Recommended
Recommended
More Related Content
Similar to The Theory of the Compassionate Smart Business City
Similar to The Theory of the Compassionate Smart Business City (20)
Recently uploaded
Recently uploaded (20)
The Theory of the Compassionate Smart Business City
- 1. An Elvis A. Mella PTI Capstone Project The Theory of the Compassionat e Smart Business City
- 2. This is Me!
- 3. This is My City!
- 4. Riviera Beach 2015 Median Household Income: $43,191 (it was $32,111 in 2000. Median Household Income in the State of Florida: $49,426.00 March 2016 cost of living index: 100.3 (near average, U.S. Average 100) Unemployment: 5.6% Bronx, NY 2015 Median Household Income: $35,176 (it was $27,611 in 2000) Median Household Income in the State of NY: $60,850 March 2016 costs of living index: 180.5 (very high, U.S. Average is 100) Unemployment: 6.6% Reference: Riviera Beach City Data Statistics Reference: Bronx City Data Statistics
- 5. Riviera Beach, FL 2015 Bronx, NY 2000 Reference: http://www.city-data.com/city/Riviera-Beach- Florida.html Reference: http://www.city-data.com/city/Bronx-New-York.html
- 6. Why Did I explain this all to you instead of my credentials?
- 7. This is My City!
- 8. Government Cannot Run Like a Business
- 9. Private Sector Business Process Benefits
- 10. So What Did We Learn!?
- 11. • Whereby Public Administrators become Public Entrepreneurs • Abandon our monopolistic control • Where Departments look at the City as a system and themselves as a component of the whole • Citizens are engaged as a part of the integral assistance of the complete solution and not as a side note or a complaining customer A New Vision in Public Sector is Required
- 12. How do We Get There
- 13. Implementation Strategy for All These Projects
- 14. Breaking Down the Department Silos
- 15. So how do we stop this Dichotomy from staying in existence?
- 16. Breaking Down the Department Silos
- 18. Training Regiment What will this training start to create?
- 19. The United Front: A Systems Thinking City
- 20. The United Front: What the Staff and Council Created
- 21. So What is the Next Step?
- 24. The Business Analysis Breakdown the current business model of Each Department Evaluate best practice models from multiple municipalities and private sectors. Write policies that coincide with changing business processes Write governance to enforce this Department’s Business Model. Write all business processes down detailing how the Department functions. Present all findings to executive staff. Present non-confidential findings regarding the change in business processes to the public. What will this do?
- 25. The Business Analysis Boost Staff morale by indicating exactly what is expected of them. Provide transparency of an ever growing municipality to its constituents. Increase productivity and performance Discovery of City Business Goals Prioritization of City Business Goals Efficient application and implementation of new solutions by the City So where do we stand now?
- 26. The United Front: What the Staff and Council Created
- 27. So What Now?
- 28. Entering the ERP as a United Front
- 29. ERP – The Backbone of the Business Efficiency Collaboration Integrated Information Cost Savings Streamlined Process Mobility Forecasting Online Customer Service Transparency Benefits of Implementing an ERP Are: So What have we created Now?
- 30. The United Front: What the Staff and Council Created
- 31. So Are We There Yet?
- 32. Introducing GIS to the United Front
- 34. Original Purpose for GIS GIS was created to perform spatial analysis not maps Understanding Where Measuring Size, Shape and Distribution Finding the Best Locations and Paths Determining How Places are Related Detecting and Quantifying Patterns Making Predictions
- 35. Benefits Cost savings resulting from greater efficiency Better Decision Making Improved Communication Better Geographic Information Recording Managing Geographically Reference: Matt Artiz: Top 5 Benefits of GIS
- 36. The United Front: What the Staff and Council Created
- 37. Are We Done Yet? No But Close
- 38. Educating the United Front
- 39. Fostering Education • New skills and knowledge can be acquired • Existing skills and knowledge can be enhanced or updated, enabling staff to further improve proven strengths. • Weaknesses can be addressed or mechanisms put in place to compensate • Improvements in confidence, capability and competence. • Employees feel supported and enabled in their work. • Learning is progressed to practice in the workplace • Learning is shared, enhancing team performance. • Learning is used to improve performance at work. • Wider impact in the City through performance improvements and the dissemination of information, ideas and networking.
- 40. Fostering Education in the City
- 41. Fostering Education in the City Providing Leadership Courses Small Business Conferences Lunch and Learns Computer Basic Training Typing Courses Small Business Creation Small Business Mentoring Programs Reading Courses
- 42. The United Front: What the Staff and Council Created
- 43. The Last Piece of the Puzzle
- 45. Engaging the Public Allow citizens that have knowledge in a specific expertise join a Department’s Steering Committee as a member of the public to allow them to be shareholders in major projects. Create Town Hall meetings presenting projects, findings and status reports. Send out periodic customer surveys Send out periodic surveys requesting suggestions and ideas. Provide quarterly Department presentations to citizens explaining their high priority projects, how they run their business processes and provide status reports.
