Listening is an active process of receiving, understanding, and responding to messages from the communication sender. It involves paying attention to the speaker, comprehending the content, and providing feedback. Effective listening requires practice and a desire to understand the other person by accounting for facts, thoughts, feelings, wants, needs, and expectations shared. The steps of listening include receiving the message, selecting important information, interpreting it, understanding, evaluating, and resolving any issues.

2.  listeningisaprocessofreceiving,integratingandreacting tothemessage
receivedfromcommunicationsender.
 Listeningalsoknownasactivelisteningisatechniqueusedin
communicationwhichrequiresapersontopayattentiontothespeekerand
providefeedback.

3.  Welistentoobtaininformation.
 Welistentounderstand.
 Welistentoenjoyment.
 Welistentolearn.

4.  Effectivelisteningisaskillthatcomefrompracticeandadesireto
understandtheotherperson.
 1. Accountoffacts.
2. thoughtsandbelieves.
3. Feelingsandemotion.
4. Wants,needsormotivations.
5. Hopesandexpectations.

5.  Receive
 Select
 Interpret
 Understant
 Evaluate
 Resolve

6.  Dueattentionshouldbepaid
 Showthatyouarelisteing
 Feedbackisimportant
 Deferjudgements
 Respondsappropriately

7.  Attitude
 Bodylanguageandpostures
 Tomakeyoucomrehendwhathasbeensaid
 Don’tinterruptwithwellmesningadviseorcomparisons.

8.  Relationshiplistening
 Informativlistening
 Sympatheticlistening
 Empathiclistening

9.  Hearingisoneofthefivesensesofapersonanditistheabilitytoperceive
soundbydetectingvibrationsthroughanorgansuchastheear.
 Listeningalsoknownasactivelistening.
 Hearingmeansthesensethrouhwhichapersonoranimalisawareofsound:

10.  thenationalyouthcouncilsayshearingissuchapassive.
 Hearingoccurswithorwithoutyourconsent.
 Hearingdefinesonlythephysicalmeasurmentofthesoundwavesthatare
transmittedtotheearandintothebrainwheretheyareprocessedinto
audibleinformation.