questions will be covered as Chris Plough shares many of the lessons learned while testing and deploying OTM with multiple clients and within MavenWire's Hosting Architecture.
Presented by Chris Plough at MavenWire.
Benchmarking OTM and Java - Is Your Platform Limiting PerformanceMavenWire
Your choice of platform has a significant impact on how OTM performs. Factors such as hardware architecture, operating system, Java JVM and application server can either enhance or limit OTM's performance and scalability. In this presentation, Chris will share his experience in benchmarking platforms for Java performance. He will discuss several freely available tools that you can add to your toolkit, including VolanoMark, DaCapo and Soap Stone. He will then show you to use each of these tools and discuss how the results relate to aspects of OTM, including agents, workflow and bulk plans. After this presentation, you'll understand how to use freely available tools to benchmark your platform and predict relative OTM performance.
Presented by Chris Plough at MavenWire.
More and more clients are looking to understand the capabilities of the OTM/G-Log architecture and configuration in order better tune OTM. Usually, this is required because of poor OTM performance or as preparation for significant changes to OTM configuration, volume, or platform. The client may be experience poor performance throughout the entire system or for a very specific use cases. The primary objective of a Performance Tuning Exercise is to understand how OTM is being utilized and to recommend solution to improve the performance of OTM.
We recommend and will take the audience through a “ground-up” performance tuning exercise, starting with hardware and infrastructure, moving to Java and App server tuning, then to OTM technical tuning and finally to the OTM functional tuning (data, agents, etc).
These audits may identify hardware constraints at each tier, networking, or other infrastructure constraints causing sub-optimal system performance. Simply stated, the performance audit will identify all bottlenecks in the system if they exist.
In many cases the largest performance is impacts are not hardware, but rather how the data is configured within the application. So as part of the exercise we will analyze database performance, individual SQL queries, OTM Queues, bulk planning parameters, agents, rates and the settlement process.
Understanding the methods which will best identify these bottlenecks will help you avoid performance issues early in your project and save considerable time and expense as you near go-live. This presentation will guide you through the steps necessary to better understand what is impacting performance and how to best handle it. It will provide lessons learned and tools that are available to you better manage and maintain a healthy OTM environment.
Presented by Chris Plough at MavenWire
Integrating EBS And OTM - Process Flows And Avoiding Pitfalls.pdfMavenWire
The presentation will include an overview of how the two systems integrate at a high level. We will then delve deeper and describe and diagram the flows between EBS and OTM, for the following processes: Sales Orders, Purchasing, Payables, Rates and Ship Methods. With that complete, we will discuss lessons learned from the projects, including the relative maturity of this integration offering, data mapping issues (particularly around units of measure and delivery dates), synchronization of shared data (including locations, carriers and service levels) and understanding several key terminology differences between the two products. Finally, we will end with a Q and A session, so that attendees can get answers to related questions or delve deeper into particular segments for greater detail.
Presented by Chris Plough at MavenWire.
Designing OTM for a Multi-Customer EnvironmentMavenWire
Averitt Express and MavenWire will walk you through the methodology taken to designing OTM for a 3PL. A TMS solution poses a unique challenge for 3PL’s in how to build a scalable solution that is easy to implement and support. Looking at unique customer requirements, business goals, and overall ease of use to ensure the solution can be reusable for customer on boarding.
Presented by Samuel Levin at MavenWire.
OTM DELIVERED: How Business Process Outsourcing and Preconfigured Solutions...MavenWire
How to leverage BPO (Business Process Outsourcing) to reduce your OTM (Oracle Transportation Management) implementation costs and focus on your core competencies.
Presented by Samuel Levin at MavenWire.
How to leverage the OTM (Oracle Transportation Management) FTI module to improve your logistics analytics.
Presented by Samuel Levin (MavenWire) during the 2008 OTM SIG Conference.
