SlideShare a Scribd company logo
1 
Dave Biegger 
Driving Supply 
Chain Process 
Improvement: 
Trials and 
Tribulations 
Sr. Vice President, Global Supply Chain 
Campbell Soup Company
2 
Personal Background 
• Iowa State University – BS Chemical Engineering 
• Procter & Gamble (~24 years) 
• Campbell Soup Company (10 years) 
– SVP Global Supply Chain 
– VP N.A. Supply Chain 
– VP Global SC Strategy and Operational Excellence
3
4 
Agenda 
• Background on Campbell Soup Company 
• Perspective on SC Insights Rating 
– Path to improvement 
– Challenges 
– Learnings
5 
Campbell By the Numbers 
• World Headquarters based in Camden, NJ 
– Approximately 20,000 employees worldwide 
• A growing global food company with annual sales 
of more than $8 billion 
• Powerful brands in three categories: 
– Soup & Simple Meals, Snacks and Healthy Beverages 
• U.S. market leader in wet soup 
• Products available in more than 100 countries 
• Launching over 200 new products in F15
6 
Most 
people 
know 
Campbell 
as this
7
8 
Our Portfolio
9 
Our History 
Joseph Campbell, a fruit merchant, and 
Abraham Anderson, an icebox manufacturer, 
form partnership to can tomatoes, vegetables, 
jellies, condiments and mincemeat. First 
plant opens in 
Camden, N.J. 
Dr. John T. Dorrance develops 
formula for condensed soups. 
One of the original varieties is 
Tomato soup. 
Campbell’s iconic Chicken 
Noodle Soup is introduced 
to consumers. 
Campbell acquires 
Pepperidge Farm Inc. 
Campbell acquires Pace 
Foods, Inc., maker of leading 
brand of Mexican sauces. 
Campbell fully acquires Arnott's 
Limited of Australia, one of the 
largest biscuit manufacturers in 
the world. 
Prego pasta sauce, based 
on a family favorite of a 
Campbell chef, is 
introduced nationally. 
V8 Vegetable juice 
business is acquired. 
Campbell acquires Plum 
Organics, the #2 organic baby 
food company in the U.S. 
Campbell 
acquires 
Bolthouse 
Farms. 
Campbell acquires 
Kelsen Group, a Denmark-based 
company, which 
produces baked snacks. 
Divestiture of Godiva. 
1869 1897 1934 1948 1961 1981 1995 1997 2008 2012 2013
10 
Campbell’s Fun Facts 
If all the cans of Campbell’s 
soup sold last year were 
laid end-to-end, they 
would encircle the 
Equator over 
Andy Warhol ate 
Campbell’s Tomato soup 
for lunch every day for 
Campbell uses more than 
each year in its Chicken & Stars 
soup. In three years, Campbell 
produces more stars than 
are in the Milky Way
11 
OUR PURPOSE 
Our purpose honors the heritage of our 145-year 
company. Since the founding of Campbell in 1869, 
core beliefs have driven our company: 
• We believe in the power of food to connect 
people 
• Food should be good, delicious and accessible – 
all three, without compromise 
• We have a duty to protect the Earth; a duty to 
nourish and give back to our communities; and a 
duty to the people who bring their talents to 
Campbell every day
12
13 
Campbell Global Supply Chain 
• Agriculture 
• Procurement 
• Engineering 
• Manufacturing 
• Contract Manufacturing 
• Supply and Demand Planning 
• Customer Service 
• Logistics and Warehousing 
• Quality 
• Environmental Sustainability
14 
Campbell Manufacturing Facilities 
Campbell Soup 
Supply Company 
Dixon, CA 
Bolthouse Operations 
Bakersfield, CA 
Pepperidge Farm 
Bloomfield, CT 
Campbell Soup 
Supply Company 
Stockton, CA 
Pepperidge Farm 
Willard, OH 
Pepperidge Farm 
Downers Grove, IL Ecce Panis, Inc. 
Pepperidge Farm 
Lakeland, FL 
East Brunswick, NJ 
Campbell Soup 
Supply Company 
Maxton, NC 
Campbell Soup 
Supply Company 
Napoleon, OH 
Campbell Soup 
Supply Company 
Paris, TX 
Pepperidge Farm 
Denver, PA 
Pepperidge Farm Frozen Food Operation 
Downingtown, PA 
Pepperidge Farm 
Richmond, UT 
StockPot 
Everett, WA 
Campbell Soup 
Supply Company 
Milwaukee, WI 
Bolthouse Operations 
Prosser, WA 
Bolthouse Farms 
Canada, Inc. 
