Karen Navarro has over 5 years of experience in hospitality and retail recruitment. Her most recent roles include front desk associate at Makati Diamond Residences, recruitment specialist at Jeanoiology Inc., and HR associate at Watsons Personal Care Store's, where she handled recruitment and selection processes. She has a bachelor's degree in psychology from Universidad De Manila and skills in Microsoft Office, recruitment techniques, and HR systems.
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
The potential for luxury sector in India is enormous and this sector is set to continue to grow significantly. Is India the new growth driver for the luxury sector ? The "India Luxury Summit" was the occasion to discuss about the opportunities and challenges of the sector. ( Nicolas Ribollet )
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Steering wheel, column and shaft – driver inputs
Steering gear – changes direction – rotating steering wheel into linear motion.
Steering linkage – connects steering gear to steering arms
Ball joints – allows movement of steering components and suspension
Des actions commerciales réalisées pour l'obtention de mon BTSThomas Ormansay
Ce document présente les actions commerciales que j'ai pu réalisées et présenter lors de mon épreuve de commerce dans le but de l'obtention de mon BTS Communication
A well-mannered, articulate and hardworking individual who has invaluable experience of providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent in customer retention and complaint resolution. With good telephone manners and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business.
Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company.
1. NAVARRO, KAREN R.
2B at 501 Amarlanhagui St. cor. Yangco St. Tondo, Manila
xerio0908@gmail.com,
+639193494144, +639278611741
EMPLOYMENT HISTORY:
MAKATI DIAMOND RESIDENCES
Nov 3, 2014-November 6, 2015
Position Title: Front desk Associate (Part of pre-opening team)
Industry: Hospitality
Duties and Responsibilities:
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling
policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the
hotel.
7. Coordinates room status updates with the housekeeping department by notification
housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use
rooms.
8. Possesses a working knowledge of the reservations department. Takes same day
reservations and future reservations when necessary. Knows cancellation procedures.
9. File room keys ( only for manual room key hotels)
10. Knows how to use front office equipment.
11. Process guest check-outs.
12. Performing cashier related functions like posting charges to guest accounts, raising paid
out's, currency exchange,
13. Follows procedures for issuing and closing safe deposit boxes used by guests.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.Courier Mail Register
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and
meetings taking place in the hotel.
17. Attends department meetings.
18. Reports any unusual occurrences or requests to the manager or assistant manager.
19. Knows all safety and emergency procedures, Is aware of accident prevention policies.
20. Maintains the cleanliness and neatness of the front desk area.
21. Understand that business demands sometimes make it necessary to move employees from
their accustomed shift to other shifts.
2. JEANOLOGY INC.
February 10, 2014-June 7, 2014
Position Title: Recruitment Specialist
Specialization: Recruitment and Selection Process
Industry: Apparel and clothing
Duties and Responsibilities:
-Handles back office position (staff level up to executive)
-Ensure 100% fillrate
-Responsible for the end-to-end process of recruitment
-Sourcing of applicants thru online advertisements, referrals government and school placements
-Administering and interpreting of psychological exams
-Conducts initial interview
-Conducts orientation to newly hired employees
WATSONS PERSONAL CARE STORE’S (PHIL’S.) INC.
June 17, 2011-February 8, 2014
Position Title: HR Associate
Specialization: Recruitment and Selection Process
Industry: Health Care and Beauty Care Retail Store
Duties and Responsibilities:
-Handles 21 Watsons Department Store in GMA Area (300 manpower headcount)
-Monitors the fill rate and variances of assigned stores
-Ensure 100% fill rate
-Sourcing qualified applicants by establishing different recruitment channel (eg, online
Recruitment, Walk-in, Referrals, Bench Mark, Career Job fairs, School and PESO Coordination)
-Conducts day to day Initial and In-depth Interview of applicants (Store Operation Personnel)
-Coordinates and acts as recruitment representative to Jobs Fairs (local and provincial)
-Conduct pre-employment examination through psychological assessment
-Responsible for validation if qualified applicants work with SM or SM Affiliates through
Recruitment Validation System (RVS)
-Background information checking
-Discussion of pre-employment requirements
-Issuance and receiving of requirements of qualified applicants
-Validation of requirements
- In charge of BIR and HDMF registrations
-Ensure completion of pre-employment requirements upon deployment
-Safekeeping of all the 201 files of employees handled
-File Documentation and maintenance
-Orientation of new hires
-Responsible for generating and printing of New Hires Contracts through CHRIS System
- Issuance of company ID, mall ID, introduction letters and uniforms
-Discussion of Contracts for new Hires and contract signing
3. -Consolidation of data of New Hire employees for BDO cash card enrollment and timekeeping
purposes
-Generate weekly reports for department store in GMA area (Productivity Report, Applicants
databank, Variance Report and Fill rate Report)
-Generate monthly reports for department store, mall and street store in GMA Area (Seasonal
and Vacancy reports through HR Analytics)
-Performs various HR related functions to ensure compliance with requirement of office
administration
-Attends to weekly management meetings as scheduled,
-Assumes responsibility for effectively recording, maintaining, and reporting human resource
information.
-Assumes responsibility for establishing and maintaining professional working relations with
applicants, visitors, callers, and business professionals.
-Accommodates Employee Concerns
-Maintains cleanliness and orderliness of the human resource office and properties.
-Maintain harmonious working environment
Educational Background:
Bachelors/College Degree (Graduated 2011)
Field of Study : Psychology
Major : General (Clinical, Educational and Industrial Setting)
Institution/College : Universidad De Manila (UDM)
Personal Information:
Age: 26 Years Old
Date of Birth: September 8, 1990
Civil Status: Married
Religion: Christian
Language: English and Tagalog
Height: 5’6 ft.
Skills:
-Knowledgeable in Microsoft Office, Microsoft Excel, PowerPoint Presentation, Computer
Savvy
-Knowledgeable in Targeted Selection (TS), Competency based Interview-S.T.A.R Approach
and HR Functional capabilities
-Knowledgeable in Opera System
-Resilient, Proactive and Diligent
Character References:
Issued upon request