OTM - Coming Soon to Midmarket Companies Near You!MavenWire
MavenWire, Oracle and Styline Logistics discuss the "Mid-Market Challenge" and how companies can benefit from OTM (Oracle Transportation Management), due to lower barriers to entry. Presented by Samuel Levin at MavenWire.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
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B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
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The Right Collaboration, Leveraging Outsourcing Services to Focus on Core Competencies
1. The Right Collaboration,
Leveraging Outsourcing Services to Focus on
Core Competencies
Presented By Exel and MavenWire
Terrell Brown and Samuel Levin
June 22, 2009
2. Agenda
• Exel Company Overview
• Exel Glog/OTM History
• Customer/Domain Structure Overview
• 9 Years of Challenges
• Success Criteria for Deployment of OTM
• Outsourcing History
• MavenWire Model
• MavenWire Key Successes, Challenges, and Lessons Learned
2
3. DP DHL
A global player with strongly placed divisions... 2008
€ 54B Rev
€ 2.4B EBIT
220 Countries
500K Employees
Germany
Delivers mail to about
40mm households
Global Business Services (GBS)
Finance, Insurance/Risk, Claims Mgt, Legal, HR, Procurement, Real Estate, IT Services, Claims Mgt
3
4. Exel Supply Chain
Americas
$4.6 billion turnover in 2007
$186 million EBIT in 2007
41,000 employees
Operations focused in six countries
Over 90 million square feet operated
Over 925 tractors, 3325 trailers and
370 straight trucks
4
5. Exel Supply Chain Americas Structure
• Six Industry Verticals: Retail, Consumer, Life Sciences, Auto,
Chemical/Industrial, Technology
• Sector Leaders - Responsible for operations and sales in North
America and market development in Latin America
• Latin America operations and sales are delivered by country
management working with Americas sector leaders
• In addition, there are four product-based business units:
• Exel Transportation – Managed Transportation,
Truckload, Intermodal, LTL, and Brokerage
• DHL Global Service Parts – service parts distribution
• Express Logistics – time critical fulfillment
• Exel Direct – an “in home” final mile delivery business
5
6. Exel Transportation
Business Segments & Service Offerings
• Network Brokerage Business
– Network of over 90 Independent Business Owners (IBO’s) with national
coverage (plus Canada)
– Nationwide network of 250+ sales representatives
– Ad-Hoc and Contract Customers
• Managed Transportation
– Classic 3PL Transportation Management
– Customer Managed Operations
– Customized solutions within multi-client Transportation Management Centers
– Specialized Logistics (Hospitality Industry)
• Modes
– TL
– LTL, LTL Consolidation and Pool Distribution
– Intermodal
– International
• Canada & Mexico---domestic and cross border
• Rail & Rail Car Management programs 6
• Temperature Controlled Intermodal Fleet
8. Exel Supply Chain Americas
OTM History
• Exel Americas entered relationship with Glog in 2000
• First Customers implemented in 2001
– Started on version 2.5
– Upgraded to 3.1 in 2002
• OTM recognized as Global Strategic TMS Platform in 2004
– Upgraded to 4.0 in 2004
• Developed standard implementation model, processes, tools, and methodology
• Implemented 4.5 for new customers in 2005
• Upgraded 4.5 to 5.5 in 2007
• Migrated remaining 4.0 customers to 5.5 in 2008 and 2009
• Currently running version 5.5 CU3
• Certification of 5.5 CU5 in progress
• Exel Hosts OTM environment internally
• Exel controls all integration internally 8
9. Customer Configurations Implemented
• Customer 1 (Chemical) • Customer 3 (Consumer)
– Bulk Planning (Buy no Sell) – Bulk Planning (Buy no Sell)
– Rate Preferences, – Majority TL and Intermodal some LTL
– Execution, Track & Trace, Milestones – Rate Preferences
– Actuals – Execution, Track & Trace, Milestones
– Freight Pay in Process – Freight Pay Integrated with Outsourced Audit
– Integrated with External WM, Carriers, – Integrated with External WM, Carriers and
and Freight Pay Audit Freight Pay Audit
• Customer 2 (Retail) • Customer 4 (Chemical)
– Bulk Planning (Buy No Sell) – Bulk Planning (Buy no Sell)
– Cross-dock Planning – Outbound, Inbound, Returns
– Schedule based planning – Dock Scheduling
– LTL Trailer Building (Shipment Groups) – Rate Preferences
– Integrated with Internal WM – Execution, Track & Trace, Milestones
– Freight Pay Integrated with Outsourced Audit
– Integrated with External WM, Carriers, and
Freight Pay Audit
9
10. Customer Configurations Implemented
• Customer 5 (Mexico Chemical) • Customer 7 (Home Delivery)
– Bulk Planning (Buy and Sell) – Visibility Only (Shipment as Work SAW)
– Cross-dock Planning – 10+ Customers, 10K+ Shipments/Consignees
– Freight Pay with Internal Audit per month 160K+ Events per month
