1. The document discusses digital transformation efforts at the European Union from both a bottom-up and top-down approach. 2. It describes how the Digital Transformation Team is working methodically and agilely with both broad and narrow scopes to transform services across the entire Commission to be digital by default. 3. The approach involves establishing foundations from the bottom up by conducting user research, mapping user tasks to content, and aligning vision and culture around users, while also showcasing successes from the top down to drive further progress.