DTDC is India's leading courier company with over 281 owned offices and 5,800 franchise partners across the country. The document discusses DTDC's services, which include domestic and international delivery. It also covers the marketing mix of DTDC including their product pricing, places of service, promotion activities, and people involved. Suggestions are provided to both franchisees and the company to improve service quality and customer experience.
This PPT all about the DTDC service operations. There are different aspects covered under the services.Service blue print also available in it. failures also included in it. Take a look you can get lot of info from this. on courier services and the logistics departments. Technologies used by the courier services.performance parameters also included in it.
This PPT all about the DTDC service operations. There are different aspects covered under the services.Service blue print also available in it. failures also included in it. Take a look you can get lot of info from this. on courier services and the logistics departments. Technologies used by the courier services.performance parameters also included in it.
Industrial profile/Project report of Delhivery logistics. Includes information related to supply chain management, Distribution.
History of the company & growing position.
Service Blueprint - Supply Chain Logistics DHLTushar G
Service design is a complex task that can benefit from a more flow charting known as service blueprinting.
Jane Kingman - Brundage (1989) developed an effective approach for blueprinting
Service comparison of leading logistics company in India, DTDC & FedEx. Service include customer satisfaction index measurement, customer feedback system, service blueprint, service escape, facilities etc.
Gati ltd. Was incorporated on 25th April,1989 with its registered office at Secunderabad.It is established with an aim to redefine the logistics industry. www.unitedworld.edu.in
Industrial profile/Project report of Delhivery logistics. Includes information related to supply chain management, Distribution.
History of the company & growing position.
Service Blueprint - Supply Chain Logistics DHLTushar G
Service design is a complex task that can benefit from a more flow charting known as service blueprinting.
Jane Kingman - Brundage (1989) developed an effective approach for blueprinting
Service comparison of leading logistics company in India, DTDC & FedEx. Service include customer satisfaction index measurement, customer feedback system, service blueprint, service escape, facilities etc.
Gati ltd. Was incorporated on 25th April,1989 with its registered office at Secunderabad.It is established with an aim to redefine the logistics industry. www.unitedworld.edu.in
Business deck global xpress solutions 14thsep15Anshuman Tiwari
This is business deck for our company, which deals into online courier services working intracity as well as intercity, operating in both B2C and C2C model, headquatered at Jaipur, but sharing love and parcels across India
Business deck global xpress solutions 14thsep15Anshuman Tiwari
we are an online courier company working from Jaipur with the sole aim of making peoples life easier by delivering their couriers and parcels across India and within the city. we work across both intracity and intercity as well as B2C and C2C models
TQS Logistics is a company focused on creating value for its customers, combine intercontinental freight services with comprehensive value-added logistics services and supply chain services. The
company was founded in 2019 by Shashank Shekhar, Aswin Samal and Binita Kumari with a mission is to provide logistics & supply chain services to the customer’s requirements through high-quality
service
2. Companies overview:
DTDC Courier & Cargo Ltd is India’s leading express
distribution company.
It has over 281 own offices and over 5800 channel
partners (Franchisees) spread across the country
monitored through various regional offices.
DTDC serves nearly 10,000 pin codes delivering 11
million consignments per month. DTDC India provides
various services ranging from Domestic to International
services, Premier express, supply chain solutions to
name a few.
6. Calculation:
For Air Express & Air Cargo:
Length x Breadth x Height (in cms)
6000
For Surface:
Length x Breadth x Height (in cms)
4750
For International:
Length x Breadth x Height (in cms)
5000
For R-Express booking under Priority product, if any
dimension of the parcel exceeds 110cms then 2 times
the weight (Gross or Volumetric, whichever is more) is
directly charged to the customer as the railway
authorities charge the same.
8. Place of franchisee
Ravi Talkies, Tankapani Road,
Bhubaneshwar.
Area of Service Providing In Odisha
Bhubaneshwar -32 Zip Code
Odisha-503 Zip Code, pan India-10000 plus
10. DTDC strives to add sweetness to the festivities this Diwali
by providing specialized gifting options like Dry Fruits,
Exclusive Diwali Hamper – filled with traditional snacks &
sweets. One can send gifts to their loved ones in India and
abroad at attractive rates. DTDC offers specially designed
packaging to ensure that gifts reach the loved ones secured,
safe and on time.
Locally:
Given below are the way through which the local
franchisee does promotion:
Hoardings
Newspaper &
Visiting Cards.
12. DTDC with 13,000 individuals as its strength, delivers at
over 10,000 zip (pin code) areas, handling 10 million
consignments every month. DTDC serves over 240
international destinations.
Employees –
1: Office Manager
2: Field Manager
3: Delivery staffs
PEOPLE
14. Intimation timing: 9:00am To 10:00am From H.O
Delivery within the Day In normal service & if DTDC Pep Delivery
then within 12:30pm.
Order Receiving 10:00am To 7:00pm
Packaging and disposing at H.O - 7:30 pm -7:45pm
Packaging and despatching (Other than City)-8:30 pm-9:30 pm
Claims Settlement In Lost case
Copy Of F.I.R to Counter and From Counter To Head Office
Then It Goes To Evaluation of The Case By Company
Then The Booking Fee Is returned Within 7 To 15 Day’s With value
of Goods.
PROCESS
18. Suggestions
SUGGESTION TO FRANCHISEE
Regular Print Media Advertisement about location of
Counter and Customer awareness.
Proper timing of delivery which will help customer
loyalty.
Proper claim settlement to make image if cases are lost.
19. Proper monitoring of working of franchisees.
To enhance support and service system for avoiding the
delay of delivery.
Training and development of Franchisee’s employee’s to
give the standardise service.
To maintain uniformity among the counter in rendering
services.
Integrating the performance and delivery of
communicated offering there is gap in delivering and
communicating of offering.
SUGGESTION TO COMPANY