– Integrated with Internal WM – VPD Profiles for Multi Customers
– Public Track and Trace (Sign in based on
Phone Number and Zip Code no Login)
– Integrated with Internal Home Delivery
• Customer 6 (Mexico Consumer Planning TMS
Consolidation)
– Parent/Child/Grandchild Domain
Structure 40+ Domains
– Bulk Planning (Buy and Sell) • Customer 8 (Chemical/Industrial)
– Cross-dock Planning across 40 domains – No EDI – Manual Order Entry
– 8 Cross-dock locations (4 more by end – BOL Creation and Auto Email
of year)
– Custom Dispatch with Drivers License – Radioactive, Explosives and Hazardous
and License Plate verification – Freight Pay Integrated with Outsourced Audit
– Order Level POD
– Integrated with Internal WM
– VPD Profiles for Planners
10
11. 9 Years of Challenges
• Recruiting and retaining resources with:
– OTM technical knowledge
– Transportation Management Knowledge
– Knowledge to translate business requirements into OTM
functional design
– Process knowledge to continuously improve
• Implementing a one instance, scalable production environment
• Maintain separate instances for testing current versions while
certifying new versions
• Clumsy, error prone process of migrating from test to production -
base data, configurations, etc
• Significant work to accommodate a release schedule with frequent
updates (CUs) to features and functions
11
12. Success Criteria for Deployment of OTM
• Implementation
– Business Process knowledge
– Application expertise
– Design efficiency
– Technical Administration
– Quality Assurance
– Project Management
• Daily User Support Level 1 (answer phone/email) to Level 2 - diagnose/fix
problem to Level 3 - Metalink“
– Detailed process and application knowledge
– Standard application support procedures
– Day to Day user interaction
– Incident Management tools to support SLA’s and provide visibility to
workflow and progress of incidents and requests
• Continuous Improvement
– Processes to certify and deploy new releases
– Change Management Effectiveness
– Improvement Action Plans by customer to ensure continuity of solution 12
13. Project Types
• New Customers
• Migration of existing customers from Legacy TMS
(Non-OTM)
• Upgrades to New releases
• Continuous Improvement
13
14. Exel’s Objective to Outsourcing
• The following slides will show the changes we’ve made in our
implementation and support model throughout the course of 9
years to meet our ultimate objective to
– Maximize our use of the OTM product to support our core
competency of Supply Chain Management
– Streamline Implementation timelines
– Improve on-going Support Service Level Agreements
– Keep costs as variable as possible
14
15. Project Team The specified roles of a project
Project Sponsor
team are the areas in which Exel
has considered for Outsourcing.
Business PM
Solution Operations
SC3 Support IT PM Carrier Management Financial Owner
Delivery Owner
Solution Delivery Solution Delivery Implementation Implementation Operations
Operations Lead Integration Analyst Integration Mapper Financial Lead Financial Analyst
Manager Analyst Systems Analyst Support Systems Analyst
Operations Users Integration Mapper 15
16. Exel Outsourcing History 2000 – 2002
Glog
Outsource
Design
Requirements Functional
Gathering Configuration
Project Technical
Management Configuration
Internal
Ongoing
Support
Go Live
Data Loading
Support
Migration
Shared To Production
Testing
Training
16
17. Overview of Model 2000 – 2002
Glog cont…
• Glog Project Manager
Design
• Glog Systems Consultants
Requirements Functional
• Exel Business Operations
Gathering Configuration
Project Technical
Management Configuration
Ongoing
Support
Go Live
Data Loading
Support
Migration
Benefits
Testing
To Production
• Most knowledgeable Resources of the product
Training
• Direct communication to Glog developers through our Consultants
Why we changed
Outsource
• Expensive
• Resources knowledgeable of product, but not of our business and processes
Internal
• Resources changed often causing a learning curve of our business
• Resources did not always have knowledge and experience in the functionality we use
Shared
17
18. Exel Outsourcing History 2002 – 2004
Glog and CGEY
Outsource Design
Requirements Functional
Gathering Configuration
Project Technical
Management Configuration
Internal Ongoing
Support
Go Live
Data Loading
Support
Migration
Testing
Shared To Production
Training
18
19. Overview of Model 2002 – 2004
G-log & CGEY cont…
Recap of Outsourced Model
Design
• CGEY Project Manager
Requirements Functional
Gathering Configuration
Project Technical
• Glog Systems Consultants
Management Configuration
Ongoing
Go Live
Support
Data Loading
• CGEY Consultants
Support
Migration
To Production
Testing • Exel Business Operations
Training
• Exel Support
Benefits
• Most knowledgeable Resources of the product
