Service comparison of leading logistics company in India, DTDC & FedEx. Service include customer satisfaction index measurement, customer feedback system, service blueprint, service escape, facilities etc.

1. Services comparison between DTDC and FedEx
Presented By:
Amisha Sinha(40)
Saurav Taluja(239)
Prince Kumar(280)
Nisha Burman(281)
Vikrant Kumar(473)
Subhasish Mondal(485)
9/4/2017 1GROUP 1

2. About DTDC Courier & Cargo Ltd.
• Established in 1990
• India’s largest delivery network
• Both Domestic & International services
• Serves 10,500 Pin Codes in India
• Handles 12 million parcels per month
• 13000 people in operations
• 240 International Destinations
• ISO 9001 Certified
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3. Services provided by DTDC
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Domestic
Services
Premium
Express
Method
Supply
Chain
Solution
Priority
Services
Method
International
Services
New World
Retail

4. Service Category
Domestic
Service
DTDC Lite
D. Express
Service (Small
Package)
D. Cargo
Service
(Heavy
Weight)
DTDC VAS
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5. Contd.
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International
Service
Express
Service
Document
Non-
document
Cargo
Service
Door to Door
Door to
Airport
Airport to
Airport

6. Additional International Services
Student
express
Excess
baggage
Import
express
International
cash on
delivery
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7. Types of Shipment
• Premium Express Services
Premium Express Product assures delivery to
metropolitan and major cities. This provision is custom-
made for the seamless delivery of urgent consignments.
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8. Contd.
Premium
Express
Services
DTDC Plus DTDC BLUE
Prime Time
Plus
Premium
Express
Cargo
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9. Contd…
• Priority Services
Realizing the need to cater to a very niche client base
that includes large corporate clients, multi-nationals,
financial institutes, and banking and insurance
companies.
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10. Contd.
Priority
Services
Priority Air:
Handling cargo
shipments which will
be shipped by Air
Priority Surface:
Handling cargo
shipments which will
be shipped by
Rail/Road
Priority Express:
Handling document
packages which will
be shipped by the
fastest express mode
available
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11. DTDC Supply Chain Solutions
• Delivering end-to-end supply chain solutions, DTDC
strives for real-time services.
Distribution services that consist of :-
 Air Services : door pick up and delivery services
 Premium Air Services : assured delivery within 24
hours for all major metros in India
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12. Contd…
• Surface Services (break bulk services) : Door-to-
door as well as hub-to-hub pick-up and delivery
services
• Rail services : offers time-bound and safe movement
of all load through leased SLR with trained company
handlers
• Full Truck Load (FTL) services : efficient trucking
solutions to move a large volume of cargo
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13. A special operating procedure for
this product that entails
• Separate team for handling
• Dedicated premium line-hauls and service routes to
ensure fastest connection and turnaround times
• Ability to handle bulk volumes as per corporate needs
• Enhanced automation to manage complete process
flow from customer’s doorstep till last mile delivery
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14. Contd…
• Options available for securitized handling based on
the sensitivity of the shipments
• Ability to handle documents as well as cargo as per
the customer’s need
• Single window visibility on MIS, tracking
information and support, as needed by the customer,
within 24 or 48 hours (depending on the destination)
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15. DTDC New World (Retail)
Providing a bouquet of services to make life easy
DTDC New World has started with top ten services
which includes :
 Courier services
 Travel services
 Mobile services
 Utility bill payments
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16. Contd…
 DTH renewal
 Financial services
 Gifting services
 Movie /event tickets
 Office solutions
 Packaging solutions
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17. Customer feedback system of DTDC
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18. Customer Inquiry System
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19. Self Service Technologies
DTDC ensures that it identifies and deploys state-of-
the-art technology, which offers the following:
• World Class ERP (SAP)
• Real-time Connectivity
• End-to-end Consignment Tracking and Tracing
functionalities
• Data Accuracy
• Web-based and Mobile (text message) status query
solutions
• Tech-based Mass Mailing solutions
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20. Tech-related Research &
Innovations at DTDC includes
• Image-scan of Proof Of Delivery (POD) on the web
• Mobile-based instant delivery update
• Secured integration with ERP of alliance partners and
customers
• Franchisee ERP & Tech enablement
• Portal for Franchisees - a complete suite of
applications and utilities
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21. Contd…
• Fleet Management and GPS software solutions
• Logistics and Warehouse Management applications
• Human Resource Management Systems (HRMS) and
SFA applications
• Help Desk and call management applications
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22. Service Blueprint of DTDC
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23. DTDC concern for customers
E-solutions
for different
customers
E- Notify
Corporate
Tracker
Bulk
Tracker
E- tracker Tech Mailer
Web
Shipping
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24. About FedEx
Company Profile
• Founded by Frederick W. Smith in 1971
• The name "FedEx" is a syllabic abbreviation of the
name of the company's original air division, Federal
Express, which was used from 1973 until 2000
• Annual revenue of $45 billion (Consolidated, 2014-
15)
• Presence more than 240 countries and territories
• Serving 3.9 million shipments each business day
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25. Services of FedEx
FedEx divided itself into 6 different segments:
 FedEx Express
 FedEx Freight
 FedEx Ground
 FedEx Trade Networks
 FedEx Custom Critical
 FedEx Supply Chain Services
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26. Customer feedback system of FedEx
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27. Service Blueprint of FedEx
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28. FedEx concern about customers
• FedEx customer protection Centre
• Report fraud
• Security and privacy tips
• Recognize fraud
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29. Contd…
• FedEx tracking system :
 Track by tracking number
 Track by reference
 Track using advanced tracking
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30. ThankYou!
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