- 46. The United Front: What the Staff and Council Created
- 47. In Conclusion
Editor's Notes
- Born in 1981 in North Bergen New Jersey, I lived my first 5 years in the Bronx New York with my family. As you can see, I was sporting the latest polo shirt not afraid to let some of my stomach out as my dad held my newly born sister Maria. Talk about the amount of swag I had back then. This is my mother, the rock of the family. She was born in the Dominican Republic and migrated in the 70s to New York. With just a bag of clothes, she worked in warehouse factories making purses as she worked hard to learn the language and gain her citizenship. She migrated her entire family, including siblings, my Father, including his kids from his past relationship and even his ex-wife to New York and assisted them in getting their residencies and eventually their citizenships. This is a hardworking woman who spent the first week raising her newly Born son Elvis in a town car. Why make this statement? Because even though we didn’t have much, we had each other and she held us all to that bastion of knowledge. On the third photo is myself, my beautiful wife Autumn and our little daughter Abigail. I look at these two every day and think about how I can show them the love and affection and provide for them the necessary items to live with but the world.
- This is my City. The City I work for: Riviera Beach. This City is located along the Atlantic shores of Palm Beach County with a population of more than 30,000 residents. This City has the exact same hardworking people just like my mother trying to provide for their families the best they can possibly can. Yet at times, they struggle just like we did.
- Why did I explain this all to you instead of my credentials? Because, I wanted you to know a part of me and how I relate the Bronx to Riviera Beach.
- The citizens in this City remind me of the Bronx. Hardworking individuals, proud of their City, wanting to make it better, wanting to make it the best it can be yet falling short by the ideology that many municipalities seem to believe.
- That Government cannot run like a business. This debate has been longstanding within the Public Administration especially with our newly elected President. But this causes a problem. We miss out on the benefits that Private Sector Business Processes achieve.
- So what did we learn?
- Stage 1: Consider The Strategic Purpose This stage of planning ensures that the Planning process and final design will fit within the City’s context and truly support the strategic objectives of the City. Stage 2: Build the Foundation The result of this stage is a planning proposal that makes the case of what needs to be done and what it will take to get it done and explicitly seeks approval and funding to launch the formal planning process. At this stage, the process is introduced to the highest level executives of the City and to arrange to keep them fully informed of your progress. Stage 3: Conduct a Seminar Defining the specific requirements is the primary task of the planning process. City must meet with the Staff and executives to begin gathering specifics about the City’s needs from the user’s perspective. Stage 4: Describe the workflow This stage should result in documents that that includes a description of all the processes, functions, policies and services. Stage 5: Consider the data design This stage is the review of spatial data fundamentals so the City is better equipped to plan the data design that will best model the information products it requires. Stage 6: Choose a logical database model This stage reviews the advantages and disadvantages of each approach at this stage, so the City can choose a model that will best represent the data and its unique relationships, attributes, and behaviors. Stage 7: Determine System Requirements Here the City will envisage the system design in its entirety by examining as a whole what the City will require of a system: the GIS workstations, software, communications, bandwidth, and core capacity, and their location. Stage 8: Consider benefit-cost, migration, and risk analysis This stage conducts a benefit-cost analysis to make the business case for the system. Stage 9: Plan the implementation This stage focuses on how to put the system in place – acquisition and implementation planning.
- In Riviera Beach, as well as it might be in multiple municipalities, we work in what I like to term “The Silo Department Dichotomy in Government.” What this means is that a majority of municipality Departments do not look at the entire whole but only the Department itself. This creates an issue as multiple Departments not looking at the entire picture only puts themselves and the City at a disservice because ideas and processes do not flow across the City, only to the Department that created the process or idea. As you can see from this little diagram, every department has a vision, no one interconnects their vision with other Departments as they feel no need to. This causes a problem as you can see that they all simply miss the City’s Vision and business goals because they are concentrating solely on improving themselves not the City.
- So when you look at the previous diagram, you can see that there are tons of spokes in the wheel but we are not all looking at the System as a whole and that system is the City itself.
- Systems thinking is a management discipline that concerns an understanding of a system by examining the linkages and interactions between the components that comprise the entirety of that defined system. The objective is to shift the style of thinking within the City.