Wheatley, Ontario 
Campbell Company of Canada, Inc. 
Toronto, Ontario 
Kelsen Group 
Norre Snede, Denmark 
Kelsen Group 
Ribe, Denmark 
Arnott’s Biscuits 
Selangor, Malaysia 
Arnott’s Indonesia 
Jawa Baret, Indonesia 
Arnott’s Biscuits 
Huntingwood, Australia 
Arnott’s Biscuits 
Marleston, Australia 
Arnott’s Biscuits 
Virginia, Australia 
Campbell Soups Australia 
Shepparton, Australia
15 
SC Index (2006-2012)
16 
Background/Challenges 
Prior to rating period (8-10 years ago): 
• Great people, great culture 
(people oriented, high values) 
• Technically capable 
• Tremendous pride 
• Fragmented and de-centalized SC 
• Complexity (products, processes) 
• Non-Standard
17 
Journey 
• Company turnaround situation 
• New leadership 
– Focus on leadership and engagement 
• External Benchmarking 
• Talent/Culture 
– Mix of strong internal and external, diversity 
– Focus on collaboration and reapplication 
(reward/expectations)
18 
Developed Simple and Clear One Page Strategy 
Goal Areas: 
• Support Growth and Innovation 
while achieving Flat-to-Declining 
Total Delivered Cost 
• Transform the Supply Chain to a 
Demand Driven Supply Network 
• Improve/maintain Supply Chain 
fundamentals to world class 
benchmarks 
Strategy Areas: 
• Win vs Competition 
• Win with Consumers 
• Win with Customers 
• Win with People 
• Win with our Communities
19 
Journey – Started with the Basics 
• Strengthened the Foundation 
– Safety (standards, accountability, focus) 
– Quality 
– Service 
– Reliability/Predictability 
• Approached differently 
– Work processes and standardization 
– Network approach
20 
Operational Excellence 
(Example of Network Approach) 
Network Meet World Class 
Meet World Class Benchmarks 
Leadership 
Environmental 
Mgmt & 
Sustainability 
Health & 
Safety 
Demand Driven Supply 
Quality & 
Food Safety 
Management 
Asset 
Reliability 
Operations 
Reliability 
Continuous 
Improvement 
High 
Performance 
Organization 
Innovation 
Delivery 
Excellence 
Logistics 
Operations 
Owner Owner Owner Owner Owner Owner Owner Owner Owner Owner 
Integrated Pillars with Process Discipline to deliver a Demand Driven Supply Network (DDSN) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #1 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #2 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Focus Area #3 
(Owner) 
Example: Vision 
and Mission 
Example: 
Process Control 
Example: Daily 
Direction Setting 
Example: 
Constraint 
Management 
Example: 
Supplier Quality 
Example: 
Autonomous 
Maintenance 
Example: 
Prob Solving 
RCFA,6sigma, 
Kaizen 
Our Functions: Finance, Engineering, Planning, Logistics and Customer Service, Human Resources, Procurement, Quality, Safety, 
Business Teams, Information Technology, Contract Manufacturing, Reliability, Continuous Improvement 
our Values 
our Principles 
Benchmarks 
Growth & Innovation 
withFlat to Declining TDC
21 
Deployed SC Burning Platform Globally 
• Total Delivered Cost (broader focus on Margin management) 
– Set aspirational goal: Flat to Declining year after year 
– Educated and engaged the SC and Company leadership 
– Provided tools and approaches 
• Zero Loss Analysis 
• Focused Improvement (Kaizen) 
• Value Stream Mapping 
• Black Belt/Green Belt program 
– Changed behavior and mindset 
(holistic vs parochial)
22 
Developed TDC/Cost Savings Model 
Manufacturing 
(% Savings of total cost) 
Logistics 
(% Savings of total cost) 
Product Design 
(% Savings of total cost) 
X% Breakthrough 
Savings 
Y% Base/Continous 
Improvement Savings 
Owner:
23 
With Progress on the Foundation and Progress 
on TDC, Focused Strategically on DDSN 
• Past Experience (P&G, Lora, etc) 
• Value Opportunity 
• Culture/Org Impact 
Consumer 
Insights 
• More cost conscious 
• More occasions 
Consumer Driven, End-to-End, Flexible & Agile Value Chain 
• Initial doubt and resistance 
• Freedom/Engagement 
• Creativity/Ingenuity 
Products Campbell’s Supply Chain 
Customers 
Distri-bution 
Procure-ment/ 
Materials 
Mgmt. 
