![Margaret H. Decker <br />1 Drummer Road Unit A3 Acton, MA 01720 <br />(Home) 978-429-8014 (Cell) 617-538-8422 trainer3656@gmail.com<br /> Training and Development / Performance Improvement / Instructor <br />Dedicated training and development professional with the ability to make a positive impact by drawing on expertise in performance improvement, program development, human resources and administration. Strong background creating initiatives for at-risk youth, employed and unemployed job seekers, and business professionals. Dynamic trainer and facilitator with a talent for inspiring participants and helping them overcome obstacles to learning. Experience in staffing, training, employee relations and regulatory compliance. <br />Core Competencies: <br />Course Development Organizational Development Regulatory Compliance Needs Analysis Adult Learning Practices Program Management Training Client/Vendor Management Performance Improvement <br />Professional Experience <br />TRAINING INSTRUCTOR <br />MORGAN MEMORIAL GOODWILL INDUSTRIES, Boston, MA 2008-Present <br />Design, update and deliver a wide variety of competency based training programs including; Ethics, Problem Solving, Teamwork, Conflict Resolution, Communication and Time Management skills for underemployed, unemployed and disabled participants. Conduct technical training for internal staff members on Microsoft products. Build and maintain relationships with various state and non-profit agencies to develop additional training workshops and services. <br />Designed and facilitated a broad based curriculum that addresses the skills and abilities needed to secure and retain entry level employment, resulting in a 90% job placement rate of participants <br />Plan and facilitate quarterly Clothing Collaborative charity event serving approximately 150 individuals in the greater Boston area.<br />Planning committee member of the Goodwill’s Fresh Air Summer Camp for the Greater Boston area<br />ADMINISTRATOR / STORE SUPPORT COORDINATOR<br />STERLING AUTOBODY, Natick, MA 2006-2007<br />Built and sustained productive relationships with staff members, vendors and customers to promote operational excellence at 60 locations across the U.S. Managed essential financial and administrative matters, including the accurate distribution of more than 2,000 checks to corporate vendors on a weekly basis. Tracked accounts payable and receivable. Resolved customer complaints. Implemented policies. Ordered office supplies.<br />Supported the Human Resources department in processing new hire paperwork and managing other employee-related tasks for 60 national locations.<br />Increased staff performance and morale by planning team-building activities and events, and boosted productivity by streamlining motor vehicle record processes.<br />PROGRAM COORDINATOR <br />EMPLOYMENT LINKS, INC., Fitchburg, MA 2004-2005<br />Created and successfully implemented training and development programs for at-risk youth and welfare recipients. Served as reliable liaison to the public to facilitate implementation of educational and support services. Performed a wide range of administrative tasks.<br />Employment Links, Inc. – Prepared at-risk youth and young adults for positive futures through enrollment in GED, job training and other educational programs.<br />TRAINER / SENIOR EMPLOYMENT SPECIALIST <br />CAREER CONNECTIONS COLLABORATIVE, Boston, MA 2002-2003<br />Designed and delivered results-driven training programs to support participants in job search efforts while enhancing their professional skills. Inspired confidence while working with individuals and groups in a variety of workshops and seminars. Evaluated and enhanced programs.<br />Planned, developed and conducted 30-hour training workshops and provided one-on-one and classroom instruction to assist individuals in securing and retaining employment.<br />Successfully designed training tools and worksheets to educate and empower participants.<br />LEAD TRAINER / EMPLOYMENT CONSULTANT<br />PROGRAM DIRECTOR / EMPLOYMENT CONSULTANT <br />JOBWORKS, Indianapolis, IN 2001-2002<br />Earned fast-paced promotion to create, organize and facilitate training initiatives for Welfare-to-Work and Temporary Assistance for Needy Families (TANF) recipients as well as at-risk youth. As Program Director, recruited participants and organized/led workshops that prepared individuals for careers as Certified Nurse Aides. Managed HR functions such as payroll and employee relations.<br />Designed an exceptional job-readiness training curriculum included budgeting, goal setting, resume writing/interviewing, dressing for success, computers, conflict resolution and other details.<br />Created and presented educational programs for at-risk youth focusing on life/social skills, sex education and pregnancy prevention and substance abuse prevention.<br /> <br />PERSONNEL ADMINISTRATION / HUMAN RESOURCES<br />VISTEON (via Manpower), Indianapolis, IN 2000-2001<br />Screened resumes and conducted in-depth phone interviews to find qualified candidates for professional positions at many levels of the Visteon organization. Performed various administrative support duties to streamline and enhance day-to-day operations in busy office setting.<br />Played integral role in the Affirmative Action (AA) Audit by collaborating with colleagues in reviewing employee recruitment and placement procedures.<br />Balanced HR and administrative functions, and skillfully expedited employee screening and recruitment.<br /> <br />Education <br />Oakland University, Rochester, MI<br /> B.S. Human Resources/ Training and Development, GPA 3.71<br />University of Massachusetts, Boston, MA<br />Currently enrolled in the Instructional Design Program M. Ed. Estimated date of completion 5/ 2011<br />Primary focus is on the science of creating education and training in a systematic manner with a strong focus on adult learning theory and organizational development in the workplace.<br />Technical Experience <br />Microsoft Word, PowerPoint, Excel, Outlook <br /> Professional Development <br />,[object Object]](https://image.slidesharecdn.com/resumemay20102007-12787672299866-phpapp01/85/Resume-July-2010-1-320.jpg)
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- 2. Trained in TABE (Tests of Adult Basic Education) Administration
- 3. ASTD Member Boston and National chapters
- 4. GIDA