1. Resume 2014
Shezlon Anthony Khan
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2812 Saddle Horn Place Cell: 770-598-1601
Snellville, GA 30039 shezlon1@hotmail.com
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SUMMARY OF QUALIFICATIONS
I’m able to thrive in a fast-paced environment including a call center, administration office and service center that involves
managing multiple tasks effectively. Self-motivated, detailed oriented, work well independently and as part of a team. Skills: 40
wpm, Microsoft Word, Excel, Outlook, PowerPoint, fax, and multiple phonelines.
AREA OF STRENGTHS
Customer Service/Call Center Exceptional Managerial Ability/Team Leader Conductive Quality Assurance Ability/ Strong
Project Organizational Skills/ Great Documentation Skills/ Excellent Communication Skills/ Great Resolution
Intervention
HIGHLIGHTS
Elected Manager of theQuarter in 2014; Lead group to team of the year award; HelpedCompany attain thehighest customer
service ratings, earned 100% marks in all categories including communication skills, listening skills, problem resolution and
politeness.
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Professional Experience
LexisNexis Risk Solutions May 2014-Current Alpharetta, GA
Department Manager
 Manages two Supervisors who handle dispute andresolutionandall consumer center escalations
 Responsible for handlingandmonitoringdaily service/escalationemails which require extensive researchandresolution abilities
while workingwith internal/external resources toensure properlyexecutedperpolicy andprocedures.
 Works with Legal onconsumer relatedissues
 Responsible for providingdaily reports.
 Reinvestigatingdisputedconsumer reports
 Monitor informationthat is enteredin RNW, MBSi, RVandetc.
 Projects/ FCRA andNON FCRA
LexisNexis Risk Solutions March 2005-May2014 Alpharetta, GA
Team Leader
• Lead 14 team members in Insurance and Public Records disputes responsiblefor research of Non-FCRA (public
records) and FCRA products
• Perform investigation research through various systems
• Communicates with legal on a day to day basis for consumers issues
• Handle escalated consumer disputes/calls
• Review reports for accuracy and file disputes on claims and credit report
• Train new employees and current employees
• Created manual for Credit and Resolution Process and others
• Serves as a first point of contact Liaison with legal and compliance on all consumer issues
• Researches and responds to consumers issues with BBB, AG and CFPB
Top Choice Mortgage Company July2004 – March 2005 Duluth, GA
Loan Examiner/Special Asset Officer
 Obtain andresearchclient’s financial andpersonal informationtocomplete applicationprocess
 Input client’s personal andconfidential information
 Completeloan applications andrelatedforms tosubmit to Lenders’forloan approval
 Followedup on leads andworkedmy assignedlist of coldcalls to potential client.

2. Resume 2014
Nixon Uniforms December2003 – June 2004 Beltsville, MD
Sales Route Representative
• Revieweddaily manifest sheet andverifiedall inventory was loadedon my truckaccurately
• Completedassignedroute andfilledin onsubstitute routes
• Offeredclient’s newproducts andwas able to increasethe outgoinginventory
• Off loadeddirty linen andloadedmy truck for the next day
Federal Express March 2002 – December2003 Brooklyn, NY
Courier/Team Lead
NightShift
 Implements andenforces companypolicies, procedures andjob standards
 Maintains qualityservice through trainingto ensure productivitygoals are met
 Manages the sortationandhandlingof packages in accordancewith establishedcompany standards
 Manages package handler compliance scanningprocedures andgoals
 Conducts Presort meetings tocommunicate values, strategies, andobjectives
 Rewards anddisciplines package handlers as appropriate
Neiss Management March 1995 – March 2002 Brooklyn, NY
Customer Service Representative
Call Center
 Servedas SME on RMS/Risk Management systems; liaise betweenusers andfirst level management.
 Reviewed, updated, anddocumentedadjustments tobillingaccounts.
 Negotiatedsettlement agreements with customers in ordertofinalize accounts.
Education
George Wingate
Technical Skills
Proficient in the use of Microsoft Office 2007Applications, Project Pro2007, Internet Applications, PeopleSoft HR, Kronos, FDR, Advisor,
Witness, Avaya andAspect Call Volume MonitoringSystems, Right NowWeb, Accurint, Smart Web, Microsoft Office Suite, CMS, RMS/RMS-
NG, E-Oscar, Filenet,Mainframe,
Other Skills
Working knowledge of Fair Debt Collection Practices Act (FDCPA)
Working knowledge of Fair Credit Reporting Act (FCRA)
Working knowledge “Graham Leach Bliley Act (GLBA)
International Customer Management Institute (ICMI)
References upon request