Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
Getting along with people is very important for the success of any organized activity, this is particularly so because most work is accomplished by working together. Interpersonal Relations are very important in securing success and happiness, not just at the work place, but everywhere else, including our own sweet home. Ability to get along well, with people and circumstances is very important.
Frustrated? Avoid Arguments in the Workplace with Allen School's Conflict Res...Allen School
Office politics frustrate everyone.. but don't let push come to shove! If you're unhappy in your work environment or frustrated with the actions of a coworker or patient, use these tips to overcome obstacles in a professional manner.
This abridged version, made up of select slides from my other presentations, was specially made for the executives of LIC, Hyderabad Division. You are requested to view the full versions of the other presentations, available here.
Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
Getting along with people is very important for the success of any organized activity, this is particularly so because most work is accomplished by working together. Interpersonal Relations are very important in securing success and happiness, not just at the work place, but everywhere else, including our own sweet home. Ability to get along well, with people and circumstances is very important.
Frustrated? Avoid Arguments in the Workplace with Allen School's Conflict Res...Allen School
Office politics frustrate everyone.. but don't let push come to shove! If you're unhappy in your work environment or frustrated with the actions of a coworker or patient, use these tips to overcome obstacles in a professional manner.
This abridged version, made up of select slides from my other presentations, was specially made for the executives of LIC, Hyderabad Division. You are requested to view the full versions of the other presentations, available here.
Using Feedback to Resolve Workplace ConflictSeetha Rani KP
Conflict resolution can be conducted through a variety of techniques. The technique I follow relies heavily upon feedback. It is vital to gain feedback and understand the context of the situation. Next, use an example of conflict as a result of that particular behaviour and go over the result and its impact.
This is a general overview of intercultural communication that helps to unveil the different aspects, background and skills to communicate effectively with different cultures
Emotional Intelligence (EI), the key to improving client building, existing relationships,
negotiation techniques and leadership skills, can best be taught, accessed, coached,
developed and enhanced by using improvisation techniques to support emotive learning.
Cognitive learning is less effective because it is knowledge‐based. As such, comprehending
the concepts of EI is not enough. Increasing one’s EI is like exercising a muscle rather than
learning more about a topic. It requires the appropriate action and reinforcement ‐‐ much
like lifting weights to develop stronger muscles rather than reading an exercise book.
Empathic Listening How can empathetic listening assist when listen.docxjenkinsmandie
Empathic Listening
How can empathetic listening assist when listening to respond, listening to learn, listening to be with, or listening to connect in order to go from concord to confirmation and prevent the conversation from going from concord to consolidation. Provide an emotional context (e.g. when someone else is angry, when you are angry, when some else needs forgiveness, when you need forgiveness).
Language Processing and Perception Bias
: Distinguish the different impacts of real, literal, and abstract motion in the course of normal language processing and perception bias. Reference the Dils reading and one previous reading to support your response
Dils, A.T., & Boroditsky, L. (2010). Processing unrelated language can change what you see.
Psychonomic Bulletin & Review.
17 (6), 882-888 doi:10.3758/PBR.17.6.882
Retrieved from: http://psych.stanford.edu/~lera/papers/goose-hawk.pdf
Discuss the Importance of Listening as a Tool to Design Effective Organizational Structure
An organization is a grouping of people, skills, and tasks designed to be the most effective use of time, talent, and treasure that is able to accomplish the mission or purpose of why the group has been organized. This is true from the very formal organizational structures of a school
house and hospitals, regardless if there is a pyramid or family design, to rather informal organizations such as the Red Hat Society or Parent Teacher Association. Organizations and teams are struggling to balance the needs of people with the needs of the whole system. Miyahsiro boils these needs down to respect, harmony, and effectiveness (Miyashiro, 2011). Therefore the words, connectors between the parts of the organization, must come from a place of respect and intended to fit, or be harmonious with, what is going on in the present to lead to a more effective future. However, while the intention behind the words is often more critical than the words themselves, we can hear the same words from different people with completely different responses. Their intention, our history with them, and our own history separate from them, all contribute to what we think we hear.
To assure that the spokesperson and words match the listener best, we as conflict resolutionalist must approach each new situation from an empathetic perspective. Be aware however, that empathetic listening is not about being nice, but about effecting change and getting results though making requests out of our shared connection.
Distinguish Between Sympathetic Listening and Empathetic Listening
Empathetic listening is different from sympathetic listening. Sympathetic listening creates a connection between two people. As you listen you relate the situation to one that you may have experienced. You appreciate the struggle and the concern as you have been through a similar struggle. Those who are sympathetic by nature work hard to assess situations through our framework and world experience. This is being sympathet.
