Direct marketing attempts to directly contact consumers without intervening media. It uses channels like direct mail, email, telemarketing and more to drive a specific call-to-action. Web 2.0 allows for integrating brand and direct marketing by enabling real-time dialogue and joint content creation between companies and customers. Dell pioneered a direct-to-customer model allowing customization. eBay connects buyers and sellers through auctions and fixed-price listings. The future of marketing involves customers taking more control and companies using Web 2.0 technologies to engage in more targeted and interactive marketing.