• Direct communication to Glog developers through our Consultants
• Experienced Consultants to help drive processes and documentation
Outsource
Why we changed
• Expensive
• Resources knowledgeable of product, but not of our business and processes
Internal
• Resources changed often causing a learning curve of our business
• Resources did not always have knowledge and experience in the functionality we use
Shared 19
20. Exel Outsourcing History 2004 – 2006
All Internal Resources
Outsource
Design
Requirements Functional
Gathering Configuration
Project Technical
Management Configuration
Internal
Ongoing
Support
Go Live
Data Loading
Support
Migration
Shared To Production
Testing
Training
20
21. Overview of Model 2004-2006
All Internal Resources cont…
• Exel Support – Memphis, TN
Requirements
Design
Configuration
• Exel Solution Delivery – Varied Locations
Gathering
Project
Management
Data Loading
• Exel Project Managers – Varied Locations
Ongoing
Support
Go Live
Testing
Support
Migration
To Production
Training Benefits
• Knowledgeable Resources of the product, the business and the processes
• Less expensive resources
Why we changed
• Turnover in Resources (Training Ground for Consultants)
Outsource
• Overloaded Resources
• Difficult to maintain customer satisfaction and SLA’s
Internal
21
Shared
22. Exel Outsourcing History 2006 – 2008
Cambridge
Outsource
Design
Requirements Functional
Gathering Configuration
Project Technical
Management Configuration
Internal
Ongoing
Support
Go Live
Data Loading
Support
Migration
Shared To Production
Testing
Training
22
23. Overview of Model 2006 – 2008
Cambridge cont…
Cambridge Resources Exel Resources
• Manager • Solution Delivery
Design
Requirements Functional
Gathering Configuration
• Onsite Analyst • Support Analyst
Project Technical
Management Configuration
Ongoing
Support
• Offshore Support Analyst • Project Managers
Go Live
• Offshore Development Analyst
Data Loading
Support
Migration
Testing
• Offshore Flexible Resources
To Production
Training
Benefits
• Bench strength of resources to leverage offshore
Outsource
Why we changed
• Limited Knowledge of full functionality of OTM
• Limited knowledge of business and processes
Internal
• Language Barrier
• Time Difference
23
Shared
24. Exel Outsourcing History July 2008 – Present
MavenWire
Outsource Design
Requirements Functional
Gathering Configuration
Project Technical
Management Configuration
Internal Ongoing
Support
Go Live
Data Loading
Support
Migration
Testing
Shared To Production
Training
24
25. Overview of Model July 2008 – Present
MavenWire cont…
MavenWire Resources Exel Resources
Design • Manager • Solution Delivery
Requirements Functional
Gathering Configuration
Project Technical
• Support Resource • Support
Management Configuration
Ongoing
Support • MavenWire Developers and Consultants • Project Management
Go Live
Data Loading
Support
Migration
Testing
To Production
Training
Benefits
• Very strong product knowledge and relationship with Oracle
• Mavenwire's hosting service provides technical insights that none of the other
companies have
• Great insights into future product direction
Outsource • Good value for money spent
• Smooth and rapid transition from implementation to Support
Challenges to date
Internal
• 24x7 support for level 2 diagnosis and remedy within SLA has been challenging
• Follow-up and continuous improvement to assess root cause and eliminate is still
evolving
25
Shared
26. MavenWire Standard Engagement Model
OTM OTM OTM Data
OTM Support OTM Hosting
Development Consulting Maintenance
Application
Business Rates,
XSL, Configuration
Process Environment Locations,
Reports, PL Issues,
Config, Assistance and Product
SQL, ETC Stability
Integration Updates
Issues
Functional /
Development Technical Hosting Managed
Technical
Team Support Services Services
Consulting
26
27. MavenWire / Exel Engagement Model
Benefits
OTM
Development • A single point of contact into both
MavenWire and Exel streamlines
communication
• Provides Management visibility into all
work streams
Consulting MavenWire Data • Easier to manage
Services
Support Maintenance
• Expert OTM resources
• Availability of MavenWire technical
resources to assist with complex issues
Support
& Hosting 27
Services
28. Key Successes, Challenges, and Lessons
Learned
• MavenWire Support is based on Key Glog/Oracle Tech Support
resources, that had prior knowledge of Exel business and
processes
• Resource Changes at the User and Management Level
– Important to have buy-in and support at the executive level
– As key team members change, re-defining roles and
responsibilities is difficult
• Proper Communication between Organizations
– Schedule regular meetings to stay apprised of major
milestones, challenges, and changes on the horizon
– Set Expectation and Goals
– Clearly define Roles and Responsibilities
28