Presentation of the challenges facing IT departments when digital natives invade universities. Presented at Forskningsnet Konference 2009 http://forskningsnettet.dk/konferencer/2009/

1. Digital Natives: University Migration Forskningsnetkonferansen, 17.11.2009 Ingrid Melve, CTO, UNINETT

4. Identity management

5. Operational requirements

6. Security

8. support new tech, then move on

9. let professors do their job – with some help

14. Facebook, MySpace

15. Google search

16. Flickr, sharing photos

17. Skype, google docs

18. File sharing, BitTorrent

20. University takes away his tools, and brand him as an outlaw

21. University gives him outdated tools and lock his information away from his tools

22. Is Knut working efficiently?

24. Education and research depends on ICT as underpinning infrastructure

25. Our mindset still has “us” as innovators

26. Students grew up with Internet, teaching staff and researchers got Internet in their adult lifes

28. file and forget, look up when needed

29. just in time learning strategy

32. Step by step learning

33. Look up information in books

34. Print out email to read

35. We wonder why the students do not know cities in Belgium, yet can navigate unerringly in TV game maps?

36. Digital natives vs Digital Immigrants

37. Norgesuniversitetets IKTmonitor for høgere utdanning www.nuv.no

40. Inherent knowledge

41. Higher values

42. Better life

43. Destroyed by civilization

44. Destroyed by technology

46. Willing to try (and fail a bit)

48. ..that is where I meet friends

50. organize

51. understand

52. evaluate

53. create information using digital technology HVAD SOLSKIN ER FOR DEN SORTE MULD ER SAND OPLYSNING FOR MULDETS FRÆNDE

55. Use wikipedia

56. google stuff

57. Save file, modify file

59. know how to search

60. publish material (blog, twitter etc)

61. comment on Internet

62. Social networks

64. Analyze situations, splitting problems into components

65. Synthesize knowledge

67. develop general intellectual capacities

68. specific subject knowledge ...at least that is what they tried to teach me

70. ability to creatively and critically use digital tools and media

71. basic skill as read, write, math and present

72. use ICT: evaluate, understand, organize, locate, use and create

73. evaluate is critical skill

74. Digital competence

75. ICT reacting to student expectations

78. Purses, computers, cell phones

81. Anytime

83. Style

85. Exam and degree xkcd.org

87. Must learn to be digital competent

88. Learn new working habits

89. University values??

90. UiTø students want podcast of all lectures

92. Students like Just In Time, IT departments like careful planning and analysis

93. Student population is changing

94. IT trends: cloud computing, small stand-alone services lead to stronger coordination?

95. How do we adjust to user expectations?

97. Student numbers increase

98. Students coming in next fall all had computers every school day the last three years before university

99. ICT departments need lead time to implement changes

104. Students bring open free services inside our institutions (and inside our security domains)

105. Universities have stability, neutrality and trustworthiness

108. We may predict their needs in learning and research

109. It is when people stop thinking of something as a piece of technology that the thing starts to have its biggest impact. Wheels, wells, books, spectacles were all once wonders of the world; now they are everywhere, and we can't live without them. John Lanchester

111. Email messages

112. LMS provider?

113. Administrative systems

114. News letters

116. twitter et al

117. chat, jabber, irc

118. email as request or document system ...but only to get the job done

124. IT department focus on standards and ready made solutions, not on innovation and education processes

125. No control over the user devices (PC/Mac, cell phone etc)

127. Always on, always updated

131. IT departments still need knowledge, expertise and control over certain aspects

132. Pay as you go, no upfront investment

133. Pick any provider?

137. Microsoft [email_address]

139. flickr, picasa etc for sharing photos

142. You put data in the cloud, then want to download and modify data

143. You outsource data to the cheapest provider, they go out of business

145. or if you have no contract

147. Access to software

148. Managed platform

149. Collaboration space

151. Let the student minority borrow PCs

152. Virtual PC labs?

153. Build social spaces for collaboration

155. SLA and ITIL are “bad” words

156. Web2.0 and experiments

157. Always in the test phase of deployment

158. Talk to innovators, do not talk to “normal users”, they are dull

159. Innovation fashion slave

165. License agreements

166. Domain names ?

169. Storage

170. Calendar

171. Project support

175. Research

177. License agreements

178. Project support

180. Testing concepts

181. Students

182. Lake Imja monitoring in Nepal Nepalese ICT support staff at 5000 m, climbing to install equipment needed to monitor global warming http://www.internet2.edu/presentations/jt2008jan/20080122-upadhaya.pdf

186. Digital Natives are nice people

187. http://www.flickr.com/photos/watchsmart/

189. Slides and streaming available from Forskningsnet

193. Free or pay-as-you go

195. IT in-sources afterwards: costs for integration, procurement, Service Level

196. from CSTS215: Tales of Troy at Haverford College

199. News

201. Whining and complaining