Manufactur-ing 
(Make- 
Pack) 
supp-lier 
Mgmt. 
• More channels and formats 
• More service requirements 
• More customization 
• More variety 
• Faster speed to market 
• Shorter lifecycles 
Maximum impact will come from collaborating beyond the SC to align 
capability and investment with the right level of Product and Customer complexity
24 
Initiated and Connected Major Programs 
Supporting DDSN 
Operating 
Strategy 
Visibility and 
planning 
Operational 
Excellence 
Network 
Optimization 
Common 
Platforms 
Integration and 
interdependency 
are key
25 
Example of Common Platform/Simplification 
• Declared the Opportunity 
• Committed the resources and to immediate return 
– Broke with traditional approach 
• Simplified (eliminated non value add) 
– Product (principle of quality) 
– Process 
– Equipment/Plant 
• Results 
– 35% less assets with same capacity and more flexibility 
– Significant expense savings 
– Inventory reduced 
– Products: reduced dice sizes of meats/vegetables ~75%, total ingredients reduced 40%, common bases, etc 
– Quality: improved products with reduced variation
26 
Results Progress Over Rating Period 
• Fundamentals 
– Safety (injuries reduced by 76%) 
– Environmental: ~20% reduction in both 
water usage & GHG emissions 
– Strong Service improvement 
– Reliability (efficiencies up 10%) 
• Cost 
– Savings increased by >30% 
– TDC trajectory “flattened” in normal inflation years 
• Network footprint (reduced number of plants by 45%)
27 
Considerations 
• It is a clear choice to aspire to step 
change vs incremental steady progress 
• Greater risk obviously comes with 
bolder actions 
• Good Priority Setting and monitoring 
Org Capacity are key in minimizing risk
28 
Recent Challenges 
• Major network consolidation (network optimization) 
– Inventory increase: Planned for and temporary (and justified) 
– Service impacts: while planned carefully and executed well in general, had 
impact on Capacity/Demand ratio, warehouse and logistics stress 
• Major Planning System implementation 
– Scope and complexity extended transition 
• Margin 
– Mix due to acquisitions of high growth businesses with lower margins 
– Trade investment trend that is now returning to historical levels
29 
SC Index Rating Perspective 
• SC progress at Campbell has been consistently very strong 
over an extended period of time 
– SC has provided great value to the company 
• Recent fall in rankings are due to some challenges we have 
experienced, but also heavily influenced by planned actions 
– Appropriate choices and trade-offs can adversely impact the rating…but 
they are still the right choices 
– Expect that we will recover fairly quickly as we we return to prior 
improvement trends
30 
Final Thoughts on the Campbell SC 
Ongoing Journey 
• People and Leadership make the difference 
(always) 
• A solid and correct foundation is key prior to 
launching significant improvement efforts 
• It is important for leaders to take the risk 
and declare breakthrough goals 
– Incremental steps and goals will not lead to 
breakthrough results 
– Accept and minimize the risk that comes 
with bolder actions

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Driving Supply Chain Process Improvement: Trials and Tribulations

  • 1. 1 Dave Biegger Driving Supply Chain Process Improvement: Trials and Tribulations Sr. Vice President, Global Supply Chain Campbell Soup Company
  • 2. 2 Personal Background • Iowa State University – BS Chemical Engineering • Procter & Gamble (~24 years) • Campbell Soup Company (10 years) – SVP Global Supply Chain – VP N.A. Supply Chain – VP Global SC Strategy and Operational Excellence
  • 3. 3
  • 4. 4 Agenda • Background on Campbell Soup Company • Perspective on SC Insights Rating – Path to improvement – Challenges – Learnings
  • 5. 5 Campbell By the Numbers • World Headquarters based in Camden, NJ – Approximately 20,000 employees worldwide • A growing global food company with annual sales of more than $8 billion • Powerful brands in three categories: – Soup & Simple Meals, Snacks and Healthy Beverages • U.S. market leader in wet soup • Products available in more than 100 countries • Launching over 200 new products in F15
  • 6. 6 Most people know Campbell as this
  • 7. 7