- A United Front. A Systems thinking City with One Vision and the same set of Business Goals in mind. Looking at each other for guidance in their proficiencies and relying on each other to collaborate and resolve all situations and issues that the City deals with not only on the day to day but for the future of the City. This creates a united team that thinks solely about the City and relies on each other to make the City the best it can be.
- By providing these courses and guiding the staff, the City will have created a City of System Thinking Departments.
- Knowing yourself is the beginning of all wisdom and in 2015 when the City ran an IT Master Plan across the 14 Departments, there was one solid item the Information Technology Division realized. Business Models were not documented. Business processes were not completely documented. This meant that each Department and Division has to take a deep look into itself and perform a business analysis.
- A Business analysis is a research discipline of identifying business needs and determining solutions to business problems. Solutions often include software-systems development component, but may also consist of process improvement, organizational change or strategic planning and policy development. Simply put what is needed is:
- A Business analysis is a research discipline of identifying business needs and determining solutions to business problems. Solutions often include software-systems development component, but may also consist of process improvement, organizational change or strategic planning and policy development. Simply put what is needed is:
- A Business analysis is a research discipline of identifying business needs and determining solutions to business problems. Solutions often include software-systems development component, but may also consist of process improvement, organizational change or strategic planning and policy development. Simply put what is needed is:
- Now we are a Smart Business City who understands our City’s Vision and its business goals are the main priority while at the same time understanding our business processes, understanding our policies, enforcing them and engaging in our citizenry by providing our results to them.
- So now you are probably questioning: Ok, we know to look at the whole, we know how we run our business, what's our next step!? How do we go from here!? The next step is to introduce a set of software platforms that allows us to do our daily functions as we do our business, in a systems thinking approach.
- An ERP or Enterprise Resource Planning System is a business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services, and human resources. Simply put, ERPs to me are the:
- The Backbone of the business. With ERPs, they provide you the data and reports needed to build the vision of your City. The benefits with a properly implemented ERP are amazing. Efficiency: Eliminates repetitive processes and realty reduces the need to manually enter information. Collaboration: With data being centralized and consistent, department’s can easily work together. Integrated Information: instead of having data distributed throughout several separate databases, all information is housed within a single location. Cost Savings: With one source of accurate, real-time information, ERPs reduce administrative and operations costs. Streamlined Process: increases efficiency and productivity by helping users navigate complex processes, preventing data re-entry, and improving functions. Mobility: The ability for the workforce to gain access to the centralized database from anywhere. Forecast: ERPs provide us the reporting tools and analytics that allow executives to forecast the future and create decisions to adapt to these specific forecasts. Online Customer Service: The ability for citizens to be able to request for service, pay for their utilities, create permits, order parks and recreation programs, increases the outreach in customer service to your constituency. Transparency: The ability to have a centralized database where departments can release non-confidential reports to the citizens allowing them to see the performance and status of projects as well as provide a new communication string between the citizen and the City Staff.
- What we as a City have created is a set of System Thinkers who analyze their business processes and integrated them into a Resource Planning system that allows themselves to be transparent, provide web services to its constituency, fosters collaboration and increases the efficiency in the services that they provide to their public. Sounds like we are improving yes?
- So are we there yet? As the great Dikembe Mutumbo said in one great commercial: “Oh No No No!” We have more work to do. We need to know bring a huge component in forecasting and economic development into Riviera Beach. And what is that?
- GIS Yes! Geospatial Information Systems. When you hear GIS, what is the first thing you normally hear?
- MAPS MAPS MAPS, oh yes GIS the glorious area where the Map rules everything. We see GIS and immediately think, “oh how this map is the end all be all” right? But what if I told you GIS is way more than that?