Using Feedback to Resolve Workplace ConflictSeetha Rani KP
Conflict resolution can be conducted through a variety of techniques. The technique I follow relies heavily upon feedback. It is vital to gain feedback and understand the context of the situation. Next, use an example of conflict as a result of that particular behaviour and go over the result and its impact.
This is a general overview of intercultural communication that helps to unveil the different aspects, background and skills to communicate effectively with different cultures
Emotional Intelligence (EI), the key to improving client building, existing relationships,
negotiation techniques and leadership skills, can best be taught, accessed, coached,
developed and enhanced by using improvisation techniques to support emotive learning.
Cognitive learning is less effective because it is knowledge‐based. As such, comprehending
the concepts of EI is not enough. Increasing one’s EI is like exercising a muscle rather than
learning more about a topic. It requires the appropriate action and reinforcement ‐‐ much
like lifting weights to develop stronger muscles rather than reading an exercise book.
Empathic Listening How can empathetic listening assist when listen.docxjenkinsmandie
Empathic Listening
How can empathetic listening assist when listening to respond, listening to learn, listening to be with, or listening to connect in order to go from concord to confirmation and prevent the conversation from going from concord to consolidation. Provide an emotional context (e.g. when someone else is angry, when you are angry, when some else needs forgiveness, when you need forgiveness).
Language Processing and Perception Bias
: Distinguish the different impacts of real, literal, and abstract motion in the course of normal language processing and perception bias. Reference the Dils reading and one previous reading to support your response
Dils, A.T., & Boroditsky, L. (2010). Processing unrelated language can change what you see.
Psychonomic Bulletin & Review.
17 (6), 882-888 doi:10.3758/PBR.17.6.882
Retrieved from: http://psych.stanford.edu/~lera/papers/goose-hawk.pdf
Discuss the Importance of Listening as a Tool to Design Effective Organizational Structure
An organization is a grouping of people, skills, and tasks designed to be the most effective use of time, talent, and treasure that is able to accomplish the mission or purpose of why the group has been organized. This is true from the very formal organizational structures of a school
house and hospitals, regardless if there is a pyramid or family design, to rather informal organizations such as the Red Hat Society or Parent Teacher Association. Organizations and teams are struggling to balance the needs of people with the needs of the whole system. Miyahsiro boils these needs down to respect, harmony, and effectiveness (Miyashiro, 2011). Therefore the words, connectors between the parts of the organization, must come from a place of respect and intended to fit, or be harmonious with, what is going on in the present to lead to a more effective future. However, while the intention behind the words is often more critical than the words themselves, we can hear the same words from different people with completely different responses. Their intention, our history with them, and our own history separate from them, all contribute to what we think we hear.
To assure that the spokesperson and words match the listener best, we as conflict resolutionalist must approach each new situation from an empathetic perspective. Be aware however, that empathetic listening is not about being nice, but about effecting change and getting results though making requests out of our shared connection.
Distinguish Between Sympathetic Listening and Empathetic Listening
Empathetic listening is different from sympathetic listening. Sympathetic listening creates a connection between two people. As you listen you relate the situation to one that you may have experienced. You appreciate the struggle and the concern as you have been through a similar struggle. Those who are sympathetic by nature work hard to assess situations through our framework and world experience. This is being sympathet.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
1. CYRIL POTTER COLLEGE
OF EDUCATION
Behavioural Analysis and
Classroom Management
Topic: The concept of
healthy communication in conflict.
Lecture:Miss Sherryann Austin
2. G r o u p M e m b e r s
Althea K e l l m a n
J o y L e w i s
S h o n t e l C a s t e l o
S u s a n M u n r o e
3. ACKNOWLEDGEMENT
.
.I am pleased to acknowledge my colleagues who have
contributed their knowledge, time and support in the
completion of this assignment. Thank you for your relentless
effort and dedication although it was a bit challenging but we
were able to stay on course. A big thank you miss Sherryann
for your guidance, May God continue to bless and keep you.
4. W h a t c o m m u n i c a t i o n ?
. The act of transferring information from one place or person to another. Great leaders have excellent
communication skills, but also develop and maintain habits that make them more successful
communicators.
5. W h a t H e a l t h y C o m m u n i c a t i o n ?
A communication that lacks effectiveness doesn’t serve any purpose. A healthy communication between
family members, friends and colleagues is what we need in our everyday life. In a healthy communication
relationship both parties understand each other. They also know how to communicate by being clear,
honest and not judgmental. In an argument both parties understand that during argument it is not about
winning but understanding each other. In a healthy communication relationship both parties protect each
other feeling by caring about each other and trying to understand and make decision wisely.
6. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or political,
and can involve guns, money, people, animals or the laws of the country in which they live.
W h a t i s C o n f l i c t R e s o l u t i o n ?
Is a way for two or more parties to find a peaceful solution to a disagreement among them. The
disagreement may be personal, financial, political, or political, and can involve guns, money, people,
.animals or the laws of the country in which they live.
7. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or political,
and can involve guns, money, people, animals or the laws of the country in which they live.
C o n c e p t o f h e a l t h y a C o m m u n i c a t i o n
i n C o n f l i c t R e s o l u t i o n .
A readiness to forgive and forget, and to move past the conflict without holding resentments or anger. An
inability to compromise or see the other person's side, or to seek compromise and avoid punishment.
Feeling fearful or avoiding conflict, or expecting a bad outcome, is an early sign of pessimism.
8. Factors that affect healthy ,communication
in conflict resolution
According to Schellenberg Conflit is not the problem . In fact its inevitable.
problem is when two people do not know how to resolve differences, because each unresolved
significance becomes a brick and too many bricks becomes a wall.
Morton Deutsch contends that when an individual or group is denied its majo
requirement for identity, security, acknowledgment or equivalent investment inside of the genera
extended conflict is inescapable.
9. Tips to maintain healthy communication.
1. Be a good listener
2. Respect each other
3. Give constructive feedback
4. Use different communication styles in different situations
5. Have an open-mindset
6. Confidence
7. Avoid over reacting
10. E x a m p l e o f Conflict
Resolution
1. Define Acceptable Behavior. ...
2. Don't Avoid Conflict. ...
3. Choose a Neutral Location. ...
4. Start with a Compliment. ...
5. Don't Jump to Conclusions. ...
6. Think Opportunistically, Not Punitively. ...
7. Offer Guidance, Not Solutions. ...
8. Constructive Criticism.
.
11. Four essential skills for healthy conflict
Skillful Expression : is the ability to express my needs , values , opinions, feelings, and priorities
in a clear , direct and respectful way. In other words say , but don’t say it mean.
Skillful Listening is the ability to listen with the sole goal of understanding what my partner is
trying to express even when I don’t like or agree with what I am hearing .
Skill # 3 Creative problem-solving begins after we have skillfully listened to each other, so that
our opinion and feeling about an issue are on the table, face up , for both to see.
Skill #4 Responsible follow through means we each must do what we have agreed to do because
no matter how well we negotiate a solution, it will be meaningless without follow through. This
step build trust to a better bridge.
.
13. 1. Opportunities for growth and
higher engagement.
2. Better decisions and outcomes.
3. Greater job satisfaction.
4. Improved team dynamics.
5. Keep emotion in check.
6. Build trust.
A d v a n t a g e s o f C o n f l i c t
R e s o l u t i o n
14. D i s a d v a n t a g e s o f C o n f l i c t
1. Reduces efficiency
2. Undermine confidence
3. Results in polarizing
4. Results in fighting.
15.
16. Techniques to master healthy communication in conflict resolution
Trust- a fundamental and the ultimate test is based on behavior: people trust each other when the do
what they say they will do. Make sure you honor any promise you make . When in doubt , be open and
honest.
Respect – is about honoring the other person and you can effectively communicate with someone
only if you show respect to this person. Respect is unconditional and should not ‘be deserved’.
Whatever you opinion o someone is, you will only be able to communicate effectively with this person
if you respect each other. There are many ways to show respect , the best way is to give them your
undivided attention.
17. Awareness- (And understanding is critical to effective communication) Most people focus on
themselves, yet are not fully aware of who they are, how they behave and how others perceive them.
This is about behavioral styles. ( everyone is unique: don’t ignore differences, body language,( it
speaks more than words) and most importantly emotion intelligence ( a requirement to good
decision making).
Empthy- is all about being able to relate to another person on an emotional level . You need to make
conscious efforts to understand how and why people feel the way they do . Sincere empathy is what
enables another person to believe that you actually care. Your actions must be aligned.
Resolution- means a decision must be made. As an effective communicator , you must be able to
close a communication and that means a consensus must be reached and decisions must be taken.
The most important factor for you to have is intergrity. You know what you believe in , you are able to
clearly communicate these beliefs and your emotions are coherent with your beliefs. People follow a
person who they think has integrity
18. Information for this
R e f e r e n c e
assignment was taken
from the following
sources :
https://www.bustle.com/p/heres-how-experts-define-healthy-communication-in-a-relationship-15830872
https://www.linkedin.com/pulse/20140724013950 -5772412-the-five-elements-of-effective-communication