  • 9. 9 Our History Joseph Campbell, a fruit merchant, and Abraham Anderson, an icebox manufacturer, form partnership to can tomatoes, vegetables, jellies, condiments and mincemeat. First plant opens in Camden, N.J. Dr. John T. Dorrance develops formula for condensed soups. One of the original varieties is Tomato soup. Campbell’s iconic Chicken Noodle Soup is introduced to consumers. Campbell acquires Pepperidge Farm Inc. Campbell acquires Pace Foods, Inc., maker of leading brand of Mexican sauces. Campbell fully acquires Arnott's Limited of Australia, one of the largest biscuit manufacturers in the world. Prego pasta sauce, based on a family favorite of a Campbell chef, is introduced nationally. V8 Vegetable juice business is acquired. Campbell acquires Plum Organics, the #2 organic baby food company in the U.S. Campbell acquires Bolthouse Farms. Campbell acquires Kelsen Group, a Denmark-based company, which produces baked snacks. Divestiture of Godiva. 1869 1897 1934 1948 1961 1981 1995 1997 2008 2012 2013
  • 10. 10 Campbell’s Fun Facts If all the cans of Campbell’s soup sold last year were laid end-to-end, they would encircle the Equator over Andy Warhol ate Campbell’s Tomato soup for lunch every day for Campbell uses more than each year in its Chicken & Stars soup. In three years, Campbell produces more stars than are in the Milky Way
  • 11. 11 OUR PURPOSE Our purpose honors the heritage of our 145-year company. Since the founding of Campbell in 1869, core beliefs have driven our company: • We believe in the power of food to connect people • Food should be good, delicious and accessible – all three, without compromise • We have a duty to protect the Earth; a duty to nourish and give back to our communities; and a duty to the people who bring their talents to Campbell every day
  • 12. 12
  • 13. 13 Campbell Global Supply Chain • Agriculture • Procurement • Engineering • Manufacturing • Contract Manufacturing • Supply and Demand Planning • Customer Service • Logistics and Warehousing • Quality • Environmental Sustainability
  • 14. 14 Campbell Manufacturing Facilities Campbell Soup Supply Company Dixon, CA Bolthouse Operations Bakersfield, CA Pepperidge Farm Bloomfield, CT Campbell Soup Supply Company Stockton, CA Pepperidge Farm Willard, OH Pepperidge Farm Downers Grove, IL Ecce Panis, Inc. Pepperidge Farm Lakeland, FL East Brunswick, NJ Campbell Soup Supply Company Maxton, NC Campbell Soup Supply Company Napoleon, OH Campbell Soup Supply Company Paris, TX Pepperidge Farm Denver, PA Pepperidge Farm Frozen Food Operation Downingtown, PA Pepperidge Farm Richmond, UT StockPot Everett, WA Campbell Soup Supply Company Milwaukee, WI Bolthouse Operations Prosser, WA Bolthouse Farms Canada, Inc. Wheatley, Ontario Campbell Company of Canada, Inc. Toronto, Ontario Kelsen Group Norre Snede, Denmark Kelsen Group Ribe, Denmark Arnott’s Biscuits Selangor, Malaysia Arnott’s Indonesia Jawa Baret, Indonesia Arnott’s Biscuits Huntingwood, Australia Arnott’s Biscuits Marleston, Australia Arnott’s Biscuits Virginia, Australia Campbell Soups Australia Shepparton, Australia
  • 15. 15 SC Index (2006-2012)
  • 16. 16 Background/Challenges Prior to rating period (8-10 years ago): • Great people, great culture (people oriented, high values) • Technically capable • Tremendous pride • Fragmented and de-centalized SC • Complexity (products, processes) • Non-Standard
  • 17. 17 Journey • Company turnaround situation • New leadership – Focus on leadership and engagement • External Benchmarking • Talent/Culture – Mix of strong internal and external, diversity – Focus on collaboration and reapplication (reward/expectations)
  • 18. 18 Developed Simple and Clear One Page Strategy Goal Areas: • Support Growth and Innovation while achieving Flat-to-Declining Total Delivered Cost • Transform the Supply Chain to a Demand Driven Supply Network • Improve/maintain Supply Chain fundamentals to world class benchmarks Strategy Areas: • Win vs Competition • Win with Consumers • Win with Customers • Win with People • Win with our Communities
  • 19. 19 Journey – Started with the Basics • Strengthened the Foundation – Safety (standards, accountability, focus) – Quality – Service – Reliability/Predictability • Approached differently – Work processes and standardization – Network approach
  • 20. 20 Operational Excellence (Example of Network Approach) Network Meet World Class Meet World Class Benchmarks Leadership Environmental Mgmt & Sustainability Health & Safety Demand Driven Supply Quality & Food Safety Management Asset Reliability Operations Reliability Continuous Improvement High Performance Organization Innovation Delivery Excellence Logistics Operations Owner Owner Owner Owner Owner Owner Owner Owner Owner Owner Integrated Pillars with Process Discipline to deliver a Demand Driven Supply Network (DDSN) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #1 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #2 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Focus Area #3 (Owner) Example: Vision and Mission Example: Process Control Example: Daily Direction Setting Example: Constraint Management Example: Supplier Quality Example: Autonomous Maintenance Example: Prob Solving RCFA,6sigma, Kaizen Our Functions: Finance, Engineering, Planning, Logistics and Customer Service, Human Resources, Procurement, Quality, Safety, Business Teams, Information Technology, Contract Manufacturing, Reliability, Continuous Improvement our Values our Principles Benchmarks Growth & Innovation withFlat to Declining TDC