- GIS benefits organizations of all sizes and in almost every industry. There is a growing interest in and awareness of the economic and strategic value of GIS, in part because of more standards-based technology and greater awareness of the benefits demonstrated by GIS users. The number of GIS enterprise solutions and IT strategies that include GIS are growing rapidly. The benefits of GIS generally fall into five basic categories: 1. Cost savings resulting from greater efficiency. These are associated either with carrying out the mission (i.e., labor savings from automating or improving a workflow) or improvements in the mission itself. A good case for both of these is Sears, which implemented GIS in its logistics operations and has seen dramatic improvements. Sears considerably reduced the time it takes for dispatchers to create routes for their home delivery trucks (by about 75%). It also benefited enormously in reducing the costs of carrying out the mission (i.e., 12%-15% less drive time by optimizing routes). Sears also improved customer service, reduced the number of return visits to the same site, and scheduled appointments more efficiently. 2. Better decision making. This typically has to do with making better decisions about location. Common examples include real estate site selection, route/corridor selection, zoning, planning, conservation, natural resource extraction, etc. People are beginning to realize that making the correct decision about a location is strategic to the success of an organization. 3. Improved communication. GIS-based maps and visualizations greatly assist in understanding situations and story telling. They are a new language that improves communication between different teams, departments, disciplines, professional fields, organizations, and the public. 4. Better geographic information recordkeeping. Many organizations have a primary responsibility of maintaining authoritative records about the status and change of geography (geographic accounting). Cultural geography examples are zoning, population census, land ownership, and administrative boundaries. Physical geography examples include forest inventories, biological inventories, environmental measurements, water flows, and a whole host of geographic accountings. GIS provides a strong framework for managing these types of systems with full transaction support and reporting tools. These systems are conceptually similar to other information systems in that they deal with data management and transactions, as well as standardized reporting (e.g., maps) of changing information. However, they are fundamentally different because of the unique data models and hundreds of specialized tools used in supporting GIS applications and workflows. 5. Managing geographically. In government and many large corporations, GIS is becoming essential to understand what is going on. Senior administrators and executives at the highest levels of government use GIS information products to communicate. These products provide a visual framework for conceptualizing, understanding, and prescribing action. Examples include briefings about various geographic patterns and relationships including land use, crime, the environment, and defense/security situations. GIS is increasingly being implemented as enterprise information systems. This goes far beyond simply spatially enabling business tables in a DBMS. Geography is emerging as a new way to organize and manage organizations. Just like enterprise-wide financial systems transformed the way organizations were managed in the ‘60s, ‘70s, and ‘80s, GIS is transforming the way that organizations manage their assets, serve their customers/citizens, make decisions, and communicate. Examples in the private sector include most utilities, forestry and oil companies, and most commercial/retail businesses. Their assets and resources are now being maintained as an enterprise information system to support day-to-day work management tasks and provide a broader context for assets and resource management.
- What we as a City have created is a set of System Thinkers who analyze their business processes and integrated them into a Resource Planning system that allows themselves to be transparent, provide web services to its constituency, fosters collaboration and increases the efficiency in the services that they provide to their public. By introducing GIS, we also improve our decision making, communication, increase efficiency even more and now can manage a well recorded Geographic Information Superhighway.
- So far we have introduced a stronger business process but have we educated our staff to their optimal so they can perform these functions and processes at the expectations of their constituents? No?
- The City of Riviera Beach has lacked in proper education for staff based on their skills, roles and responsibilities. To foster education, we must have staff level assessments completed recommending the courses and certifications employees need to be able to perform their job at their optimal level.
- The City of Riviera Beach has lacked in proper education for staff based on their skills, roles and responsibilities. To foster education, we must have staff level assessments completed recommending the courses and certifications employees need to be able to perform their job at their optimal level. By fostering education we:
- With the inequality in education being so high in Riviera Beach, we must also foster education within our own community.
- By being a municipality that cares, we should provide small educational services to the public that can assist them in improving their knowledge and growth as well. Embracing the constituents with education will allow the City to assist in the creation of innovation, creativity and employment within the City. A list of programs that can be taught are:
- What we as a City have created is a set of System Thinkers who analyze their business processes and integrated them into a Resource Planning system that allows themselves to be transparent, provide web services to its constituency, fosters collaboration and increases the efficiency in the services that they provide to their public. By introducing GIS, we also improve our decision making, communication, increase efficiency even more and now can manage a well recorded Geographic Information Superhighway. Now we enhanced their education and we have instilled in them the ability to transfer and teach the Citizens in return. We provide a new resource to improve the education of our constituents as well as ourselves.
- We are at the Last piece of this Compassionate Smart Business City Puzzle which is?
- Engaging the Public: Our customers, partners and citizens. The piece that makes municipalities concentrate and work so hard to appease. But now that we look at the system as a whole, they must be integrated into it as they are a part of the system so how do we do this?
- We must make the citizens feels as a crucial part of the City because, they are. If we do not, we allow them to neglect the very place they call home.
- At the end we create a systems thinking City that analyzes its business processes regularly while working in a centralized system that provides transparency and spatial analysis to themselves and the public while fostering education to both staff and constituents and making sure they are engaged and a part of the process.
- A Compassionate Smart Business City is a Public Administration vision to revitalize their core foundations on how they perform Business by analyzing each Department, reviewing their current business practices, uniting them with the City’s strategic vision and providing Staff with solid business models, introducing new innovative models that allow us to engage the public as citizens, customers and our partners. Using the word Smart to truly utilize it for its definition “mentally alert, knowledgeable, intelligent” Business City where it uses its intelligence on how it performs its business while bringing the compassion that is needed to improve and enhance the community. This theory is just a start, but the belief and conviction is complete.