Ken Burgin presented on tools for smart digital management. Some highlighted tools included Dimmi.com and Eventbrite.com for online bookings, Dropbox.com and Evernote.com for documents and files across devices, TeamworkPM.net for project management and sharing, Google Sites for online systems manuals, Hootsuite.com for social media monitoring and posting, and NutshellMail.com for tracking social media activity. Additional recommendations included using rosters for real-time reporting, creating a private Facebook group for staff communication, and using Jingproject.com for screenshots and recordings.