  • 21. 21 Deployed SC Burning Platform Globally • Total Delivered Cost (broader focus on Margin management) – Set aspirational goal: Flat to Declining year after year – Educated and engaged the SC and Company leadership – Provided tools and approaches • Zero Loss Analysis • Focused Improvement (Kaizen) • Value Stream Mapping • Black Belt/Green Belt program – Changed behavior and mindset (holistic vs parochial)
  • 22. 22 Developed TDC/Cost Savings Model Manufacturing (% Savings of total cost) Logistics (% Savings of total cost) Product Design (% Savings of total cost) X% Breakthrough Savings Y% Base/Continous Improvement Savings Owner:
  • 23. 23 With Progress on the Foundation and Progress on TDC, Focused Strategically on DDSN • Past Experience (P&G, Lora, etc) • Value Opportunity • Culture/Org Impact Consumer Insights • More cost conscious • More occasions Consumer Driven, End-to-End, Flexible & Agile Value Chain • Initial doubt and resistance • Freedom/Engagement • Creativity/Ingenuity Products Campbell’s Supply Chain Customers Distri-bution Procure-ment/ Materials Mgmt. Manufactur-ing (Make- Pack) supp-lier Mgmt. • More channels and formats • More service requirements • More customization • More variety • Faster speed to market • Shorter lifecycles Maximum impact will come from collaborating beyond the SC to align capability and investment with the right level of Product and Customer complexity
  • 24. 24 Initiated and Connected Major Programs Supporting DDSN Operating Strategy Visibility and planning Operational Excellence Network Optimization Common Platforms Integration and interdependency are key
  • 25. 25 Example of Common Platform/Simplification • Declared the Opportunity • Committed the resources and to immediate return – Broke with traditional approach • Simplified (eliminated non value add) – Product (principle of quality) – Process – Equipment/Plant • Results – 35% less assets with same capacity and more flexibility – Significant expense savings – Inventory reduced – Products: reduced dice sizes of meats/vegetables ~75%, total ingredients reduced 40%, common bases, etc – Quality: improved products with reduced variation
  • 26. 26 Results Progress Over Rating Period • Fundamentals – Safety (injuries reduced by 76%) – Environmental: ~20% reduction in both water usage & GHG emissions – Strong Service improvement – Reliability (efficiencies up 10%) • Cost – Savings increased by >30% – TDC trajectory “flattened” in normal inflation years • Network footprint (reduced number of plants by 45%)
  • 27. 27 Considerations • It is a clear choice to aspire to step change vs incremental steady progress • Greater risk obviously comes with bolder actions • Good Priority Setting and monitoring Org Capacity are key in minimizing risk
  • 28. 28 Recent Challenges • Major network consolidation (network optimization) – Inventory increase: Planned for and temporary (and justified) – Service impacts: while planned carefully and executed well in general, had impact on Capacity/Demand ratio, warehouse and logistics stress • Major Planning System implementation – Scope and complexity extended transition • Margin – Mix due to acquisitions of high growth businesses with lower margins – Trade investment trend that is now returning to historical levels
  • 29. 29 SC Index Rating Perspective • SC progress at Campbell has been consistently very strong over an extended period of time – SC has provided great value to the company • Recent fall in rankings are due to some challenges we have experienced, but also heavily influenced by planned actions – Appropriate choices and trade-offs can adversely impact the rating…but they are still the right choices – Expect that we will recover fairly quickly as we we return to prior improvement trends
  • 30. 30 Final Thoughts on the Campbell SC Ongoing Journey • People and Leadership make the difference (always) • A solid and correct foundation is key prior to launching significant improvement efforts • It is important for leaders to take the risk and declare breakthrough goals – Incremental steps and goals will not lead to breakthrough results – Accept and minimize the risk that comes with bolder actions